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Company

Demandware

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Description

The Demandware and RightNow® combination creates a powerful and complete customer experience from shopping through purchase, fulfillment, post-purchase interactions, and repeat engagements.   Benefits to your online business with this integration include:

  • An integrated offering for sales and service across both the contact center and web platforms
  • Customer service content embedded into storefront
  • Consistent products, pricing, and promotions across the contact center and web store
  • A dynamic, personalized web destination for self-service, eCommerce, and consumer account management
  • Consumer multi-channel choice—phone/CC, web, chat, email, and IVR channels
  • Agent-assisted commerce (co-browse, shopping cart assistance, click2call, chat, etc.)
  • Integrated marketing automation and feedback

Demandware is the only on demand eCommerce solution that enables the rapid rollout of new sites, provides ubiquitous access to business and technical users, and is backed by a patented grid computing architecture that delivers capacity as needed for performance and reliability that exceeds industry standards.

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