Outbound Voice

In addition to helping you better handle incoming phone calls, RightNow Voice offers applications that enhance your business with sophisticated outbound call automation.

Web click-to-callback lets visitors to your website request a call when they need additional assistance completing a transaction or making a purchase decision. This way, companies can easily reach out to customers who are on the web in order to resolve issues and answer questions. Often, these web interactions mean loss of revenue if abandoned. Keeping them engaged results in higher customer satisfaction and resolution rates. This also provides insight to your website self-service and processes.

Outbound survey tools enable you to quickly and cost-effectively poll selected customers to monitor satisfaction levels, gauge interest in new products or services and gain other high-value market intelligence.