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Partners

Partner Directory

At RightNow, partnerships are critical to the success of our customers.  You can rely on our partners to add value to your use of RightNow’s hosted CX software solutions by bringing purchasing flexibility, expertise, best practices, complementary solutions, and/or geographical reach to the table.

Our partner network encompasses a wide range of businesses that we trust. You will find a range of very well known global brands, some specialty solution providers, as well as local firms that provide outstanding technology or services to your benefit.

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  • 1GENIA

    RightNow Partner 1GENIA, based in France, is an IT services company with a focus on web services, Open Source Software (OSS) and Open Source Integration since 2001. continue

  • 360 Solutions LLC

    360 Solutions LLC is an integrated IT solutions provider of enterprise business solutions based in Singapore. 360 Solutions LLC delivers the best value IT solutions that help customers enhance and optimize business performance. continue

  • 6degrees Solutions

    6degrees Solutions is a specialist provider of key customer experience consulting, technologies and managed services to clients in Malaysia and the Asia Pacific region. continue

  • ACS

    Affiliated Computer Services (ACS), a RightNow partner in Spain, is a global leader in business process and information technology services. continue

  • adepteq

    UK-based adepteq are a consultancy specializing in Business Improvement through correct and appropriate use of IT to support the business strategy. continue

  • AmberLeaf

    AmberLeaf is a CRM consulting firm that provides blended operational and analytical solutions, business intelligence technology, and advanced analytics to help firms become fact-based, decision-making organizations. continue

  • Archway Marketing Services

    As the leader in outsourced marketing operations, Archway applies fulfillment and marketing services best practices to reduce operational costs, improve supply chain processes, leverage emerging technologies and enhance brand experience. continue

  • ARH

    ARH provides US government agencies with a range of services from strategic business planning to IT implementation and training as an 8(a) certified SBA firm. continue

  • Birst

    Birst delivers powerful, low cost business intelligence that extends the amount of data and the analysis performed – all seamlessly integrated with RightNow Customer Experience Management. continue

  • Boomi

    Boomi offers the only integration service that is fully on demand and connects any combination of Software-as-a-Service (SaaS), cloud, and on-premise applications. continue

  • Booz Allen Hamilton

    Government agencies, corporations, institutions, and infrastructure organizations rely on Booz Allen’s expertise and objectivity to find solutions and seize opportunities. continue

  • Budco

    Budco is a marketing services and fulfillment company that works with Blue Chip companies as an outsourcing provider. continue

  • Capgemini

    Capgemini, our trusted partner in The United Kingdom, helps clients deal with changing business and technology issues. They offer a wide range of solutions including consulting, outsourcing, technology, and professional services. continue

  • Cast Iron Systems

    With the "configuration, not coding" approach, the Cast Iron Integration solution for RightNow makes it possible to integrate data between RightNow and other applications. continue

  • Convergys

    Convergys provides solutions and contact center services which offer a high-touch approach that couples highly skilled agents with advanced customer management technologies—incorporating solutions from RightNow. continue

  • CosmoCom

    CosmoCall Universe is a unified contact center suite that includes ACD, IVR, and CTI, predictive dialing, multi-media recording, and administrative tools—and includes RightNow. continue

  • Datamail Group

    Datamail Group is the leading provider of outsourced communications management and related services in New Zealand. continue

  • Deloitte

    Recognized as a leader by industry analysts and proven in hundreds of projects, Deloitte LLP is second to none when it comes to delivering effective CRM implementations. continue

  • Demandware

    This leading on demand eCommerce platform is optimized for the needs of high-end brands who actively manage their promotions and content. continue

  • Devoteam Danet

    A leading independent IT consulting and service company headquartered in Germany, Danet leverages RightNow solutions to implement customer interaction center solutions for telecommunications, finance, and automotive markets. continue

  • e4e

    e4e is a Managed Service Provider Partner of RightNow, with services including customer interaction and technical support solutions. continue

  • Five9

    Five9 provides award-winning, on demand virtual call center and predictive dialer solutions for telemarketing, customer service, and business continuity needs. continue

  • Genesys Laboratories

    Contact centers can route customer interactions to the right agent at the right time while arming the agent with relevant customer information via multi-channel unified agent desktop. continue

  • Harte-Hanks

    Harte-Hanks is a worldwide marketing company that provides marketing services and shopper advertising opportunities to consumers and business-to-business marketers. continue

  • Helix Business Solutions

    Helix Business Solutions delivers a broad services portfolio with an ROI based, results-oriented, problem-solving approach in the delivery of technology solutions. continue

  • Hibbert Group

    The Hibbert Group provides comprehensive marketing support to many of the most successful companies in the world. continue

  • IBBS

    IBBS is a leading provider of operational support software and back-office services deployed by cable and broadband operators worldwide. continue

  • IBM

    As a member of the IBM PartnerWorld® Industry Network, RightNow® solutions are a significant part of their on demand Customer Experience Management portfolio. continue

  • ICT Group

    ICT Group is a proven global leader in the delivery of end-to-end customer sales, service, marketing, technology, and back-office BPO services. continue

  • In Motion

    In Motion is a Chilean company specializing in leading major corporate Information Technology projects. continue

  • Informatica

    RightNow® clients can use Informatica's data integration connectors to Oracle, SAP, webMethods, or any other leading platform and application to exchange information needed to enhance sales, marketing and customer service activities. continue

  • Interactive Intelligence

    Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and hosted offerings. continue

  • KPN Newtel Essence

    KPN Newtel Essence is a trusted RightNow partner in the Dutch market. continue

  • KSC CRM-Solutions GmbH

    KSC CRM-Solutions, headquartered in Krems-Stein, is one of the fastest growing CRM full service providers in Austria and assists international companies with the successful implementation of their CRM projects. continue

  • Landmark Consulting

    Landmark Consulting offers RightNow solutions to citizen-facing organizations across the U.K. continue

  • Language Weaver

    Language Weaver is a human communications solutions company and pioneer in automated language translation, delivering volume, speed and accuracy to ensure effective communications. continue

  • Lockheed Martin

    Lockheed Martin is an authorized Managed Service Provider of RightNow solutions as part of their outsourced solution offerings—with specific expertise in federal government, state, and local agencies, and private sectors. continue

  • LTI

    LTI is a global service management leader, providing customer service and support center consulting, training, and staffing. continue

  • LTL Connect

    LTL Connect provides multi-channel helplines, customer engagement systems to help organsiations ensure better value for their customers and service users. continue

  • M2 Technologies

    M2’s operationally-focused and predictive capabilities provide decision-makers with effective solutions to counter threats to US security interests at home and abroad. continue

  • OKI

    OKI is one of our long-standing trusted partners in Japan. continue

  • OpenMethods

    OpenMethods provides CTI screen-pop and multi-channel interaction control capabilities for RightNow desktop users through an integration with telephony and CTI systems, including Genesys, Avaya, Cisco, and SIP environments. continue

  • Pervasive Software

    Pervasive's agile, multi-purpose integration platform accelerates the sharing of information between multiple databases, applications, or hosted business systems. continue

  • Pivotal Veracity

    Pivotal Veracity delivers a range of solutions and services for email deliverability, credibility, reputation, and rendering of these critical communications. continue

  • PRC

    Trusted by leading brands for over 25 years, PRC is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. continue

  • primeone business solutions

    primeone business solutions, located in Vienna (Austria), focuses on consulting and implementation services in the the area of Customer Relationship Management, Business Intelligence and Business Reporting. continue

  • Red River

    Red River excels at helping clients integrate and optimize environment and infrastructure systems and capture the value from aligning and integrating business processes and information technology. continue

  • RiverStar Software

    Whitewater Guide™ offers browser-based, process flow and call scripting that easily integrates with the RightNow Desktop to turbo-charge your contact center agent productivity. continue

  • Sajan

    Sajan, Inc. is the leading on-demand language translation service and technology provider. continue

  • SFA Strategies

    SFA Strategies offers solutions (including RightNow Salesnet™), sales training, implementation, and integration services to small and mid-sized businesses. continue

  • Sibra

    Sibra offers RightNow’s On Demand CX Solutions, serving Brazil businesses with advanced expertise in Consumer Electronics, Financial Services, Retail, Government, Travel and Telecommunications. continue

  • Source Diversified, Inc.

    Source Diversified, Inc. is an agile firm of 22 years that brings together a diverse set of products, skills, capabilities, and services from both internal and external sources to address the needs of Governments. continue

  • Steria

    Steria is a leading European provider of IT-driven business services, focused on the establishment of strategic partnerships with its clients in each of its key vertical market sectors. continue

  • Sterling Commerce

    Sterling Commerce helps companies adopt best practices in eSales, supply chain execution, payment processing, and business-to-business integration. continue

  • Stream Global Services

    Stream Global, formerly eTelecare, is a premium business process outsource (BPO) provider specializing in customer relationship management services. continue

  • Targus Information Corp

    Targus delivers the most up-to-date name, address, and phone data possible. In a split second, you can access consumer and business data to identify and locate contacts. continue

  • TATA Consultancy Services

    TATA leaders combine their vertical market and business process expertise with RightNow customer service and support solutions to help organizations implement on demand CRM strategies and solutions worldwide. continue

  • Teleperformance

    Teleperformance is the world’s leading provider of outsourced CRM and contact center services for customer acquisition, customer care, technical support, and debt collection programs, using RightNow. continue

  • Telerx

    Telerx provides outsourced multi-channel contact handling for industry-leading Fortune 500 global corporations in handling complex consumer service interactions and business process management. continue

  • TELUS

    TELUS resells applications and platforms vital to delivering high-value, low-cost customer experiences. continue

  • The Selfservice Company

    The Selfservice Company brings its unique virtual assistant into partnership with RightNow for customers in the Netherlands and Germany. continue

  • Topkey

    Topkey is a software and consulting company operating in the ERP market in Italy and across Europe. continue

  • Transcom

    Transcom is a leading provider of business process outsourcing (BPO), specializing in customer relationship management (CRM) and credit management services (CMs). continue

  • Transera Communications

    The integrated RightNow® solution enables customers to enjoy a fully on demand infrastructure with a full spectrum of self- and assisted-service interactions. continue

  • Virtuos

    Based in India, Virtuos Solutions is a new generation company turning a new leaf in the internet, redefining customer experience and customer relationships on demand. continue

  • West Interactive Corporation

    The nation’s premier provider of outsourced communication solutions, West specializes in customer acquisition, customer care, and interactive voice response services. continue

  • Working Solutions

    Working Solutions provides customer service technology solutions and an educated, experienced, and motivated remote agent workforce. continue

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How