RightNow's on demand CRM solutions are currently deployed in nearly every cabinet-level department of the U.S. federal government. Put that valuable experience to work for your agency - and you'll put real-time, relevant information in the hands of citizens, businesses, and government agents when they need it most!

Multi-channel customer relationship management solutions effectively improve service levels across government. No matter how constituents choose to reach you - the phone, email or the web - you can provide them with the information they need, quickly and accurately, contact after contact.

With RightNow, your agency can:

Significantly improve service levels across all channels
Reduce calls and email inquiries
Lower costs substantially through self-service
Communicate effectively - especially in times of emergency
Retain and fully leverage institutional knowledge
Streamline communications with other agencies
Deliver exceptional customer experiences
Meet and exceed CSLIC recommendations
Deliver measurable e-government success

RightNow Government Industry Solution

RightNow helps you to leverage experience gained from years of success meeting the needs of public sector agencies as you design, implement, manage, and improve your customer-facing operations. The RightNow Government industry solution combines RightNow's award winning software, business processes, best practices including FOIA and CSLIC, support, and hosting in a package that is pre-configured for government agencies.

Customer Successes

EPA gets protection from email with RightNow. Receiving 90,000 emails a month was too much for the EPA staff to handle. RightNow's self-learning, online knowledge base now answers more than 80% of questions without human intervention, and inbound emails are down by 70%. Read more.

RightNow Solutions make constituent care easier for Medicare and Medicaid. Over 1.75 million web page views take place per week at www.Medicare.gov - and nearly 100% of visitor questions are answered automatically. Self-service saves time while keeping constituents well informed. Read the story.

More than 130 government agencies worldwide rely on RightNow solutions, including, Department of Education, Sandia National Labs, US Census Bureau, Veterans Affairs, and more.

Additional resources:
Government Solutions Data sheet
Government Industry Solution Overview