• Article: ABN AMRO

    With RightNow Intent Guide, ABN AMRO reduces costs and increases customer satisfaction.


  • Article: Air Force Personnel Center

    RightNow helped AFPC modernize services so customers no longer need to hunt for personnel data when they should be accomplishing their missions for the Air Force.


  • Article: Air New Zealand

    RightNow helps customers find answers fast.


  • Article: Ancestry.com

    RightNow has helped Ancestry.com achieve 95% customer satisfaction scores and improve its customer retention rates.


  • Article: Army Training Help Desk

    RightNow helps 300 agents and subject matter experts support soldiers.


  • Article: Becker Professional Education

    Becker Professional Education delivers exceptional experiences and improved business performance with RightNow.


  • Article: Big Fish Games

    RightNow’s contact center solution helps Big Fish Games drive customer satisfaction and sales while also achieving 1,404% ROI.


  • Article: Blackboard

    Blackboard drives stronger customer loyalty and customer satisfaction with a peer-to-peer online community.


  • Article: Blurb

    Blurb guides customers through creating, marketing, and selling books with the help of RightNow Contact Center Experience.


  • Article: British Airways

    RightNow best practices enable BA to maximize ROI.


  • Article: Cabela’s

    Using RightNow solutions, Cabela’s gains recognition as one of the top customer-centric retailers in the country.


  • Article: CARFAX

    CARFAX delivers great online service to its customers and partners by automating critical workflows with RightNow.


  • Article: Centers for Medicare & Medicaid Services

    RightNow helps CMS answer 99% of visitor’s questions automatically, even with 1.75 million page views per week.


  • Article: ChildFund International

    ChildFund International leverages RightNow to engage supporters and operate more efficiently.


  • Article: Colorado Department of Revenue

    RightNow helps the State of Colorado Department of Revenue survive tax season.


  • Article: Comet

    With RightNow, Comet is able to ensure a four hour customer response time.


  • Article: Compassion UK

    Dynamic help pages guide Compassion UK supporters to key information.


  • Article: D&M Holdings

    Using RightNow contact center solution, D&M Holdings supports multiple brands and saves $90k/month.


  • Article: Department of Education

    Department of Education helps citizens easily find answers to questions via multiple channels and in multiple languages.


  • Article: DeVry

    With RightNow’s cloud solutions, DeVry rapidly improved the online student experience, which ultimately led to increased student retention and continued business growth.


  • Article: drugstore.com

    drugstore.com uses RightNow to provide superior support and increase revenue.


  • Article: eHarmony

    eHarmony keeps 15 million customers happy with the help of RightNow.


  • Article: figleaves.com

    With RightNow Chat, figleaves.com improves basket conversion rates by 50%.


  • Article: flythomascook.com

    RightNow helps flythomascook.com increase "looking to booking" conversion rate.


  • Article: Focus on the Family

    RightNow helps Focus on the Family maintain meaningful dialogue with millions of constituents.


  • Article: Griffith University

    Griffith University improves the student-to-alumni lifecycle relationship using RightNow and achieves 90 percent-plus web self-service rates for both current and future students.


  • Article: HauteLook

    Great fashion gives you great confidence. Buying great fashion should too.


  • Article: Higher One

    Higher One now boasts 96% self-service rate, due in part to SmartAssistant.


  • Article: ideeli

    Ideally, the perfect shopping experience should be personalized. RightNow and ideeli make it so.


  • Article: Iomega

    RightNow helps Iomega manage all customer information and conversations across 11 different languages.


  • Article: iRobot

    iRobot is changing the landscape of customer care with their social contact center.


  • Article: J&P Cycles

    J&P Cycles uses RightNow CX to deliver great customer experiences and wins the 2011 Gartner Silver Award in Social Engagement.


  • Article: Jackson Hewitt

    With RightNow, Jackson Hewitt Tax Service’s “Ask Jackson” provides easy-to-find answers while reducing costs and improving call center performance.


  • Article: KLM

    KLM and Air France provide customers with fast answers using Intent Guide.


  • Article: Madison College

    Madison College achieves 98% satisfaction rate and reduces phone services by 50% while continuing to accommodate growth in enrollment with the help of RightNow.


  • Article: Match.com

    In trying to help clients find their perfect match, Match.com found theirs in RightNow and have seen a 40% decrease in email and a 94% self-service rate.


  • Article: Medical Education & Training Campus

    The Medical Education & Training Campus provides quick, consistent answers to students and faculty using RightNow's Secure Government Cloud.


  • Article: Metropolitan Transportation Authority

    New York MTA reduces phone calls, improves email response times, and delivers fast answers with RightNow CX.


  • Article: Minnesota Chamber of Commerce

    Business communities throughout Minnesota obtain direct assistance using RightNow.


  • Article: MNSCU

    MNSCU made the move to RightNow to improve constituent experiences across more than two dozen campuses and eliminated the cost and logistics associated with conventional software.


  • Article: Myspace

    Myspace saves millions and improves customer satisfaction with RightNow.


  • Article: NASA Shared Services Center

    NASA Shared Services Center uses RightNow secure government cloud to build tier-0 web solution.


  • Article: Navy Federal Credit Union

    With RightNow, Navy Federal helps provide fast and accurate answers to the men and women of the U.S. Navy and Marine Corps.


  • Article: New York State Department of Motor Vehicles

    RightNow is “indispensable” for New York DMV.


  • Article: Nikon

    Nikon achieved a three-year ROI of more than 3,200% with RightNow.


  • Article: O.co

    See how RightNow helped O.co's customer service rankings soar.


  • Article: Oklahoma State and Education Employees Group Insurance Board

    Oklahoma State and Education Employees Group Insurance Board improves customer satisfaction by providing members with 24/7 self-service support.


  • Article: Orbitz

    Using RightNow CX, Orbitz provides award-winning customer service, cuts agent errors, and lowers service center costs.


  • Article: Pennsylvania Department of Revenue

    Pennsylvania Department of Revenue cuts annual email growth from 100% to 5%, ensures accuracy of information, and reduces cost by utilizing RightNow CX.


  • Article: PhotoBox

    PhotoBox handles high volume multi language web interfaces with ease, thanks to RightNow.


  • Article: Portland Community College

    Portland Community College reduced inbound email and improved service with their RightNow-based “Ask the Panther” knowledge base.


  • Article: Proxim

    RightNow gives Proxim greater visibility into its customers' needs and behavior.


  • Article: RealNetworks

    RealNetworks improves agent productivity and delivers a personalized user experience.


  • Article: ResortCom International

    ResortCom sees new business growth and revenue by providing exceptional client service with the help of RightNow.


  • Article: Shaklee

    Shaklee uses RightNow solutions to increase agent productivity, decrease training time, and create effective marketing campaigns.


  • Article: Social Security Administration

    SSA’s Online Answers Knowledgebase (SOASK): Helping The Public Find Answers.


  • Article: Sony Online Entertainment

    Sony Online Entertainment deploys RightNow incrementally—helping the company prioritize needs and systematically build from there.


  • Article: Spendvision

    With RightNow, Spendvision empowers customers with flexible 24-hour service, providing support across all time zones.


  • Article: TD Bank

    RightNow helps TD Bank provide consistently exceptional service across all communication channels with extraordinary resource-efficiency.


  • Article: Telecom New Zealand

    Hear how Telecom New Zealand manages 10 million customer interactions per month.


  • Article: TELUS

    TELUS leverages RightNow across multiple departments to improve employee productivity and customer service centers.


  • Article: Texas Tech University

    RightNow helps Texas Tech with student communication, recruitment and retention.


  • Article: The Boston Globe

    The Boston Globe improves customer and agent satisfaction as well as increasing agent efficiency with RightNow and Teleperformance partnership.


  • Article: thetrainline.com

    RightNow helps thetrainline.com get on board with effortless customer care.


  • Article: TomTom

    With RightNow, TomTom improves self service and controls costs.


  • Article: Travelocity

    With RightNow, Travelocity delivers superior customer care with an extensive knowledge base and travel alert system–all while reducing operating costs.


  • Article: Travelport

    With the help of RightNow, Travelport enhances customer experiences by connecting their customers with the information they need in the most efficient way possible.


  • Article: U.S. Customs & Border Protection

    CBP achieves a 98% self-service rate using RightNow’s web self-service.


  • Article: U.S. Forest Service

    RightNow and IBM clear the path for the U.S. Forest Service to improve contact center performance.


  • Article: Ubisoft

    Ubisoft supports 5 million unique visitors each month and achieves 95% web self-service rate with the help of RightNow.


  • Article: University of Houston

    University of Houston reduces workloads, provides information across multiple channels, and reaps 1,117% ROI with RightNow-based “Ask Shasta” support system.


  • Article: University of New England

    Hear more about how the University of New England reduced phone and email inquiries by 50% while enrollments are up.


  • Article: USDA

    The USDA enhances web self-service capabilities and increases transparency between the agency and the public with the help of RightNow.


  • Article: USDA- FSIS

    RightNow helps the USDA Food Safety and Inspection Service simplify web self-service options and improve customer service.


  • Article: Veterans Benefits Administration

    RightNow helps VBA Education Service deliver fast, accurate, and consistent answers across email and web channels.


  • Article: Victoria University

    RightNow helps Victoria University better understand the differences between various geographic markets.


  • Article: Virgin Media

    Virgin Media improves employee shared services for 13,000 employees with self-service and feedback from RightNow.


  • Article: Virgin Mobile Australia

    With eight legacy customer service systems, Virgin Mobile needed a change. RightNow gave them one.


  • Article: Vodafone

    Vodafone creates a global blueprint for superb customer experience with RightNow.


  • Article: William Hill Internet

    U.K.’s fastest-growing betting site, William Hill Internet, deals efficient service to multilingual customers.


  • Article: YMCA

    RightNow helps 30 YMCA locations in the Twin Cities centralize service, leading to improved customer service and management efficiencies.



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