Description
LTI clients are diverse, yet the value delivered is consistent. LTI has served commercial, government, and not-for-profit entities on four continents. They bring to each, large or small, an ability to help solve the most complex support challenges, demystify critical concepts, and select/meet key metrics. LTI's solutions directly address their customer's service management needs, which often include reducing costs, increasing productivity/service quality, improving business alignment, and demonstrating clear accountability.
Clients on four continents seek LTI’s consulting expertise to:
- Develop clear, compelling business cases
- Evaluate and enhance contact center operations
- Streamline workflow between knowledge and CRM Achieve tool implementation/integration success
- Migrate and integrate CRM with existing systems and technology
- Tightly link service delivery to sales and marketing efforts
- Tailor proven best practices to deliver required results
- Manage their contact centers to agreed upon service levels
LTI has a twenty-year history of providing results-oriented customer service, support management, and customer relationship management (CRM) solutions and is headquartered in New York City. A pioneer in service desk management technology since 1983, LTI provides virtualization excellence. Through their proprietary operational “Insourcing” practices, they deliver complete service desk and IT solutions that enable enterprises and midsized companies alike to realize dramatically reduced operating costs and IT Infrastructure complexity. The highly skilled LTI consultants help you design, implement, and manage your virtual IT environment and realize the full value of your IT solutions investment.
LTI’s leadership team brings extensive management and technology expertise from leading IT consulting services organizations and principal IT operating roles at enterprises and midsized organizations. The company’s customers include Berlex Laboratories, Lifetime Networks, sanofi-aventis, Bain Capital, Fordham School of Law, Viacom, Prudential, and Oxygen Media.
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