RightNow
Research & Analysis
Read through a collection of research and analysis that will help you better understand customer experience management, current trends, and the importance of implementing customer experience strategies in your organziation.
Take your time. Peruse these resources, download, and pass them around as you see fit. Then, contact us for the next chapter—the behind-the-scenes of what it all can mean to you and how we can make your customer experience management challenges into opportunities.
Use the sort feature to find out more about customer experience best practices and then download our other CX resources.
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Research & Analysis: Choosing the Right Solution Will Bring Your Institution's CRM Strategy to Life
Priming the pump for CRM in higher education, CRM provides compelling answers to the challenges facing colleges and universities.
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Research & Analysis: Consumer Electronics Gets CRM RightNow
Consumer Electronics gets industry specific CRM solution from RightNow.
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Research & Analysis: Customer Relationship Management Report
RightNow wins 2006 CRM Wizkids Award from Beagle Research Group.
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Research & Analysis: Decision Matrix: Selecting a CRM Vendor in Government
CRM provides compelling answers to the challenges facing government – improving operations and delivering better service.
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Research & Analysis: Decision Matrix: Selecting a CRM Vendor in Higher Education
CRM provides compelling answers to the challenges facing higher education.
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Research & Analysis: Multi-Channel Contact Center Benchmarks for Retail
Ever wonder how your contact center benchmarks compare to other retailers? This report contains 42 contact center KPIs compiled from 100 retailers.
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Research & Analysis: Must-Haves For Manufacturer Websites
A joint study with Channel Intelligence highlights a critical stop on the customer purchase path.
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Research & Analysis: Nucleus Research ROI Case Study 2008
Colorado Department of Revenue
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Research & Analysis: Nucleus Research: Evaluating The On-demand Contact Center
Nucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.
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Research & Analysis: RightNow Multi-Channel Contact Center Benchmark Report
Learn how today’s businesses are making the transition to a multi-channel contact center.
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Research & Analysis: RightNow's 2nd Annual Customer Experience Impact Report
Optimizing the customer experience should be a top priority for organizations.
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Research & Analysis: RightNow's 3rd Annual Customer Experience Impact Report
Study reveals consumer expectations for customer care continues to soar despite economy.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
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Research & Analysis: The Importance of Multi-Channel Contact and Social Media to the Customer Experience Report
According to RightNow's UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience.
Greg Gianforte