Overwhelmed by inquiries from constituents? Looking to provide an exceptional customer experience, no matter how constituents choose to reach you? Look to RightNow for a multi-channel CRM solution to help you meet rising expectations even when budgets are tight.

RightNow offers proven on demand CRM solutions for state and local governments, as well as regional and provincial governments. Using RightNow, you'll be sure to deliver the right information across all communication channels - and you'll economically provide a consistent and satisfying customer experience.

With the RightNow solution, your agency can:

Reduce inbound calls and emails to save time and money
Personalize interactions with a 'single view' of any citizen, employee or business
Assure immediate access to consistent, accurate and up-to-date information across all channels
Streamline communications with other agencies
Deliver measurable e-government success

Customer Successes

DMV drives up citizen satisfaction with RightNow. At least 97% of website visitors get the information they need at any time, thanks to the RightNow CRM solution. Serving more constituents via web self-service has cut email inquiries by 80%. Staff spends less time answering routine questions, and more time talking to customers who truly need one-to-one help. Read more

RightNow makes email less taxing for the revenue department. A central knowledge base of 500 questions and answers has enabled the Illinois Department of Revenue to cut inbound email volume by 83% in one year. Dynamic content changes based on the latest inquiries keep the department in step with constituent needs. Read the story.

More than 130 government agencies worldwide rely on RightNow solutions, including, Gloucestershire County Council, State of Pennsylvania Department of Revenue, and more.

Additional resource:
Government Solution Data Sheet