Customer satisfaction management

You can’t improve what you can’t measure. And you can’t act on something you don’t know about. That’s why companies that successfully differentiate themselves based on a superior customer experience are extremely diligent about listening and responding to customer feedback in all its forms.

RightNow customer relationship management system fully leverages all support-and-service interactions to give you a clear sense of what your customers are thinking, feeling and doing—so that your entire organization can take whatever measures are necessary to make them more satisfied and more loyal. It does this by:

Capturing feedback across all touch-points

Whether your customers are explicitly telling you they’re not happy with your outsourcer’s call center staff by giving them low post-incident surveys scores—or if they’re implicitly telling you your online self-service customer care system is great by using it in greater numbers every month—RightNow customer satisfaction survey software collects all the feedback you need to determine your strengths and weaknesses, and to help improve your current customer relationship management system.

Capture feedback about all aspects of your business

RightNow customer relationship management solutions, including customer service survey software make it easy to “slice-and-dice” customer feedback so that it can be used by everyone from product managers to public relations teams as they seek to make more market-driven decisions.

Workflow rules that translate insight into action

RightNow customer relationship management system enables you to create rules-based workflows that ensure your company responds appropriately to customer satisfaction issues—from complaints about late shipments to requests for new product features.

Pre-built best practices templates

RightNow customer relationship management system can help you further improve your relationships with your customers with templates that support best practices for customer advocacy, new product development, solicitation of employee feedback, and more.