Self-learning knowledge base

Without appropriate automation, knowledge bases can be time-consuming to develop and manage. They can also wind up out-of-date and poorly aligned with customers' actual needs.

RightNow overcomes the shortcomings of conventional knowledge management with patented self-learning technology that helps you deliver a competitively differentiated customer experience.

Self-learning features include:

Continuous, AI-driven self-tuning

Using the latest advances in artificial intelligence, RightNow continuously "learns" how customers and contact center staff search for information and automatically applies that insight to make it easier and easier for them to find what they're looking for.

Customer-driven content development

Because RightNow enables you to build content based on the questions your customers actually ask, the information you make available to them becomes more and more tightly aligned with their actual needs over time—allowing you to achieve extremely high self-service rates.

Update management

RightNow lets you stamp your content with a "freshness date," so your subject-matter experts can periodically review it to ensure it's still accurate and up-to-date.

Multiple language support

RightNow's knowledge base is currently available in 33 languages and dialects—so you can provide a great customer experience globally.

Knowledge Syndication Widget

'Syndicate' the content of your knowledge base to pages outside of your support area, such as product pages, reseller and partner websites, commercial search engines, and more conventional access points, like help or customer support links on a corporate website. See how it works!