Solutions for Higher Education
Today most public or private higher education institutions are faced with one the following challenges:
- Delivering on targeted recruitment initiatives
- Focusing retention efforts on the right students
- Creating a single view of the student/prospective student with complete data and interaction history
- Eliminating the "just a number" perception with personalized student communications
Constituent Experience Management
Higher education institutions are becoming more and more overwhelmed by an increasing support load and a decreasing number in headcount to assist in these interactions. RightNow improves the constituent experience by providing a comprehensive, multi-channel solution for building a constituent-centric organization. It provides the real-time, actionable insight you need to enhance student recruitment opportunities and constituent loyalty.
Strategic Enrollment Management
Maximize recruitment efficiency and improve enrollment yield with RightNow's intuitive, easy-to-use recruitment management solution. With a comprehensive view of each recruit and real-time visibility into the prospective enrollment pool, you'll have the critical insight you need to target accurately and drive recruitment efforts more effectively.
Student Services
One of the most important things schools have to do after successfully recruiting students is to retain them. Students want easy access to information on financial aid, registration, housing, advising and other aspects of campus life. Schools that can't quickly provide and capture the information needs of their students will achieve less than optimal retention rates.
RightNow provides bottom-line impact by delivering timely information to students and parents. Additionally, by decreasing incoming support loads and capturing valuable individual student data, RightNow creates a more satisfied student to institution relationship.
Key Benefits:
- Optimize recruitment
- Improve retention
- Strengthen alumni and institutional bonds
- Increase operation efficiencies
- Substantially reduce incoming support loads
- Improve employee relationship management
Proven Higher Education Success
Enrollment Services, Student Services, Academic Computing, Information Technologies, Academic Affairs, Distance Learning and Alumni Relations departments in more than 125 institutions stretching from Australia to the United States are providing leading edge, cost-efficient service to their customers with RightNow solutions.
Additional resources:
Higher
Education Solution Data Sheet
