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Data Sheet: RightNow Utilities
Smart-grid technology is bringing a new business model to the energy industry. What does this mean for the customer?
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Data Sheet: Email Deliverability
RightNow is committed to the success of our clients’ email marketing efforts, and thanks to our Email Deliverability Group, we’ll help make sure your message is received.
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Data Sheet: RightNow For Student Recruitment
To navigate a global talent pool, colleges and universities must focus their efforts on prospective students in the right demographic. What is your organization doing to remain competitive?
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Data Sheet: IBM, RightNow, And Teletech Bring You Smarter Customer Service In Today’s Contact Center Environment
IBM has teamed with RightNow and Teletech to develop a multi-channel, integrated turnkey solution to the contact center that is proven, scalable, and ready for rapid implementation.
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Data Sheet: RightNow’s Premium Care Account Specialist: A Trusted Advisor and Extension of Your Staff
Add personalized, world-class support to your team.
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Data Sheet: Secure Government Cloud for DoD
Security is the DoD’s first priority. To address DoD’s security requirements, RightNow offers an exclusive Government Cloud for DoD.
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Data Sheet: RightNow CX For Facebook For Higher Education
RightNow CX for Facebook gives your students multiple options for interacting with your institution—including self-service, crowd-service, and agent-assisted service—directly from a customer service tab on your Facebook page.
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Data Sheet: RightNow CX For Facebook For Non-Profit
RightNow CX for Facebook gives your donors and supporters multiple options for interacting with your organization—including self-service, crowd-service, and agent-assisted service—directly from a service tab on your Facebook page.
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Data Sheet: RightNow CX For Facebook For Government
RightNow CX for Facebook gives citizens and other stakeholders multiple options for interacting with your organization—including self-service, crowd-service, and agent-assisted service—directly from a service tab on your Facebook page.
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Data Sheet: RightNow Intent Guide
Intent Guide understands customers’ intent and guides them to high-value interactions.
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Data Sheet: RightNow Marketing For Non-Profit Organizations
RightNow Marketing provides a complete view of all supporter activities and full visibility into campaign performance across channels and departments.
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Data Sheet: RightNow CX For Facebook
CX for Facebook offers options to consumers and fans interacting with your organization.
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Data Sheet: Licensing Options
It’s time to select the Named User License that’s right for your business needs.
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Data Sheet: RightNow Social Experience For Government
RightNow provide a seamless citizen experience across multiple touchpoints—from your knowledge foundation and contact center to your organization website and community—delivering the kind of service citizens have come to expect.
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Data Sheet: Latest RightNow CX Product Release Capabilities And Benefits
Learn about our latest release of the RightNow CX solution and how your organization can utilize these new features and functionality to improve your customer experience.
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Data Sheet: RightNow Analytics
Analytics provides actionable insight across touchpoints for faster decisions.
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Data Sheet: RightNow Case Management
RightNow’s Case Management solution allows you to capture, track, assign, and manage customer service requests from initial contact through resolution, regardless of the channel.
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Data Sheet: RightNow Chat
Chat's real-time responsiveness satisfies customers and drives new revenue.
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Data Sheet: RightNow Cloud Monitor
Cloud Monitor follows social web discussions related to your products or services.
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Data Sheet: RightNow Cloud Services Portal
RightNow’s Cloud Services Portal provides near real-time information relevant to the mission critical channels and interfaces being delivered via the CX solution.
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Data Sheet: RightNow Co-Browse
Co-Browse enables a consumer to share a browser while interacting with an agent.
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Data Sheet: RightNow Connect
RightNow Connect provides enterprise integrations so agents can retrieve information from other systems to optimize productivity.
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Data Sheet: RightNow Consumer Electronics And High Tech
From pre-sales research to post-sales service, we can help you provide exceptional customer experiences every consumer interaction.
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Data Sheet: RightNow Contact Center Experience Designer
Whether troubleshooting an issue, handling a sensitive situation, or making the sale, RightNow Contact Center Experience Designer gives you the power to design end-to-end experiences for the multi-channel RightNow agent desktop.
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Data Sheet: RightNow Customer Support Packages
RightNow’s goal is to provide an exceptional customer experience for and to our clients. Learn more about our Premier, Preferred, and Basic Customer Support Packages.
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Data Sheet: RightNow CX Cloud Platform
Cloud platform delivers customer experience excellence for evolving business needs.
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Data Sheet: RightNow CX Commitment
The RightNow CX Commitment sets a new standard for cloud vendors, and it creates an outstanding customer experience for you.
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Data Sheet: RightNow Dynamic Agent Desktop
Deliver exceptional customer experiences across channels while controlling costs.
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Data Sheet: RightNow Email Response Management
RightNow's email management system provides customers with fast, effective responses.
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Data Sheet: RightNow Enterprise Analytics
Enterprise Analytics extends reporting capabilities for a complete business intelligence solution.
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Data Sheet: RightNow Feedback
Capture customer feedback across all channels with our easy-to-use surveys.
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Data Sheet: RightNow Financial Services
Service is a key competitive differentiator in the banking industry. If customers don’t like the way you treat them, they can easily take their money right down the street. Learn more about how RightNow CX can help your institution.
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Data Sheet: RightNow For Non-Profits Overview
Learn how RightNow helps non-profit organizations expand their reach, promote organizations’ causes through multiple channels, influence organizations’ target audience and increase support for organizations’ mission.
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Data Sheet: RightNow Gaming
Whether your customers contact you by phone, email, online, through the community, or during an in-game chat, RightNow CX helps you to quickly respond and get your customers back in the game.
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Data Sheet: RightNow Government
Learn how more than 170 federal, national, state, provincial, and local government agencies use RightNow CX, the multi-channel customer experience suite, to deliver customer experiences that keep customers happy—while maintaining budget.
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Data Sheet: RightNow Government Cloud
RightNow’s Government Cloud is a highly secure total customer experience solution for agencies serious about enabling superior interactions across web, social, and contact center touchpoints.
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Data Sheet: RightNow Guided Assistance
RightNow Guided Assistance enables you to build guides that lead agents and consumers through a series of questions and answers to get to help they want.
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Data Sheet: RightNow Higher Education
RightNow helps public, private, and for profit institutions maximize recruitment efficiency, better focus retention efforts, and engage alumni while working with limited or constricting operational resources.
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Data Sheet: RightNow Innovation Community
Innovation Community allows you to connect and collaborate with your customers.
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Data Sheet: RightNow Marketing
RightNow Marketing helps you create proactive and relevant customer communications.
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Data Sheet: RightNow Multi-Channel Interaction Management
RightNow’s multi-channel interaction management solution leverages RightNow’s Dynamic Agent Desktop to provide a single unified view into all customer interactions, regardless of how and when they communicate with you.
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Data Sheet: RightNow Order Management
RightNow Order Management delivers an integrated sales, fulfillment, and support platform that provides a single view of the customer and the order, regardless of channel.
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Data Sheet: RightNow PCI Certified Cloud
RightNow offers PCI Certified Cloud as an extension of its SaaS offering, RightNow CX Cloud.
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Data Sheet: RightNow Retail
RightNow Retail helps traditional and online retailers drive sales, assist customers, and engage shoppers throughout the purchase process.
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Data Sheet: RightNow Sales
RightNow delivers relevant knowledge for compelling customer service solutions.
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Data Sheet: RightNow Service
Leading companies in every market use RightNow to deliver exceptional customer care.
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Data Sheet: RightNow Social Experience
RightNow Social Experience makes the social web an integral part of customer experience.
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Data Sheet: RightNow Social Experience Designer
With RightNow Social Experience Designer, you design the right social experience for your customers.
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Data Sheet: RightNow Software And Online Services
With RightNow CX for Software and Online Services, you’ll be able to reduce inbound calls and emails and spend time focusing on what’s important meeting your subscriber’s needs.
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Data Sheet: RightNow Support Community
Support Community enables peer support, reduces call center traffic, and builds brand loyalty.
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Data Sheet: RightNow Support Community For Non-Profit Organizations
Social media has opened a significant amount of opportunities for non-profit organizations to enhance outreach and engagement with existing and potential donors and supporters.
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Data Sheet: RightNow Telecommunications
Providing superior customer experiences is the single most powerful way for telecom companies to establish sustainable differentiation.
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Data Sheet: RightNow Travel
Learn how your travel organization can deliver a differentiated customer experience by delivering accurate, up-to-date knowledge wherever it’s needed, with RightNow CX.
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Data Sheet: RightNow Web Self-Service
Web Self-Service delivers superior customer experiences without increasing costs.
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Data Sheet: RightNow Web Experience
Web Experience provides a seamless customer experience across multiple touchpoints.
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Data Sheet: RightNow Web Experience
Allow customers to serve themselves, receive online assistance, or seamlessly transition to voice assisted channels.
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Data Sheet: Social Experience For Non-Profit Organizations Overview
RightNow is helping organizations foster collaboration through online communities.
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