RightNow eService

• Assure timely, individualized customer service
• Increase self-service rates
• Improve contact center productivity
• Take advantage of cross-sell and up sell opportunities

Optimized web self-service

Our patented knowledge base combined with the search tools your customers need to find the information they're looking for can help you achieve the best in self-service rates.

Effective email management

If email remains a black hole at your organization, it's time for a more effective system. Track, route, and automatically respond to incoming questions for an efficient contact center and happy customers.

Live chat

Do your customers want instant gratification? Chat is the answer. Live agents can leverage the fully integrated knowledge base to quickly find and deliver answers with one keystroke.

Proactive communication

Why wait for customers to contact you when you can proactively let them know about issues that may affect them? Make your customers' lives easier by driving automatic communication to notify them before they have an issue or a question comes up.