
Read through a collection of research and analysis that will help you better understand customer experience management, current trends, and the importance of implementing customer experience strategies in your organziation.
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Back to Content LibraryAllen Bonde Group outlines how RightNow is an on demand CRM and web self-service leader.
Industry: , Application: PilotPriming the pump for CRM in higher education, CRM provides compelling answers to the challenges facing colleges and universities.
Industry: Higher Education, Application: RightNow CRMConsumer Electronics gets industry specific CRM solution from RightNow.
Industry: , Application: RightNow CRMA customer-centric analysis of CRM software solutions.
Industry: , Application: RightNow CRMRightNow wins 2006 CRM Wizkids Award from Beagle Research Group.
Industry: , Application: RightNow CRMCRM provides compelling answers to the challenges facing higher education.
Industry: Higher Education, Application: RightNow CRMEmail automation effects are justifying the costs of technology.
Industry: , Application: RightNow MarketingThis report offers key findings from Forrester’s eService TechRankings™.
Industry: , Application: RightNow CRMRead about RightNow’s success in moving its hosted CRM.
Industry: , Application: RightNow CRMRightNow Leads In Interaction-Centric Customer Service Management Software.
Industry: , Application: RightNow CRMThis is a hands-on evaluation of hosted sales force automation vendors across 160 criteria.
Industry: , Application: RightNow CRMRightNow CRM Is A Strong Performer In The Enterprise CRM Suites Market.
Industry: , Application: RightNow CRMRightNow has been positioned in the Leaders’ Quadrant in Gartner’s Magic Quadrant for e-Service Suites. Vendors are evaluated according to their ability to execute and their completeness of vision.
Industry: , Application: RightNow ServiceMaking CRM Applications Customer-Centric.
Industry: , Application: RightNow CRMThis profile focuses on the ecustomer relationship management business, specifically customer service and support, and the ongoing strategy of applications vendor RightNow.
Industry: , Application: RightNow CRMA joint study with Channel Intelligence highlights a critical stop on the customer purchase path.
Industry: , Application: RightNow CRMRemington Arms Company
Industry: , Application: RightNow CRMColorado Department of Revenue
Industry: Government, Application: RightNow CRMThe hosted CRM space has rapidly evolved from a space with relatively young vendors, small deployments, and guerilla marketing to one validated by the largest vendors in the industry.
Industry: , Application: RightNow CRMOn demand CRM has moved beyond initial deployments based on lower cost and avoiding long implementations to strategic CRM solutions demanding analytics and integration.
Industry: , Application: RightNow CRMRightNow has moved beyond service and support to provide customers with a solution to leverage common knowledge across sales, marketing, and customer service.
Industry: , Application: RightNow CRMNucleus has found that pursuing an on-demand contact center is the best strategy to maximize returns from contact center investments.
Industry: , Application: RightNow CRMRightNow provides the vision of innovation, rapid deployment, low cost of ownership, and an impressive ROI.
Industry: , Application:Optimizing the customer experience should be a top priority for organizations.
Industry: , Application: RightNow CRMOptimizing the customer experience should be a top priority for organizations.
Industry: , Application: RightNow CRMStudy reveals consumer expectations for customer care continues to soar despite economy.
Industry: , Application: RightNow CRMConsumers rate the customer experience across 112 large US firms.
Industry: , Application: RightNow CRM
The RightNow CRM Suite can be tailored specifically to your needs.
Our suite of on demand CRM software is made up of the three applications below. Several industry solutions are also available.
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RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.
Find Out HowOur marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.
Find Out HowRightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.
Find Out HowWith thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.
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Clients & Awards
Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line.
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Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.
Find Out HowMany of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.
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Technology
With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements.
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Find out why RightNow’s on demand delivery model is the future of enterprise software.
Find Out HowOur on demand hosted CRM software combines our consumer and agent application platforms to drive a superior customer experience.
Find Out HowRightNow releases its software four times a year. Learn more about the latest release.
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Services
RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you.
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Our goal is to provide an exceptional customer experience for and to our customers.
Find Out HowOur experts are available to guide you through implementation, optimizations, integrations, and more.
Find Out HowWhether you have used RightNow for years or you just started, we offer several training options to fit your needs.
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Company
RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs.
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RightNow delivers industry-leading CRM software applications.
Find Out MoreCalling the best and brightest to RightNow’s efforts around the world.
Find Out MoreRead the latest announcements and industry news.
Find Out MoreWhere we’ll be. Please join us! Live webcasts, RightNow events, tradeshows, and more.
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Bringing best-in-class companies together.
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