Telerx

By leveraging best practices across the healthcare and consumer products industries, Telerx has become recognized as the customer care category leader. Mix in their 25 years of experience, tenured management team, recruitment, and retention track record, tailored quality and training practices, best-in-class technology, innovative proprietary products, and state-of-the-art self-serve applications—clients benefit from increased customer loyalty and a positive impact on their bottom line.

From its contact centers in Pennsylvania, Texas, North Carolina, British Columbia, and the Philippines, Telerx's 1,900 associates help companies maximize their customer experiences.

Telerx Interacts With Millions Of Consumers, Patients, Healthcare Providers, And Other Influencers Every Year—With Outsourced Contact Center Services Including:

• Customer Service
• Fulfillment
• IVR
• Sales Support
• Recalls
• Order Management
• List/DB Maintenance
• Order Entry Sales
• Loyalty Card Programs
• Surveys
• Sampling
• IT Help Desk (Tier 1)
• Grant Processing
• HR Help Desk
• CRM Hosting
• Clinical Trial Recruitment
• Enrollment
• Medical Information
• Escalations
• Solution Selling
• Patient Assistance
• Loyalty/Membership Programs
• Discount Cards
• Speaker Management
• Email Management
• Meeting Moderators
• Online FAQ
• Inside Sales
• Education/Compliance
• Warranty/Guaranty Programs
• Counseling
• Consumer Affairs
• Adverse Event Handling
• Subscriptions
• Rebates/Refunds
• Strategic Selling/Up-Selling/Cross-Selling
• Complex Product and Service Support