Vendor Reviews and Industry Analyst Reports:
Select below from a wide variety of CRM industry reviews and CRM analyst reports, sorted by analyst firm.
Sony Online Entertainment levert in-game klantervaring met RightNow - October 16, 2007
Gamebedrijf ondersteunt wereldwijde klanten zelfs tijdens games in het Engels, Frans, Duits, Japans en Russisch
ABG Vendor Profile: RightNow - May 1, 2005
Consumer Electronics Gets CRM RightNow - October 11, 2007
RightNow Technologies: Blue Skies in Big Sky - June 11, 2007
RightNow Goes Back to School for First Industry Version - March 30, 2007
Customer Relationship Management Report - January 1, 2006
RightNow Wins 2006 CRM Wizkids Award from Beagle Research Group
SaaS, Brand Mastery and Collective Capitalism - January 8, 2008
RightNow Delivers 'Agile' CRM - June 17, 2005
IS CRM Dead? - January 25, 2005
CRMGuru Solutions Guide 2005: Executive Summary - January 1, 2005
A Customer-Centric Analysis of CRM Software Solutions
Choosing the Right Solution Will Bring Your Institution's CRM Strategy to Life - March 11, 2008
Decision Matrix: Selecting a CRM vendor in higher education - June 22, 2007
RightNow Technologies: CRM in Higher Education Radars
The Customer Experience Index, 2007 - November 21, 2007
Must-Haves For Manufacturer Web Sites - July 26, 2007
RightNow Technologies Leads In Interaction-Centric Customer Service Management Software - June 1, 2007
The Forrester Wave(TM) Vendor Summary, Q2 2007
RightNow CRM Is A Strong Performer In The Enterprise CRM Suites Market: The Forrester Wave(TM) Vendor Summary, Q1 2007 - February 5, 2007
The Forrester Wave™: Hosted Sales Force Automation Q1 2005 - April 1, 2005
Scorecard Summary: RightNow Service 6.0 - August 26, 2004
RightNow Attacks The CRM Midmarket - July 18, 2002
RightNow Technologies’ success in moving its hosted CRM offering into midsize call centers signals the death of standalone eService efforts.
MarketScope 2H04 Update: The E-Service Market Shows - January 5, 2005
MarketScope: E-Service Suites, 1H04 - February 27, 2004
E-Service Suite 1H03 Magic Quadrant - March 28, 2003
RightNow Proves Hosted Customer Service Applications Can Easily Integrate to External Systems - March 20, 2003
RightNow Announces 8.0; Making CRM Applications Customer-Centric - September 11, 2006
IDC: Newcomer beleben den CRM-Markt - August 3, 2005
RightNow Technologies: Fine Tuning Customer Support - August 1, 2002
E-mail Automation Effectiveness - July 8, 2005
Justifying the Costs of Technology
ROI Scorecard: On-Demand CRM Market - May 1, 2005
ROI Scorecard: RightNow - May 1, 2005
Vendor ROI Score - August 1, 2004
RightNow Technologies
ROI Market Scorecard - August 1, 2004
ROI Case Study - June 1, 2004
RightNow Service and RightNow Locator - Remington Arms Company
ROI Case Study - August 1, 2003
RightNow eService Center - nanoCom Corporation
