TELUS

TELUS provides and integrates a full range of communications products and services that connect Canadians to the world. The TELUS team is expert at helping you turn more prospects into proficient, satisfied customers-and they know how to make satisfaction repeatable. And, TELUS knows how to make customer experience management work.

From consulting and implementation to support and maintenance, TELUS manages IT infrastructures and marshals resources—delivering exceptional experiences on your behalf with absolutely none of the on-site IT burden. Complementary content management and contact center solutions, unified communications, hosting, and network services make sure your entire customer-facing enterprise is equipped to grow loyalty anytime, anywhere.

TELUS Frontline Powered By The RightNow Customer Experience Solutions

TELUS Frontline is an on demand customer experience and management software solution that provides the applications, strategies, and technologies to offer exceptional customer experiences while simultaneously reducing the operational costs. The solution enables you to understand, anticipate and respond to your customers' needs consistently across all channels – email, web, or chat.

TELUS Frontline Solutions include:

• Frontline Knowledge - a self-learning knowledge base that minimizes live, costly agent involvement
• Frontline Service - empower agents with a single view of the customer
• Frontline Marketing - automate the planning, delivery, and tracking of your campaigns
• Frontline Feedback - capture and integrate customer feedback at any point of the customer experience
• Frontline Analytics - simplifies the process of capturing, synthesizing, distributing, and managing customer intelligence across your organization