Privacy Policy
RightNow Technologies Privacy When Hosting: Statement
Last revised 6/5/2006
This statement deals with the measures what we have set in place to protect the privacy of your records and data when we host your web-based applications.
More general information for visitors to the RightNow website, detailed information for email contacts, and RightNow Technologies' anti-SPAM policy can be found on pages specific to those topics available through the links below.
privacy@rightnow.com.
This hosting privacy statement covers the following:
1. RightNow hosting statement overview
2. Cookies
3. Security
4. Correction/Updating of Customer Information
5. European Data Protection Directive
RightNow hosting statement overview
RightNow Technologies, Inc. is committed to your privacy. One of the ways in which we demonstrate this commitment is through the care we take to protect the privacy of information which we collect when we host your data on our servers, or on the servers of our sub-contractors.
While many of our customers choose to host our software products on their own servers, many others choose to contract with us to host their RightNow Web-pages. We typically purchase or lease servers, which we then install in state of the art data centers operated by leading web-hosting companies. Currently, we utilize web hosting services and data center facilities operated by AT&T in Secaucus, New Jersey and Savvis in Santa Clara, California. RightNow Technologies has entered into binding legal agreements with both of these companies, with the objective (among others) of protecting your privacy, and the privacy of the people who use our software.
This Hosting Privacy Policy Statement is directed to those of our customers who choose to host through RightNow Technologies, Inc. Whenever the term "Customer Information" is used in this Statement, we mean information about your end users stored by our sub-contracted hosting companies or us.
We promise that we will not use Customer Information for the purposes of marketing to, or otherwise communicating directly with your end users. Nor will we give that information to a third party, unless we are required to do so in order to comply with the law. The only use that we will make of Customer Information is to host your data in accordance with the hosting agreement to which both of us are parties.
If you feel that RightNow is not abiding by this Statement, you should contact us by addressing your concerns to privacy@rightnow.com.
Cookies
Security
All hosted environments meet the following physical security requirements - Single point of entry to hosting areas; main access monitored with additional access for emergency purposes only; surveillance cameras in facility; access validation with biometric identity check; access only to persons on RightNow approved access list.
All hosted environments also meet the following electronic security conditions - login validation; creation of accounts only as verified by RightNow or sub-contracted hosting provider; secure SSH (encrypted) connections to access servers; servers running behind secure firewall; intrusion detection systems.
One of the options we offer is Secure Socket Layer (SSL). If you implement our SSL option, we will not transmit Customer Information for the particular user interface that has the SSL over the public internet "in the clear", i.e., without it first being encrypted.
All hosted data is backed up once in every 24 hours.
RightNow imposes strict internal controls over those of its employees, contractors and consultants with access to Customer Information. Such access is granted only on a need to know basis. All RightNow Hosting administrators are required to undergo criminal background checks.
Correction/Updating of Customer Information
Our software is configured to enable you to give your end users the means to access their own personal information for the purposes of deleting it, and/or correcting it either through on-line or off-line means.
European Data Protection Directive
If you live, or your company is located in a country which is a member of the European Union, we undertake to comply with the principles of the EU Data Protection Directive 95/46 and the Telecoms Data Protection Directive as amended ("the Directives") and any successor legislation, in relation to any "personal data" received by or originating from you and your end users, to the extent that the Directives apply to "data processors".
We will also give you contractual undertakings to comply with all reasonable technical and organizational measures necessary to keep such personal data secure and to protect it against accidental loss or unlawful destruction, alteration, disclosure or access; and to deal with the information only in accordance with your reasonable and lawful instructions.
Changes to Privacy Policy
RightNow will update this policy from time to time. A "last revised" date will always be included on the bottom of the statement. To keep up-to-date with RightNow's policy, please check this page periodically.
Contacting the Website
If you have any questions about this Statement, or our practices as they affect the privacy of hosted data, you can contact us on privacy@rightnow.com.
Last revised 6/5/2006
Greg Gianforte