Description
Operators face numerous problems when building and growing their broadband business. Many of these issues are obvious at the onset and others emerge as the operation grows and a more diverse population of subscribers begins to experience the benefits of high speed data. Through the years, IBBS has faced many of these common problems, first as an operator and now as a solution partner supporting operators in hundreds of broadband communities.
IBBS has learned that many of the issues facing operators are not only common but also share common causes. Therefore, they offer bundled service solutions that are designed to address the most common situations faced by most operators.
The IBBS system supports several hundreds of thousands of data subscribers, while their business model enables positive operating margins for systems starting with fewer than 50 modem customers.
IBBS solutions include:
- Integrated software support: for companies that run their own call center and are seeking to derive high levels of efficiency and customer satisfaction
- Integrated full service: for outsourced high-performance end-user tech support call centers
In both models, functionality includes:
- Customer management
- 24x7 call center
- Installation & field support
- Network management & monitoring
- Trouble ticketing
- Performance monitoring
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