RightNow® Call Tracking Software

Customers who have to repeat information when they contact you through multiple channels may not be customers for long. With RightNow Call Tracking Software, you can be confident that your organization isn't putting customers through this frustrating situation.

Leveraging the power of one central knowledge base to manage all information, RightNow's self-service customer care and call center call tracking software provides essential call center management by tracking calls with the same application across all channels—phone, email, web and chat—so agents access customer information from a single point of entry. Ensure service requests are solved on the first call with customer service call tracking software—and you'll increase customer loyalty and agent productivity.

Read the data sheet for a full list of features and benefits of RightNow Call Tracking Software