RightNow has been positioned in the Leaders’ Quadrant in Gartner’s Magic Quadrant for e-Service Suites. Vendors are evaluated according to their ability to execute and their completeness of vision. Niche players, Visionaries, Challengers, and Leaders represent each of the four quadrants.
This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from RightNow.
According to Gartner, companies in the Leaders category "Demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Leaders provide functionally diverse and rich e-service suites that can be deployed and supported globally, and have at least five of the six e-service components supported by OEMs. They are suitable for all sizes and complexities of enterprises, and have broad industry coverage. Revenue is strong, and new references are readily available. When asked, their clients reply that this product has affected the organization's competitive position in the market."
Our Roots Are In eService
RightNow CX has been well-vetted through billions of consumer interactions. Black & Decker saves more than $250,000 annually through our eService applications. Cabela’s and British Airways are among our clients who leverage RightNow to empower customers to help themselves to what they need—with huge success. Nikon reduced agent calls by 50 percent and email volume by 70 percent with web-self service and email response management.
What Can You Do RightNow?
Try us out. Our on demand Customer Experience Management solutions, services, and culture are strongly focused on delivering high impact results from the very first day, and then optimizing results over time. We offer a low-risk way to prove our value to you. Our pilot program is a valuable tool to quickly understand the impact of a RightNow deployment. This is what British Airways had to say about our Pilot Program:
“It meant we had almost instant delivery and saw instant benefits with little or no development overhead. We are testing the product on our own customer base—which meant that we began to build market awareness right away. Also, it gave us the opportunity to learn as much as we could about the product before developing our main strategy.”
* Magic Quadrant Disclaimer: The Magic Quadrant is copyrighted September 11, 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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