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RightNow CRM Suite

RightNow Connect

RightNow Connect™ removes barriers in developing integrated solutions involving the RightNow suite.  RightNow Connect facilitates open integration between our CRM software applications and all corporate information assets whether in-house IT systems, other SaaS solutions, or corporate web assets.

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RightNow Connect

Works with these RightNow applications:

  • RightNow Service
  • RightNow Sales
  • RightNow Marketing

What Is The RightNow Connect Module?

RightNow Connect works with RightNow Sales™, RightNow Marketing™, and RightNow Service™ to facilitate easy and seamless access to and between our hosted CRM software applications and your enterprise. Coupled with our on demand business model, you can easily implement and manage integrations with little or no additional IT overhead. Leverage our experience with hundreds of enterprise integrations—RightNow Connect enables access to CRM data from across your enterprise and even out to the web. ERP applications such as SAP or Oracle can be integrated with any of our on demand CRM software system. The user experience is transparent and can extend beyond your company to suppliers, partners, and yes, of course, customers.

RightNow Connect enables integration with:

  • Desktops - Access and embed any external functionality (in-house, 3rd party, etc.) to enhance and extend the capabilities of the RightNow Agent Desktop
  • Packaged applications – for example: JD Edwards, PeopleSoft
  • Communications Integration - Genesys, call center software applications
  • Web - including functionality for knowledge syndication and other Web 2.0 functionality
  • Business processes – for example: WebMethods, WebSphere

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How