RightNow Service™

Your organization works hard to acquire customers. Provide them with consistently exceptional service experiences with a complete, multi-channel service solution that leverages one common self-learning knowledge repository. Proactively provide customers and agents the right information at the right time to resolve service needs across their channel of preference—phone, web, email, in-person, and more—while maintaining consistency of the information in the process.

RightNow Service is widely recognized as the industry's leading CRM solution for optimizing both the quality of the customer experience and the operational efficiency of multi-channel contact centers. RightNow Service has received top honors from independent observers including Gartner, Jupiter Research and Nucleus - as well as numerous leading publications. Our automated customer service software has also been used by companies in every market segment to slash costs and deliver exceptional customer experiences.

RightNow offers the only customer service solution that enables you and your service delivery partners to:

• Answer all customer inquiries quickly, accurately and consistently by phone, email, web, chat or in person
• Significantly reduce cost and contact center workloads by offloading the maximum volume of interactions to reliable web and voice self-service service customer care channels
• Optimize productivity of first- and second-tier staff
• Proactively discover and address problems in order to ensure customer retention
• Leverage all service interactions across all channels to gain more actionable insight into customers and markets
• Grow revenue by generating leads and capitalizing on cross-sell/up-sell opportunities

Key Benefits:

• Superior customer service across all communication channels
• Substantial contact center cost reduction
• Highly effective 24/7 self-service via web and phone
• Actionable insight into contact center performance
• Optimized visibility into customer and market issues
• Increased revenue and lead generation

What makes RightNow Service unique:

• Industry-leading customer service and eService functionality
• Complete integration with RightNow products including Feedback Management, Marketing, Analytics, Sales Force Automation software solutions and other products for a holistic customer view
• In-line role-based reports and dashboards provide service knowledge when and where it's needed the most
• Unify service interactions with sales, marketing and feedback interactions leveraging Customer Experience Designer for a consistent customer experience sensitive to the customer's perspective

Additional resources: Call Center CRM Solution | Call Tracking Software | CRM Resource Center | Industry Solutions