Description
The Echopass EchoSystem™ is the ultimate evolution of the call center.
A totally customized service integration platform that can flexibly adapt, extend, and scale to meet clients' changing call or contact center needs on demand, as they need it, today and into tomorrow.
Unlike conventional hosted or onsite solutions, the Echopass EchoSystem is both affordable and exquisitely flexible. Whether the need is for a simple yet sophisticated call center infrastructure, or a complete contact center capability with multi-channel routing and integrated CRM, the Echopass EchoSystem is able to adapt to changing situations quickly and cost-effectively.
Suited for any mid-sized or distributed enterprise call center, the EchoSystem delivers a value proposition and customer promise unique within the contact center industry:
- On Demand - Easy and quick scalability up or down, features and agents can be added whenever needed
- Always On - Round-the-clock service and support availability
- Guaranteed - Echopass industry-leading service level agreements guarantee the entire platform’s service, availability, customer support, performance, and reliability
- End-to-End - A complete managed technology service incorporating traditional landline or VoIP calling, computer telephony integration, contact routing, CRM, work force management integration, interactive voice response, and other customer-specific or legacy system integrations
Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton, CA.
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