Sales Methodology Implementation

Companies that implement a best-practices sales methodology are 17% more successful than those that don't. That's because those methodologies enable even your newest team members to perform like your most successful sales reps.

RightNow supports the implementation of such methodologies with a rich set of capabilities that help you keep your entire sales staff on track to achieve their maximum potential. The result: greater individual performance and higher total revenue.

RightNow drives this critical adoption of sales best practices adoption with:

Robust support for multiple sales strategies

RightNow supports CustomerCentric Selling®, Miller Heiman®, Solution Selling®, and many other proven sales methodologies. You can also create your own methodology based on these methodologies and/or your own experience.

Easily configurable rules-based workflow

RightNow provides all the automated prompts and notifications your salespeople need to make sure they follow best-practices policies and procedures at every step in the sales process. Sales managers can also receive automatic notification when they deviate from methodology workflow so that best practices can be consistently enforce across the department.

Customer-centric perspective

RightNow lets you design your company's sales experience from the customer's point-of-view—so you can be sure that you're driving long-term customer satisfaction and loyalty, even as your staff seeks to achieve their near-term sales goals.

Preconfigured vertical market solutions

RightNow offers a variety of preconfigured industry-specific editions that feature specially designed workflows, reports, dashboards, terminology and extended database fields for your preferred methodology or industry. These vertical market solutions speed time-to-benefit while still allowing you the flexibility to readily modify your implementation as appropriate.