KPN Newtel Essence

Newtel Essence is unique in its market, in that it offers comprehensive solutions in such fields as IP telephony, various free phone and premium-rate numbers, CRM , networks, and customer service. Newtel Essence is without equal in the IP contact center marketplace and is focused in:

• Accessibility
• Communications networks
• Infrastructure
• CRM applications

With solutions from RightNow, Newtel Essence helps its clients respond to today’s citizen, customer, and employee who expects multi-channel service via multiple communication channels. Newtel Essence gives you all the tools of a multichannel customer contact strategy to always allow the highest possible returns at the lowest cost.