Description
Birst provides all new insights into years of customer data with no limitations on data size. Birst is an enterprise-class analytics solution that allows you to include any and all data that is useful for making decisions, while maintaining high performance. Quickly and easily, data is combined and published into one environment (“data warehouse in the cloud”), for analysis and to optimize business throughout the customer life cycle.
Birst comes fully integrated with RightNow data sources and a single sign-on. Birst enables advanced reporting, analytics and analysis such as CSAT, NPS, FCR, trending (organizational performance over time, ability to identify growing issues with service, etc.) and times-series analysis.
From a RightNow Analytics users' view, Birst extends types of analysis that can be performed, including extended time-series, alerting, and role-based reporting – and even extended to people who might not have access to a RightNow desktop.
Birst can combine your RightNow data with other data sources to get a 360° view of your incidents, customers and business. And, Birst offers all of the power of advanced business intelligence while dramatically lowering its costs.
The Birst Team is dedicated to speed, simplicity, and giving you more time to focus on the things that matter most. Birst accomplishes this by tackling highly complex analysis challenges, so you don't have to.
Birst also provides the underlying engine and platform for RightNow Enterprise Analytics. This offering delivers an on-demand data warehouse and advanced business intelligence capabilities integrated directly within the RightNow user interface.
Greg Gianforte