Reporting and Dashboards

As you collect data about your customers and their needs, it becomes extremely important to organize that information in ways that let you cut through the static and get to the signal.

RightNow excels at providing clear, actionable information to decision-makers at all levels, so they can quickly pinpoint emerging problems and opportunities.

RightNow's reporting and analysis capabilities include:

Fully customizable home pages

RightNow web-based and customer relationship management solutions let you create customized home pages that consolidate diverse information about the customer experience—including objective metrics such as call hold-times and subjective metrics such as customer satisfaction survey scores.

Graphical dashboards

RightNow helps everyone from your front-line agents to your VP of customer service make better, more timely decisions with role-based dashboards that graphically present real-time metrics, current trends, and anomalous events.

Report Design Center

RightNow provides 500 pre-built reports and makes it easy to quickly create your own with drag-and-drop design tools.