SDL

SDL Language Technologies extends the power of their flagship product, SDL BeGlobal, into the RightNow CX suite through pre-integrated solutions. With these easy to deploy and use integrations, content managers can have on demand, one click translation within an existing application so they can accelerate global, multilingual communication with their customers. To date, SDL GlobalConnect for RightNow Answers enabled knowledge base managers to publish content across multiple languages in one click. Now, SDL GlobalConnect for RightNow Incidents extends that capability to support agents in customer contact centers to provide seamless email support in the language of the customer.