Enterprise Integration
RightNow Connect
Well-integrated customer information and processes lead to better customer experiences. If customer information is spread throughout different systems, access to it is a constant challenge—for your employees, as well as your customers. The extremely complex IT environments that exist in enterprise organizations necessitate a comprehensive approach to integration. Our approach leverages Service Oriented Architecture (SOA) fundamentals to provide a seamless integration of RightNow data and functionality with other systems and applications.
The RightNow Connect framework covers the main types of integration that enterprise organizations perform:
Data Integration
Move data between RightNow and other systems in either real time or batch mode. Reconcile between data models and semantics.
Business Process Integration
Integrate RightNow data or functionality into Business Process Management systems.
Desktop Integration
Integrate the RightNow OnDemand Desktop with other desktop applications.
Packaged Application Integration
Connect to other packaged applications by using custom or pre-built adapters.
Communications Integration
Specialized and seamless connectivity for RightNow and prevalent call center technologies.
In addition, RightNow provides a Developer Community to support and encourage the sharing of enterprise integration best practices.
Key Benefits
- Facilitates superior customer experiences by enabling access to relevant customer information and interaction history at the "moment of truth"
- Enables the development of seamless processes between RightNow and other enterprise applications
- Utilizes an SOA approach for quick and efficient response to changing customer and business needs
- Allows enterprises to take further advantage of software as a service time to value and reduced risk
Press Release
RightNow Delivers Enterprise-Class Integration Capabilities With RightNow Connect
