Description
CosmoCall Universe is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts via telephone, videophone, live internet, and email channels, supporting all media including text, IM, voice, video, and real-time collaboration.
CosmoCom solutions include:
- ACD
- IVR
- Predictive Dialing
- Integrated CRM (RightNow)
- Digital Recording
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment.
With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of IP communications architecture. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis.
CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide.
CosmoCom was founded in 1996 to create the next generation of contact center technology and holds several US and international patents on its multi-channel, all-IP contact center architecture and has received more than 50 industry awards. Headquartered in Melville, New York, CosmoCom has established a significant worldwide presence with offices in the U.S., the Netherlands, U.K., Germany, France, Japan, China, Hong Kong, Israel, and distribution partners in many other countries.
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