Customer Relationship Management Solutions for Government

Optimizing Every Contact across Every Channel

Expectations have changed! Today, customers expect your agency to act like a private business. They want responsive web self-service, expedient answers via email, and the convenience of voice automation so they can quickly get the answers they need. What's more, mandates require you to deliver a growing range of services.

Answer the call for greater service and deliver great customer experiences with the RightNow on demand CRM solution.

No matter how customers choose to reach you - the phone, email, chat or the web - you can provide them the information they need, quickly and accurately, contact after contact. You also can cut costs substantially through self-service and increased staff productivity - which is critical as demands increase and budgets get tighter.

Answers for Every Level of Government

RightNow multi-channel CRM solutions are proven to cost effectively improve service levels at all levels of government, including:

Whether an inquiry comes in from a citizen, a vendor, a soldier, or an agent, you can assure that person receives accurate, relevant, and up-to-date information. That's because RightNow solutions contain a single contact interaction record and a self-learning knowledge base to keep communications up-to-date and consistent.

Key Benefits

Thanks to RightNow's on demand model, you can take full advantage of the most advanced technology on the market today - without the burdensome costs of conventional software ownership.

Using your budget efficiently, you'll be able to:

Improve customer satisfaction levels
Reduce calls and email inquiries - using staff time wisely
Achieve faster call resolution rates
Shorten hold times
Streamline communications with other agencies
Increase operational efficiencies
Communicate consistently via a single view of all customer data
Deliver an exceptional customer experience

Customer Successes

RightNow CRM solutions are at work around the world and at nearly every cabinet-level department of the federal government and at major state agencies in the U.S. In all, more than 130 government agencies rely on RightNow, including: Army Corps of Engineers - Detroit, Department of Education, Gloucestershire County Council, New Zealand Immigration Service, Marine Corps Reserve Mobilization Command, Pennsylvania Department of Revenue, US Census Bureau, and more.

Additional resources:
Government Solution Data Sheet
Government Industry Solution Overview