RightNow On Demand CRM

RightNow's on demand customer relationship management (CRM) software provides the strategies, technologies, and applications needed to precisely manage the customer experience you provide. It enables you to understand, anticipate, and respond to your customers' needs in a consistent way, across all channels of communication, opening the door for gains in customer advocacy and the most efficient business processes. Our customer relationship management solution seamlessly integrates service, sales, marketing, feedback, and voice functions so your frontline employees have the ability to access and update consolidated customer information.

RightNow's CRM software and services uniquely empower your company to consistently deliver a differentiated quality-of-experience. It does this by enabling you to:

• Precisely design all of your frontline service, sales, and marketing experiences across all communication channels from the customer point-of-view
• Consistently execute those designed experiences with maximum cost-efficiency
• Closely monitor your effectiveness to drive continuous improvement in quality and efficiency

Our CRM software suite includes:

• RightNow Service
• RightNow Marketing
• RightNow Feedback
• RightNow Sales
• RightNow Voice

What Makes RightNow's On Demand Customer Relationship Management Solutions Unique?

• One customer knowledge repository shared across applications provides consistent view of the customer regardless of channel, product, function or process
• Enterprise on demand architecture provides superior performance, scalability and interactivity for on demand deployments
• Provide a unified, consistent customer experience transparently across all departments and touchpoints with the Customer Experience Designer
• Proactively deliver the right knowledge to the frontlines at the right time, leveraging patented, self-learning artificial intelligence technology
• One consolidated application suite desktop interface supports blended roles
• Easily configurable using drag-and-drop workspace design tools

Key Benefits

• Reduced operating costs
• Improved customer loyalty, retention and advocacy
• More effective customer acquisition
• Better insight into market trends and opportunities
• Stronger brand differentiation
• Ability to compete in global markets

Additional resources: Customer Service & Support | Sales Automation | Marketing Automation | Feedback | Voice Automation