Description
RightNow customers need to rapidly migrate and/or synchronize customer service data with a variety of other systems—including customer experience Management, ERP, databases, call center, and custom applications—to capture valuable insights from customer interactions and share this knowledge across all service channels. The Cast Iron Integration Solution for RightNow contains everything needed to ensure that your integrations with RightNow are implemented in days, without custom code or burdening specialist resources.
Benefits of the Cast Iron Integration solution:
- Simple to use. No coding is required to configure and deploy integrations. No specialists or middleware programmers are needed to deliver integrations.
- Fast deployment. Customers can plug in the appliance or access their virtual appliance, configure the integration and deploy it through a graphical interface, completing simple integrations quickly.
- Reliability. The integrated hardware/software appliance is highly reliable. A high-availability solution is also available.
- Low cost. Cast Iron is inexpensive compared to software-based solutions.
- Simple management. The system can be remotely monitored through a web interface, providing centralized management of distributed appliances.
- Secure access control and transport. Supports SSH or HTTPS via the dedicated management port or via the serial console and role-based access.
- Connects to enterprise applications without additional software. Reduces the complexity of integrations.
- Easy to change. The graphical Studio tool makes it possible to easily reconfigure and redeploy the solution quickly.
Founded in 2001, Cast Iron Systems is the largest provider of integration appliances and is the the #1 SaaS integration vendor. Cast Iron has hundreds of customers across all industries and around the world, including Allianz, British American Tobacco (BAT), AmerisourceBergen, Emerson, IBA Molecular, Krueger International, Peet's Coffee & Tea, PGP Corporation, The Sports Authority, and Tesla Motors, among many others. Backed by Sequoia Capital, Norwest Venture Partners, and Lehman Brothers, Cast Iron is privately held and led by experienced technology executives from Informatica, PeopleSoft, Siebel, Oracle, Vitria, and webMethods.
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