Customer Relationship Management Solutions for Retail
Whether you're a traditional retailer with an online presence or an internet-only retailer, your customers have more choices and higher expectations than ever before. They are looking for a great experience every time they engage with you. Increasing conversion rates and building loyalty are critical for success. In this fast growing and highly competitive industry, you must provide seamless service throughout the purchase process and proactively address and anticipate shopper needs to set your business apart and ensure long-term success.
RightNow Retail
With RightNow Retail customer relationship management system, traditional and online retailers can cost-effectively improve conversion rates with immediate access to relevant information, increase shopper loyalty with a seamless experience across self-service customer care channels, and drive sales with personalized promotions. The RightNow Retail industry solution combines our award-winning software, business processes, best practices, services, and support in a package that is pre-configured for your business.
Benefits:
Experience the benefits of RightNow's Retail customer relationship management system:
- Drive conversion rates with immediate, relevant assistance
- Capture insight into every customer interaction
- Deliver personalized communications to drive incremental sales
- Build loyalty with a seamless experience across channels
- Receive immediate and tangible results
- Set your business apart from your competitors
Proven Retail Success
Over 70 organizations such as Bass Pro Shop, Cabela's, Drugstore.com, Hallmark.com, Leapfrog, Overstock.com, Sharper Image and The Right Start have all leveraged the next-generation customer relationship management (CRM) solution from RightNow to increase conversion rates, build customer loyalty, and drive incremental sales.
Additional resource:
Retail Solution Data Sheet
