Customer Relationship Management Solutions for
U.S. Department of Defense and Intelligence Community

Deliver Real-Time Information - When and Where It's Needed!

Put the right information in the hands of the people who need it! The RightNow CRM solution keeps soldiers, employees, citizens and businesses informed. You'll achieve high service levels across your departments - from recruiting to benefits, from call centers to the IT help desk. That's because a single contact interaction record in RightNow's multi-channel case management solution ensures your staff has relevant, accurate and up-to-date information to serve customers effectively.

With RightNow, your agency can:

• Improve customer satisfaction levels
• Reduce calls and email inquiries to save on costs and use human resources efficiently
• Achieve faster call-resolution rates and shorten hold times
• Streamline communications with other agencies
• Increase operational efficiencies
• Maintain a 'single view' of all customer data
• Deliver exceptional customer experiences

Customer Successes

Air Force recruiting soars to new heights with RightNow. The Air Force Recruiting Service conducts 8,000 chat sessions per month with potential recruits to answer their questions in a timely, personalized and accurate way. The agency has also integrated RightNow with the rest of its IT environment to ensure online conversations flow effectively into the rest of the recruiting process. Read more

More than 130 government agencies worldwide rely on RightNow solutions, including, Army Corps of Engineers - Detroit, Marine Corps Reserve Mobilization Command, US Army Training Support-TRADOC, and more.

Additional resource:
Government Solution Data Sheet