Managed Services

RightNow's managed services offerings enable you to take advantage of our on demand IVR solutions without having to invest time and effort that you can't spare. Through managed IVR services, RightNow can provide you with voice talent, voice "grammar" tuning, in-depth performance reporting, and other value-adds that will ensure you get maximum business value out of your investment in RightNow's industry-leading voice technologies.

Benefits of managed IVR solutions include

• Voice expertise on customer's part is not required
• RightNow handles the technology
• Allows customer to concentrate on content
• Maintenance and upgrades included

Ongoing services

• Compilation, delivery and interpretation of call analyses, statistics and performance reports
• Configuration changes
• Scheduled consultations to discuss status and best practices adoption
• Regular grammar tuning to maintain and improve accuracy
• Automated error notification and follow up
• Voice talent/prompt recording
• "IVR software upgrades and new features
• Systematic daily, weekly, monthly, quarterly and yearly deliverables
• 24 X 7 X 365 support