Description
Lockheed Martin’s service solutions span the full cycle of managing information, from collection, processing, and analysis to packaging, dissemination, and constituent self-service. This information management value chain is delivered through core competencies in program management, constituent relationship management, records management, and IT support.
Lockheed Martin has uniquely developed credentials as rich subject matter experts in the fields of education, justice, and public safety, housing and community services, health, legal services, energy, and the environment. They have built a reputation as a high-quality service provider that is routinely recognized by their customers for exceeding performance expectations while keeping costs down—a fact validated by a contract retention rate which exceeds 90 percent.
In greater detail, Lockheed Martin provides the following services to the Federal and State Government and the commercial sector.
1. Program Management and Support
♦ Training and technical assistance
♦ Survey services
♦ Program evaluation
♦ Grants management and peer review
♦ Conference and event management
♦ Research synthesis
♦ Mail list management
♦ Health care clinic staffing
♦ Library services
♦ Performance contracting
2. Constituent Relationship Management
♦ Contact center operations
♦ Outreach and communications
♦ Fulfillment
♦ Content development and management
♦ Self-service
3. Records Management
♦ Consulting services
♦ Litigation support
♦ Document management
♦ Electronic data discovery
♦ Claims processing
4. Information Technology Solution
♦ E-Gov transformation
♦ Self-service application development
♦ Managed hosting
♦ Multi-client contact center technology integration
♦ Content management
♦ Advanced knowledge retrieval
Lockheed Martin is a public company (NYSE: LMCO) headquartered in Seabrook, MD.
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