Customer Relationship Management Solutions for High Tech

On a daily basis, hardware and software organizations are faced with the challenges of serving a fast growing customer base, educating customers on new products and understanding the needs of current customers—all while trying to reduce costs and improve the customer experience.

RightNow helps high tech organizations successfully meet these challenges by providing customer relationship management solutions that help provide the very best customer experiences. Our easy-to-use, self-learning knowledge base helps organizations optimize all interactions by automatically incorporating previous customer interactions from all of your communication channels. RightNow provides organizations with the ability to deliver personalized service and support, targeted marketing communications, and accurate forecasts to help high tech organizations gain high-value insight into their customers' top needs and concerns.

Key Benefits of RightNow High Tech Customer Relationship Management Solutions:

• Reduce phone and email inquiries with self-service customer care
• Improve customer loyalty
• Identify and leverage high-value customers
• Increase operation efficiencies and reduce costs
• Drive revenue

Proven High Tech Success

IBM, Electronic Arts, Nokia, Activision, Ricoh, Ixio and DataCore Software are among the many high tech organizations that have deployed the RightNow solution to reduce support loads and drive increased revenue.