Description
Founded in 1994 and backed by more than 3,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education, and implementation services.
These unified business communications solutions include:
- Contact center software - delivered as a hosted service or on-premise product
- IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise
- Business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries
- Document management solutions designed specifically for the insurance industry
Interactive Intelligence integrates multimedia IP telephony features with RightNow’s applications, allowing front-line ambassadors to manage the customer experience seamlessly and completely. This integration is designed to address challenges through the following functionality and associated benefits:
- Integrated call control
- Screen pop
- User-defined status
- Blended reporting and monitoring capability
- Expanded contact center functionality
The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1,000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include financial services (banks, credit unions, and insurance firms), outsourced services (teleservices, and credit and collections agencies), and higher education institutions.
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