RightNow Sales™

To prospects and customers, sales reps often represent the "face" of your company. In order for them to do their part in driving outstanding experiences, they should be empowered to put their best foot forward when representing your company. With immediate insight into leads originating from any channel they'll provide consistent, informed, and personalized communication—resulting in happy customers and prospects, increased revenue and business growth. Access to a consolidated view of the customer across the organization, enforced best-practice methodologies, and automated sales activities will enhance productivity. Deep visibility into the sales pipeline and opportunity details quickly produce accurate sales forecasts.

RightNow sales automation supports your entire frontline sales and sales lead management team with the information they need to quickly and efficiently fulfill all of their daily requirements. By uniquely delivering knowledge at the point of action, RightNow sales automation ensures that your salespeople and sales lead management team can capitalize on every opportunity and remain focused on their most critical tasks.

RightNow sales automation provides comprehensive, intuitive tools your sales organization need to:

• Gain deeper, more granular insight into your pipeline to better understand market conditions and more accurately forecast revenue
• Make it easy for salespeople to manage and prioritize relationships and opportunities
• Boost team productivity by automating workflow and delivering knowledge at the point of action in real time—in the office, at home or on the road
• Improve sales performance by capturing and replicating best-practice methodologies

Fully customizable document templates

• Minimal clicks and keystrokes required to complete common processes facilitates ease-of-use and maximizes user adoption
• Supports complex sales processes and guided workflow
• Compare sales pipeline and forecasts today vs. prior periods with historical trending reports
• Complete integration with RightNow Service, Marketing, Feedback, Analytics and other products provide a holistic customer view
• In-line, role-based reports and dashboards provide sales intelligence when and where it's needed most
• Leveraging RightNow's Customer Experience Designer™, you can transparently integrate sales interactions with other interaction types for a unified, consistent customer experience

Key Benefits:

• More accurate forecasting and reporting
• Increased revenue
• Improved individual productivity and performance
• Accelerated time-to-close
• Stronger long-term customer relationships
• Fewer costly errors

Additional resources: Lead Management | CRM Resource Center | Industry Solutions