December 5, 2003 Australia
RightNow joins Network Advertising Initiative Email Service Provider Coalition to support legitimate marketers’ fight against spam

December 3, 2003 United States
Fordham Students Use RightNow-Powered Online Source to Find Administrative Information

December 3, 2003 United States
Washington State University’s Distance Degree Program Uses RightNow to Deliver Superior Student Service

December 3, 2003 United Kingdom
Universities Embrace RightNow Customer Service Solutions to Answer Students' Questions via Web, Email and Phone

December 2, 2003 United States
RightNow Helps State University Extension Programs Across the U.S. Fulfill Their Public Service Missions

December 2, 2003 United States
Universities Embrace RightNow Customer Service Solutions to Answer Students’ Questions Via Web, Email and Phone

December 1, 2003 United Kingdom
RightNow Helps Iceland Telecom Support Global Electronic Gaming Community

November 2003

November 24, 2003 United States
RightNow Joins Network Advertising Initiative Email Service Provider Coalition to Support Legitimate Marketers’ Fight Against Spam

November 20, 2003 United Kingdom
RightNow Doubles European Field Organisation

November 19, 2003 United States
RightNow Doubles European Field Organization

November 19, 2003 United Kingdom
RightNow Technologies Opens NorthEast Office to Support Growth

November 18, 2003 United States
RightNow Technologies Opens Northeast Office to Support Growth

November 17, 2003 United States
University of Miami Deploys RightNow Support Solution to Improve Services and Lower Administrative Costs

November 17, 2003 United States
Salesnet Forges OEM Partnership To Market Online CRM To 137,000 Media Sales Professionals

November 17, 2003 United States
Salesnet First To Syndicate Online CRM With Private Label Edition

November 12, 2003 United Kingdom
RightNow Continues to Gain Market Share with 19th Consecutive Quarter of Revenue Growth

November 11, 2003 United Kingdom
New Harris Interactive Survey Highlights Shifting Attitude Towards Customer Service During 2003 Holiday Season

November 10, 2003 United States
New Harris Interactive Survey Highlights Shifting Attitude Towards Customer Service During 2003 Holiday Season

November 6, 2003 Australia
RightNow receives Australian Commonwealth Government endorsement

November 5, 2003 United States
RightNow Enables Transcend Services to Grow Remote Workforce 1500% Without Increasing Help Desk Staff

October 2003

October 30, 2003 Australia
RightNow continues to gain market share with 19th consecutive quarter of revenue growth

October 28, 2003 United States
RightNow Continues to Gain Market Share with 19th Consecutive Quarter of Revenue Growth

October 27, 2003 United States
Former Siebel Executive Joins RightNow to Lead Growing Consulting Services Practice

October 27, 2003 United States
Real-Time Business Intelligence Capabilities For The Online Enterprise

October 23, 2003 Australia
Electronic gaming leader Ubi Soft taps RightNow for global customer service platform

October 21, 2003 United States
RightNow Selected By Marine Electronics Leader AIRMAR Technology to Optimize Quality, Efficiency of End-User Tech Support

October 17, 2003 United States
Salesnet Provides Refuge For Upshot CRM Customers

October 16, 2003 United States
Salesnet Executive Honored With Prestigious Leadership Award

October 15, 2003 United States
University of Michigan Deploys RightNow Platform to Deliver Admissions Information to Students and Families

October 15, 2003 Australia
Frost and Sullivan gives RightNow competitive strategy award for outstanding market growth during industry decline

October 14, 2003 United States
Electronic Gaming Leader Ubi Soft Taps RightNow for Global Customer Service Platform

October 13, 2003 United States
Frost & Sullivan Gives RightNow Competitive Strategy Award

October 13, 2003 United States
RightNow Founder and CEO Greg Gianforte Receives Stevens Institute of Technology’s Stevens Honor Award

October 8, 2003 United States
RightNow Deployed Internationally by Nikon to Provide World-Class Integrated Customer Service

October 8, 2003 United States
Salesnet Heightens Sales Performance Of Customers Through Canadian Reseller

October 7, 2003 United States
University of New South Wales to Improve Online Help Services with RightNow

October 7, 2003 United States
Salesnet Announces Broad-Based Distribution Through Leading CRM Reseller

October 6, 2003 United States
RightNow Establishes Two Scholarships for Montana State University’s Computer Science Department

October 6, 2003 United States
Salesnet And AptSoft Unveil Integration-as-a-Service To Seamlessly Connect Business Systems To CRM

October 1, 2003 United States
Intermec Taps RightNow for Global Multi-Channel Service and Realizes a 20 Percent Phone Call Reduction

October 1, 2003 United Kingdom
Ticketmaster & TicketWeb customers are reaping the benefits of customer service with RightNow

September 2003

September 30, 2003 United States
First Internet Bank of Indiana Reduces Email Volume by 25 Percent in 90 Days With RightNow

September 30, 2003 United States
Salesnet Fuels Growth By Launching Expansive CRM Partner Program

September 29, 2003 United States
Ticketmaster & TicketWeb Customers Reap the Benefits of Customer Service with RightNow

September 29, 2003 United States
Salesnet Introduces Online CRM For Growing Small Businesses

September 24, 2003 United States
Salesnet's Enterprise CRM Solution Recognized With Innovation Award

September 22, 2003 United States
RightNow 6.0 Advances Multi-Channel Customer Service with Proactive Communications

September 22, 2003 United Kingdom
French Public Sector Consultancy Joins RightNow PRISM Programme

September 18, 2003 Australia
University of New South Wales to improve online help services with RightNow

September 17, 2003 United States
RightNow Rapidly and Radically Improves Efficiency of Pioneer’s Customer Service Operations in the U.K.

September 16, 2003 United States
RightNow Knowledge Base Saves First Tech Credit Union Hundreds of Hours of Staff Productivity Every Month

September 15, 2003 United States
Delta Employees Credit Union Deploys RightNow Across Call Center, Internet, and In-Office Channels

September 11, 2003 United States
RightNow Customer MyFamily.com Wins SearchCRM.com’s Customer Touch Award for Effective Service & Support

September 9, 2003 United States
New Australian Express Airline Delivers Great Customer Service at Reduced Costs with RightNow Technologies

September 4, 2003 United States
RightNow Announces 150th Government Customer Milestone

September 4, 2003 United States
RightNow Customer MyFamily.com Wins CRM Magazine’s ‘2003 CRM Elite’ Award

September 4, 2003 United States
RightNow Founder Greg Gianforte Honored with CRM Magazine’s ‘2003 Influential Leader’ Award

September 4, 2003 Australia
Network Associates Magic Service Desk offers new knowledge management and employee support technology through partnership with RightNow Technologies

September 2, 2003 United States
RightNow Delivers Softbank/Yahoo! Broadband Partnership Competitively Superior Customer Service

August 2003

August 28, 2003 Australia
RightNow-powered “answer centre” delivers high ROI for Dow Chemical business unit

August 26, 2003 United States
RightNow-Powered “Answer Center” Delivers High ROI for Dow Chemical Business Unit

August 26, 2003 Australia
RightNow’s Service Summit reveals top customer service trends amongst nearly 300 customer attendees

August 25, 2003 United States
French Public Sector Consultancy Joins RightNow PRISM Program

August 25, 2003 United States
Network Associates Magic Service Desk Offers New Knowledge Management and Employee Support Technology Through Partnership with RightNow Technologies

August 24, 2003 United States
Salesnet Customer Increases Revenue By 60% And Earns CRM Elite Award

August 20, 2003 United States
RightNow’s Service Summit Reveals Top Customer Service Trends Amongst Nearly 300 Customer Attendees

August 12, 2003 United States
RightNow Helps Polaroid Reduce Its Call Center Workload Even As Its Customer Base Multiplies

August 11, 2003 United States
V Communications Optimizes Service Quality and Efficiency Across Phone, Email, and Web Channels with RightNow

August 11, 2003 Australia
Former Pivotal Vice President to lead RightNow sales effort in Japan

August 11, 2003 United States
Eastern Bank Improves Customer Service Using Salesnet

August 7, 2003 Australia
Former Oracle SVP, and SAP & S1 Corporation EVP to lead RightNow global sales and services

August 6, 2003 United States
Former Pivotal Vice President to Lead RightNow Sales Effort in Japan

August 6, 2003 United States
Former Oracle SVP, and SAP & S1 Corporation EVP to Lead RightNow Global Sales and Services

August 6, 2003 Australia
Customer base growth, expanded services boost RightNow to 18th consecutive quarter of revenue growth

August 4, 2003 United States
Customer Base Growth, Expanded Services Boost RightNow to 18th Consecutive Quarter of Revenue Growth

August 4, 2003 United Kingdom
Customer Base Growth, Expanded Services Boost RightNow to 18th Consecutive Quarter of Revenue Growth

August 1, 2003 Australia
RightNow to be granted patent for user-driven approach to ranking the relevancy of knowledge items

August 1, 2003 Australia
Answers in Chinese now

July 2003

July 29, 2003 United States
RightNow to be Granted Patent for User-Driven Approach to Ranking the Relevancy of Knowledge Items

July 28, 2003 United Kingdom
Dimension Data joins RightNow Euro Alliance to provide Customer Service Solutions and Support

July 28, 2003 Australia
Dimension Data joins RightNow euro alliance to provide customer service solutions & support

July 24, 2003 United States
Dimension Data Joins RightNow Euro Alliance to Provide Customer Service Solutions & Support

July 24, 2003 Australia
RightNow provides toolkit for integration with Avaya

July 23, 2003 United Kingdom
RightNow Provides Toolkit for Integration with Avaya

July 22, 2003 United States
RightNow Provides Toolkit for Integration with Avaya

July 21, 2003 United States
Salesnet's Results-Driven CRM Breeds Tangible ROI For Customers

July 17, 2003 United States
RightNow Receives CRM Excellence Award from Customer Inter@ction Solutions Magazine

July 17, 2003 United States
RightNow to Hold 4th Annual Service Summit August 10-13 in Big Sky, Montana

July 16, 2003 United States
Carlton & United Breweries (CUB) Taps RightNow Service & Support to Help Customers Help Themselves to Brewery Information

July 9, 2003 Australia
Carlton & United Breweries (CUB) Taps RightNow Service & Support

July 8, 2003 United States
Salesnet Names Dan Starr As Chief Marketing Officer

July 7, 2003 United States
RightNow Cuts Technical Support Costs for Top Electronics Retailer Dixons Group

July 1, 2003 United Kingdom
RightNow Cuts IT Support Costs for Dixons Group

June 2003

June 30, 2003 United States
RightNow Named One of Top 100 Private Companies By AlwaysOn™

June 24, 2003 United States
Salesnet Selected As One Of The Best Places To Work In Massachusetts

June 23, 2003 United States
Ernst & Young Names RightNow Founder Greg Gianforte Pacific Northwest Entrepreneur of the Year

June 18, 2003 Australia
RightNow develops Business Activity Monitoring system to optimise business processes and ensure success

June 18, 2003 Australia
RightNow founder Greg Gianforte selected as finalist for Ernst & Young entrepreneur of the year award

June 18, 2003 United States
Salesnet Announces Industry's First CRM Instant Messaging Capabilities

June 17, 2003 United States
RightNow Helps Clear Channel Successfully Launch New Paid, Online Service for Buying Tickets

June 17, 2003 United States
RightNow Founder Greg Gianforte Selected as Finalist for Ernst & Young Entrepreneur of the Year Award

June 16, 2003 United States
RightNow Develops Business Activity Monitoring System to Optimize Business Processes and Actions to Ensure Success

June 13, 2003 Australia
RightNow Hosting HMS 2.0 dashboard gives customers full visibility and control of hosted applications

June 12, 2003 United States
U.S. Customs Service Receives E-Gov Award For RightNow’s Customer Service Implementation

June 11, 2003 United States
RightNow Customer Receives Prestigious “ROI Award” From Nucleus Research and Baseline Magazine

June 11, 2003 Australia
RightNow Hosting 2.0 accelerates cost reductions, speeds time-to-benefit, relieves enterprise CRM headaches

June 11, 2003 Australia
RightNow customer receives prestigious “ROI award”

June 10, 2003 United States
Cabela’s Chooses RightNow For Online Customer Service

June 9, 2003 United States
RightNow eService Center Helps Enable Scopeware’s Entry Into Desktop Software Market

June 4, 2003 United States
Briggs & Stratton Provides the Power of Support by Answering 38,000 Customer Questions Per Month Online With RightNow eService Center

June 4, 2003 United Kingdom
RightNow Hosting HMS 2.0 Dashboard Gives Customers Full Visibility and Control of Hosted Applications

June 3, 2003 United States
RightNow Hosting HMS 2.0 Dashboard Gives Customers Full Visibility and Control of Hosted Applications

June 3, 2003 United Kingdom
RightNow Hosting 2.0 Accelerates Cost Reductions, Speeds Time-to-Benefit, Relieves Enterprise CRM Headaches

June 2, 2003 United States
RightNow Hosting 2.0 Accelerates Cost Reductions, Speeds Time-to-Benefit, Relieves Enterprise CRM Headaches

May 2003

May 27, 2003 United States
CoolSavings Taps RightNow for Customer Service

May 23, 2003 Australia
RightNow’s new CORE professional services focus on creating world-class customer success

May 21, 2003 United States
Top Belgian ISP Reaps Immediate Business Benefits By Integrating RightNow eService Center & Cisco ICM

May 21, 2003 Australia
RightNow announces RightFit™ for integration to Cisco ICM

May 20, 2003 United States
RightNow’s New CORE Professional Services Focus on Creating World-Class Customer Success

May 20, 2003 United Kingdom
RightNow Announces RightFit™ for Integration to Cisco ICM

May 19, 2003 United States
RightNow Announces RightFit™ for Integration to Cisco ICM

May 15, 2003 Australia
RightNow delivers Chinese language support

May 13, 2003 United States
RightNow Delivers Chinese Language Support

May 13, 2003 United Kingdom
RightNow delivers Chinese language support

May 12, 2003 United States
RightNow Awarded “Five Stars” for Innovation by Top European Analyst Firm

May 8, 2003 United States
New RightNow White Paper Defines ASP Selection Criteria

May 6, 2003 United States
RightNow Enables Wireless Services Provider Vindigo to Support Its Customers Without a Call Center

May 5, 2003 Australia
RightNow Technologies achieves 17th consecutive quarter of revenue growth

April 2003

April 29, 2003 United States
RightNow Achieves 17th Consecutive Quarter Of Revenue Growth

April 29, 2003 United Kingdom
RightNow Achieves 17th Consecutive Quarter Of Revenue Growth

April 28, 2003 United States
New York State Department of Motor Vehicles Improves Service and Reduces Costs with RightNow

April 28, 2003 Australia
RightNow sole ‘Challenger’ quadrant vendor in eService Magic Quadrant

April 23, 2003 United Kingdom
RightNow's Five Star Solutions

April 22, 2003 United States
RightNow Sole ‘Challenger’ Quadrant Vendor in eService Magic Quadrant

April 22, 2003 United Kingdom
RightNow Sole ‘Challenger’ Quadrant Vendor in eService Magic Quadrant

April 21, 2003 United States
Pagoo selects RightNow eService to enhance customer care platform

April 21, 2003 United States
RightNow, Ineto will Provide Contact Center Solution with Hosted Telephony, Apps Service Suite

April 14, 2003 United States
Salesnet Unwires CRM With Offline Solution

April 14, 2003 United States
Salesnet Increases CRM Usability Through Microsoft Outlook Email Integration

April 8, 2003 Australia
Raymarine improves service, cuts costs and enables business expansion with RightNow eService Center

April 7, 2003 United States
Raymarine Improves Service, Cuts Costs, and Enables Business Expansion with RightNow EService Center

April 7, 2003 United Kingdom
Raymarine Improves Service, Cuts Costs, and Enables Business Expansion with RightNow EService Centre

April 4, 2003 United States
Salesnet And Sovereign Bank Earn Aberdeen's CRM Implementation Award

March 2003

March 24, 2003 United States
John Deere Deploys RightNow’s Multi-Channel Customer Service Suite to Enhance Customer Self-Service

March 24, 2003 Australia
John Deere deploys RightNow’s multi-channel customer service suite to enhance customer self-service

March 24, 2003 United Kingdom
John Deere Deploys RightNow’s Multi-Channel Customer Service Suite to Enhance Customer Self-Service

March 17, 2003 United States
RightNow Locator 3.0 Connects Web Site Customers With Physical Store Locations, Increasing Sales

March 17, 2003 United Kingdom
RightNow Locator 3.0 Connects Web Site Customers With Physical Store Locations, Increasing Sales

March 16, 2003 United States
SSPA Announces RightNow Technologies As New SSPA Vendor Member

March 12, 2003 United States
RightNow Technologies’ Community Giving Program

March 12, 2003 United States
NTE Increases Sales Effectiveness With Salesnet

March 11, 2003 United States
ACCO Brands Enhances Customer Service with RightNow

March 5, 2003 United States
Salesnet Offers Ability To Integrate Award-Winning SFA With Qualté's Customer Service Application

March 3, 2003 United States
Meyer Corporation U.S. selects RightNow eService

March 3, 2003 United Kingdom
Meyer Corporation U.S. selects RightNow eService

February 2003

February 27, 2003 United States
Quill Increases Revenue With Salesnet

February 26, 2003 United States
Homedirect USA Leaves Salesforce.com And Moves To Salesnet

February 24, 2003 United States
CARFAX Slashes Customer Support Email Workload by 50 Percent with RightNow EService Center

February 20, 2003 Australia
E-mail solutions company uses RightNow to deliver superior customer support with low operations overhead

February 19, 2003 United Kingdom
Extensive New Report on eBusiness Predicts Significant ROI from Improving the End-to-End User Experience

February 18, 2003 United States
E-mail Solutions Company Uses RightNow to Deliver Superior Customer Support with Low Operations Overhead

February 11, 2003 Australia
RightNow enables church management software company to handle peak seasonal support loads easily

February 10, 2003 United States
RightNow Enables Church Management Software Company to Easily Handle Peak Seasonal Support Loads

February 3, 2003 Australia
RightNow users unfazed by huge peaks in holiday customer service volume

January 2003

January 30, 2003 Australia
RightNow announces 16th consecutive quarter of revenue growth: revenues increase 28 percent over 2001; hiring up 10 percent in fourth quarter

January 29, 2003 United Kingdom
RightNow Helps Easyspace Make it Even Easier for Customers

January 29, 2003 United States
Verifications Inc. Increases Revenues By 60% With Salesnet

January 28, 2003 United States
RightNow Users Unfazed by Huge Peaks in Holiday Customer Service Volume

January 27, 2003 United States
RightNow Announces 16th Consecutive Quarter of Revenue Growth: Revenues Increase 28 Percent Over 2001; Hiring Up 10 Percent in Fourth Quarter

January 27, 2003 United Kingdom
RightNow Announces 16th Consecutive Quarter of Revenue Growth: Revenues Increase 28 Percent Over 2001; Hiring Up 10 Percent in Fourth Quarter

January 21, 2003 United States
Top Medical Publisher Slashes Phone and Email Response Times With RightNow eService Center

January 20, 2003 Australia
Top medical publisher slashes phone and email response times with RightNow eService centre

January 16, 2003 United Kingdom
Top Belgian ISP Reaps Immediate Business Benefits from Integration of RightNow eService Centre and Cisco ICM

January 14, 2003 United States
Allied Telesyn Slashes Call Center Volume 60 Percent After Deployment of Hosted RightNow eService Center

January 13, 2003 United States
RightNow Locator 2.0 Repeats as Customer Inter@ction Solutions Product of the Year

January 13, 2003 United States
Salesnet Releases Industry-Leading Reporting Functionality

January 6, 2003 United States
RightNow Technologies Names Former PeopleSoft Exec To Expand and Broaden Professional Services

December 2002

December 19, 2002 Australia
RightNow eService centre makes real-time web chat powerful, integrated and a manageable customer channel

December 18, 2002 Australia
Dolby Laboratories eliminates customer service static with RightNow

December 17, 2002 New Zealand
Datamail signs deal to resell RightNow web self-service solutions in NZ

December 17, 2002 United States
Dolby Laboratories Eliminates Customer Service Static with RightNow

December 17, 2002 Australia
Datamail signs deal to resell RightNow web self-service solutions in NZ

December 17, 2002 United States
Netex Services Abandons Salesforce.com And Signs Up With Salesnet

December 16, 2002 United States
RightNow eService Center Makes Real-Time Web Chat a Powerful, Integrated & Manageable Customer Channel

December 16, 2002 United Kingdom
RightNow eService Centre Makes Real-Time Web Chat a Powerful, Integrated & Manageable Customer Channel

December 16, 2002 United States
Former Sun Microsystems Executive Joins Salesnet

December 13, 2002 Australia
RightNow appoints Debra Cooper as national account manager

December 9, 2002 Australia
Rex's customer service satisfaction levels soar with RightNow

November 2002

November 27, 2002 United Kingdom
Nottinghamshire County Council Set to Improve ‘Citizen Service’ with RightNow eService Centre

November 19, 2002 United States
Deploy Solutions Implements Salesnet

November 12, 2002 Australia
RightNow enables Siebel users to improve customer service, cut costs with seamless integration of eService solution

November 12, 2002 United States
Charter Uses Salesnet For Award-Winning Customer Retention Program

November 11, 2002 United States
RightNow Enables Siebel Users to Improve Customer Service, Cut Costs with Seamless Integration of eService Solution

November 11, 2002 United Kingdom
RightNow enables Siebel Users to Improve Customer Service, Cut Costs with Seamless Integration of eService Solution

November 11, 2002 United States
Salesnet Extended Receives 4-Star Rating From PC Magazine

November 4, 2002 United States
U.S. Division Of Software AG Selects Salesnet

October 2002

October 30, 2002 Australia
RightNow Technologies receives innovation award from American Association of Artificial Intelligence

October 28, 2002 United Kingdom
Nature Publishing Group Cuts Customer Phone and Email Enquiries 70% with RightNow eService Centre

October 21, 2002 United States
RightNow Technologies Receives Innovation Award from American Association of Artificial Intelligence

October 21, 2002 United Kingdom
RightNow Technologies Receives Innovation Award from American Association of Artificial Intelligence

October 14, 2002 United States
RightNow Records 15th Straight Quarter of Revenue Growth, Maintains Cash-Flow-Positive Status in Third Quarter

October 14, 2002 United Kingdom
RightNow Records 15th Straight Quarter of Revenue Growth, Maintains Cash-Flow-Positive Status in Third Quarter

October 8, 2002 United States
Planar Deploys RightNow eService Center to Improve Customer Service and Build Enterprise Technical Knowledge Base

October 8, 2002 United Kingdom
Planar deploys RightNow eService Centre to improve customer service and build enterprise technical knowledge base

October 8, 2002 Australia
A sound decision: Pioneer picks RightNow for eService solutions

September 2002

September 30, 2002 United States
A Sound Decision: Pioneer Picks RightNow for eService Solutions

September 23, 2002 United States
RightNow eService Center Gains Rehabilitation Act Section 508 Certification

September 23, 2002 Australia
RightNow Technologies receives patent for time-based relevancy ranking of customer service knowledge items

September 23, 2002 Australia
RightNow eService Centre gains Rehabilitation Act Section 508 Certification

September 17, 2002 United States
RightNow Technologies Receives Patent for Time-Based Relevancy Ranking of Customer Service Knowledge Items

September 17, 2002 United Kingdom
RightNow Technologies Receives Patent for Time-Based Relevancy Ranking of Customer Service Knowledge Items

September 16, 2002 United Kingdom
A Sound Decision: Pioneer Picks RightNow for eService Solutions

September 9, 2002 United Kingdom
Experian Enhances Customer Support With New Internet Knowledge Base System and Survey Tool

September 3, 2002 United States
Salesnet Releases Web Services API Using Microsoft .Net Framework

August 2002

August 27, 2002 Australia
RightNow puts Electronic Arts ahead of the game

August 26, 2002 United States
RightNow Puts Electronic Arts Ahead of the Game

August 20, 2002 United Kingdom
RightNow Puts Electronic Arts Ahead of the Game

August 19, 2002 United States
CRMGuru and RightNow Partner to Provide World's Leading CRM Knowledge Base

August 14, 2002 United Kingdom
Techno-Treasure Hunt Winner Scoops Top Prize from RightNow Technologies

August 12, 2002 United States
Multiple Awards Validate Technical Superiority, Market Success of RightNow Technologies’ Industry-Leading eService Solutions

August 5, 2002 United Kingdom
RightNow Technologies Debuts Unmatched eService Best Practices ProServices Platform

August 2, 2002 United States
CustomerCentric Systems And Salesnet Form Partnership

July 2002

July 30, 2002 United States
Salesnet Adds Seasoned Technology Executive To Board Of Directors

July 29, 2002 United States
American Medical Security Selects RightNow eService Center to Enable Online Customer Service Strategy

July 22, 2002 United States
RightNow Technologies Debuts Unmatched eService Best Practices ProServices Platform

July 16, 2002 Australia
RightNow achieves cash flow positive status, increases quarterly revenues 24 per cent

July 15, 2002 United States
RightNow Achieves Cash Flow Positive Status, Increases Quarterly Revenues Twenty-Four Percent

July 15, 2002 United Kingdom
RightNow achieves cash flow positive status, increases quarterly revenues twenty-four percent

July 8, 2002 United States
Lindows.com Delivers Superior 24/7 Customer Service with RightNow

July 8, 2002 United Kingdom
Lindows.com Delivers Superior 24/7 Customer Service With RightNow

July 3, 2002 Australia
Reader’s Digest chooses RightNow eService Centre as platform for delivering superior customer service over the Internet

July 1, 2002 Australia
RightNow makes the grade with Australian Universities

June 2002

June 25, 2002 United States
Reader’s Digest Chooses RightNow eService Center as Platform for Delivering Superior Customer Service over the Internet

June 25, 2002 United Kingdom
Reader’s Digest Chooses RightNow eService Centre as Platform for delivering superior customer service over the Internet

June 25, 2002 United States
Sovereign Bank Deploys Salesnet Enterprise-Wide To Manage Commercial Lending Operations

June 24, 2002 Australia
Web security services leader McAfee.com taps RightNow eService Centre to optimise online customer service

June 24, 2002 United States
Salesnet Announces New Best-Of-Breed Application That Extends Core Sales-Force-Automation Functionality

June 24, 2002 United States
Salesnet Announces Web Services API That Leverages The Microsoft .Net Framework

June 24, 2002 United States
Salesnet Announces Completely Customizable Offline Application For Mobile Sales Professionals

June 17, 2002 United States
Web Security Services Leader McAfee.com Taps RightNow eService Center to Optimize Online Customer Service

June 17, 2002 United Kingdom
Web Security Services Leader McAfee.com Taps RightNow eService Centre To Optimise Online Customer Service

June 17, 2002 Australia
RightNow helps ANYwebcam.com maintain relationships with half a million online video members

June 13, 2002 Australia
Adaptec grows RightNow tools to add Japanese and track performance

June 10, 2002 United States
Adaptec Grows RightNow ToolsS to Add Japanese and Track Performance

June 10, 2002 United Kingdom
Adaptec Grows RightNow Tools To Add Japanese And Track Performance

June 6, 2002 Australia
RightNow eService Centre attractive to Australian telcos

May 2002

May 30, 2002 Australia
UPSIDE names RightNow Technologies to magazine’s seventh annual list of “Hot 100” private companies

May 30, 2002 Australia
RightNow lightens the customer service load for Targus

May 28, 2002 United States
UPSIDE Names RightNow Technologies to Magazine’s Seventh Annual List of “Hot 100” Private Companies

May 28, 2002 United Kingdom
UPSIDE Names RightNow Technologies to Magazine’s Seventh Annual List of “Hot 100” Private Companies

May 21, 2002 United States
Crystallize Selects Salesnet To Enhance Sales Process

May 20, 2002 United States
Targus Relies on RightNow to Improve Quality of Global Customer Support, Reduce Costs, Boost Agent Productivity

May 20, 2002 United Kingdom
Targus Relies on RightNow to Improve Quality of Global Customer Support, Reduce Costs, Boost Agent Productivity

May 13, 2002 United States
RightNow Locator Turns Online Browsers into Bricks-and-Mortar Buyers by Guiding Consumers to Real-World Locations

May 13, 2002 United Kingdom
RightNow Locator Turns Online Browsers into Bricks-and-Mortar Buyers

May 7, 2002 United States
Salesnet And Infogrow Team Up To Empower Their Customers To Sell More

May 6, 2002 United States
SNT Partners with RightNow to Bring Award-Winning Hosted eService Solutions to European Market

April 2002

April 30, 2002 United States
RightNow Increases Quarterly Revenues Thirty Percent

April 30, 2002 United Kingdom
RightNow Increases Quarterly Revenues Thirty Percent

April 30, 2002 United States
Combined Offerings From Salesnet & Brainshark Improve Communication At Every Stage Of The Sales Process

April 23, 2002 United Kingdom
Siemens and RightNow Celebrate at the CRM Industry Awards 2002

April 11, 2002 United Kingdom
Corega International supports global launch using RightNow eService Centre

April 11, 2002 United Kingdom
Skechers implements hosted customer eService Centre

April 10, 2002 United States
Corega International Selects RightNow eService Center as Strategic Customer Service Platform for Global Launch of Computer Network Hardware Retail Brand

April 9, 2002 Australia
Air New Zealand reports significant reduction in call centre enquiries since implementation of RightNow Web eService Centre<br>

April 8, 2002 United States
Financial Profiles Selects RightNow eService Center to Improve Customer Satisfaction While Streamlining Support Operations

April 2, 2002 United States
RightNow Technologies’ Award-Winning Hosted eService Solution Helps Skechers Bring E-Commerce Services In-House

March 2002

March 13, 2002 Australia
RightNow appoints Sean Sim as enterprise account manager to boost Australian team

March 7, 2002 United States
Salesnet Showcases Customer Relationship Management Software For Blackberry Users With RIM At Comdex Chicago.

March 4, 2002 United States
RightNow Technologies Receives Customer Inter@ction Solutions? MVP Award for Superb Customer Service

February 2002

February 25, 2002 United States
RightNow Winning Streak Continues with Call Center Product of the Year and eWeek eXcellence Award Nomination

February 14, 2002 United Kingdom
RightNow Plays the Perfect Host

February 14, 2002 United Kingdom
Rotherham Connects to the Future with RightNow

February 12, 2002 United States
Salesnet Raises An Additional $7.8 Million In Funding

February 11, 2002 United States
RightNow’s Groundbreaking Self-Service Hosting Management System Gives ASP Users Point-and-Click Control of Software Upgrades

February 11, 2002 United States
Pan-American Life Streamlines Forecasting And Reporting Through Salesnet

February 5, 2002 Australia
RightNow Technologies reports continued growth in 4Q01

February 4, 2002 United States
Salesnet And Research In Motion Team Up To Provide Access To Critical Sales Data Anytime, Anywhere

January 2002

January 30, 2002 United States
Clicklogistics Deploys Salesnet Across Entire Field Sales Team

January 28, 2002 United States
RightNow Technologies' Continued Growth in 4Q01 Fueled by Rapid Time-to-Benefit, Quantifiable ROI

January 28, 2002 United Kingdom
RightNow Technolgies' continued growth in Q4 2001 fueled by rapid time-to-benefit, quantifiable ROI

January 28, 2002 United States
Salesnet Launches Revolutionary Activity Reporting Capabilities

January 16, 2002 United Kingdom
RightNow on the road

January 15, 2002 United States
Salesnet Recognized By Aberdeen Group For Providing Enterprises With Quantifiable Benefits And Positive ROI

January 14, 2002 United States
RightNow Locator Receives Product of the Year Award from Customer Inter@ction Solutions Magazine

January 14, 2002 United Kingdom
William Hill takes the gamble out of internet customer service

December 2001

December 10, 2001 United Kingdom
RightNow Technologies Recruits Sean Forbes for VP of Marketing and Business Development

December 10, 2001 United States
RightNow Technologies Recruits Sean Forbes for VP of Marketing and Business Development

December 4, 2001 United States
Salesnet's Annual Revenues Surge 8,000 Percent

December 1, 2001 United Kingdom
RightNow wins Marketing Magazine's Connections 2001 Award

November 2001

November 27, 2001 United States
Salesnet Introduces Fully Customizable, Integrated External Data Capture Functionality

November 15, 2001 United Kingdom
British Airways Aims to Improve Customer Service with RightNow

November 15, 2001 United States
Salesnet Featured In Aberdeen Report As A Company Leading Crm Market Trends

November 9, 2001 Australia
Ansett’s customers help themselves online with RightNow Technologies

October 2001

October 31, 2001 United Kingdom
RightNow achieves eleventh consecutive quarter of revenue growth

October 29, 2001 United States
RightNow Achieves Eleventh Consecutive Quarter of Revenue Growth

October 29, 2001 Australia
RightNow Achieves Eleventh Consecutive Quarter of Revenue Growth

October 25, 2001 Germany
RightNow Web eService Center 5.0 - Rundum-Pakte für professionellen Kundenservice im Internet

October 20, 2001 Australia
British Airways aims to improve customer service with RightNow

October 17, 2001 United States
Salesnet Unveils Communications Functionality That Integrates With Microsoft Word

October 16, 2001 Australia
RightNow’s Internet customer service software recognises online customer emotions

October 3, 2001 United States
<font color=#e0003e>NOTE: US Markets Only</font>RightNow Technologies Offers Free, Full-Function 30-Day Pilot for RightNow Web eService Center 5.0

October 1, 2001 United States
Centergistic Teams with RightNow Technologies to Provide Up to the Minute Performance Statistics to Increase Contact Center Productivity

October 1, 2001 United States
Netcom Solutions International Reports Increased Efficiency Since Deploying Salesnet

September 2001

September 28, 2001 Germany
Firmen erkennen noch nicht Nutzen von E-Service

September 24, 2001 United States
RightNow Technologies Extends Leadership in Internet Customer Service with RightNow Web eService Center 5.0

September 24, 2001 United Kingdom
RightNow Technologies Extends Leadership in Internet Customer Service with RightNow Web eService Centre 5.0

September 23, 2001 Australia
RightNow Technologies aid New York Cities relief and response efforts

September 18, 2001 United States
RightNow Offers Free, 48-Hour Deployment of RightNow Web eService Center to Organizations Involved in Relief and Response Efforts

September 18, 2001 United Kingdom
RightNow Offers Free, 48-Hour Deployment of RightNow Web eService Centre to Organisations Involved in Relief and Response Efforts

August 2001

August 31, 2001 United Kingdom
RightNow hosts first European User Conference

August 24, 2001 United Kingdom
Crane Enhances Reseller Support with New Internet Knowledge Base System

August 21, 2001 United Kingdom
Rotherham Connects RightNow

August 20, 2001 United States
RightNow Locator Lets 'Clicks-and-Mortar' Companies Steer Customers to the Right Place to Buy

August 14, 2001 United States
RightNow Technologies and MarketFirst Partnership Delivers Complete e-Marketing Solution

August 14, 2001 Australia
63 telecoms capitalise on Internet customer service solution from RightNow Technologies

August 13, 2001 United States
33 Government Agencies Select RightNow Web™ eService Center for Enhanced Service and Support

August 13, 2001 United Kingdom
RightNow Outbids the Rest at QXL

August 6, 2001 United Kingdom
63 Telecoms Capitalise On Internet Customer Service Solution From RightNow Technologies

August 6, 2001 United States
63 Telecoms Capitalize on Internet Customer Service Solution from RightNow Technologies

August 1, 2001 United States
2001 Users Choice Awards Recipients - Award Categories

August 1, 2001 United States
Salesnet's Industry-Leading Wireless Application Praised By PC Magazine

July 2001

July 30, 2001 United States
RightNow Technologies Defies Tech Sector “Gravity” and Continues to Grow Revenue in Q2 2001

July 12, 2001 United States
Salesnet Signs J.J. Keller & Associates And Prestige Care, Inc.

July 6, 2001 United Kingdom
A big scoop...

June 2001

June 28, 2001 Australia
RightNow Technologies expands Asia Pacific presence with Japanese distribution agreement

June 26, 2001 United Kingdom
RightNow Ranked Number Two in Revenue Growth by 2001 Soft Letter 100 Report

June 26, 2001 United Kingdom
RightNow To The Rescue

June 25, 2001 United States
RightNow Technologies Expands Pacific Rim Market Presence with Japanese Distribution Agreement

June 21, 2001 Australia
RightNow boosts Australian team one month after launching Asia Pacific operations in Sydney

June 19, 2001 United States
Salesnet & SalesThink Partner To Deliver Sales Process Improvement Products & Services

June 11, 2001 United States
RightNow Ranked #2 in Revenue Growth by 2001 Soft·Letter 100 Report

June 11, 2001 Germany
RightNow Technologies erfolgreich als Application Service Provider (ASP)

June 11, 2001 Germany
RightNow Technologies bietet schnellen ROI

June 6, 2001 United States
Salesnet Partners With Salesreach

June 6, 2001 United States
ALFA Offers Members Salesnet's Services

June 5, 2001 Germany
Selbsthilfe-Konzepte und eService bei Websites sorgen für zufriedene Kunden

June 5, 2001 United States
Salesnet Unveils Industry-First Products and Services Focused On Sales Process Methodology

June 4, 2001 United States
Self-service Research by Doculabs estimates firms saving more than $100 Million Quarterly

May 2001

May 28, 2001 United States
RightNow Rescues Stranded Kana Hosting Customers with Complete Online Customer Service Solution

May 25, 2001 Germany
eService: Auch der Mittelstand ist gefordert

May 22, 2001 United Kingdom
86.9 Percent of Customers Find Their Own Answers

May 15, 2001 Australia
RightNow launches in Australia, helping online customers help themselves

May 11, 2001 United Kingdom
Customers Picking Winners In eCRM Shakeout

May 3, 2001 United States
Customers Picking Winners in eCRM Shakeout

April 2001

April 19, 2001 United States
Salesnet, the Leader in Sales Process Management, Steps Forward to Provide Refuge to Abandoned Sales.com Customers

April 17, 2001 United States
EA.COM Selects RightNow Web for Internet Customer Service

April 9, 2001 United States
Salesnet Partners With ZStreet

March 2001

March 30, 2001 Germany
RightNow Technologies setzt auf die Regeln der Old Economy:

March 29, 2001 Germany
Start-Up ohne Börsengang erfolgreich

March 15, 2001 Germany
RightNow Web 4.0 jetzt in deutscher Sprache erhältlich:

March 15, 2001 Germany
Man spricht deutsch

February 2001

February 28, 2001 United States
Salesnet Reels In Over $6M In Funding

February 15, 2001 United States
RightNow Technologies Earns Two Call Center Magazine Awards

February 15, 2001 United Kingdom
RightNow Shows It's Here to Stay as it Passes 1,000 Customer Mark

February 12, 2001 United States
RightNow and Beyond.com Team Up to Deliver Industry Leading Customer Service to the Federal Government

February 12, 2001 United States
RightNow Web Selected by More Than 25 Medical Products and Services Organizations

February 12, 2001 United States
Salesnet Named As The Industry's "Best Subscription SFA Solution"

February 6, 2001 United States
Salesnet's Patent-Pending Process Builder Upgraded

February 5, 2001 United States
Staples.com Selects Salesnet As Business Service Provider

January 2001

January 29, 2001 United Kingdom
Five Top Sporting Goods Manufacturers Select RightNow Web as Their Online Customer Service Solution

January 26, 2001 Germany
RightNow Technologies startet erfolgreich ins neue Jahr:

January 26, 2001 United States
RightNow Technologies Surpasses 1,000 Customers

January 25, 2001 United States
Salesnet Adds Leading Sales Consultant

January 24, 2001 United States
RightNow Technologies Completes $15 Million Second Round of Funding From Summit Accelerator Fund, Greylock, Credit Suisse First Boston and Others

January 19, 2001 United States
RightNow Web Earns Product of the Year Award from Customer Inter@ction Solutions

January 16, 2001 United States
20 Government Agencies Select RightNow Web™ for Enhanced Online Service and Support

January 16, 2001 United States
Thirteen Top Sporting Goods Manufacturers Select RightNow Web™ as Their Online Customer Service Solution

January 16, 2001 United States
Salesnet Partners With eCoast Sales Solutions

December 2000

December 18, 2000 United States
Salesnet Develops International Partnerships

December 11, 2000 United States
More than 40 Educational Institutions Turn to RightNow Web™ for Online Customer Service

December 5, 2000 United States
Salesnet Goes Wireless

December 4, 2000 United States
mynetsales.com Changes Name to Salesnet

November 2000

November 22, 2000 United Kingdom
RightNow Frees Pitman Training from Routine and Repetition

November 16, 2000 United States
mynetsales.com Brings Sales Management Solution To Printing Industries of New England (PINE)

November 15, 2000 United Kingdom
Aon Chooses RightNow for Online Support

November 14, 2000 United States
RightNow Technologies Raises the Bar in Web Customer Service with Introduction of RightNow Web™ 4.0

November 14, 2000 United States
mynetsales.com Partners With The Castle Group International

November 6, 2000 United States
Schwinn/GT Rides to New Heights in Customer Service Success with RightNow Web™

November 1, 2000 United Kingdom
Virgin Travel Selects RightNow Web™ as Its Online Customer Service System

October 2000

October 31, 2000 United States
Twenty-four Financial Companies Choose RightNow Web™ for Online Customer Support

October 31, 2000 United States
mynetsales.com CEO To Appear On World Business Review

October 23, 2000 United States
mynetsales.com Selected as Partner by PSINet

October 2, 2000 United States
Social Security Administration Deploys Online Customer Support System from RightNow® Technologies

September 2000

September 26, 2000 United States
PurchasingNet Powers Award-Winning Online Customer Service System with

September 25, 2000 United States
Virgin Travel to be Powered by RightNow Web™ Customer Service Suite

September 25, 2000 United States
mynetsales.com Forms Alliance With VerticalNet

September 21, 2000 United States
Qubit Technology Deploys RightNow Web™ to Ensure Fast and Accurate Response

September 11, 2000 United States
The Power Is In The Process

August 2000

August 30, 2000 United States
RightNow Technologies Acquires 381 New Customers in the Last Six Months

August 28, 2000 United States
zapdata.com and mynetsales.com Enter Strategic Partnership

August 23, 2000 United States
Virtual Internet to be Powered by RightNow Web™ Customer Service Suite

August 23, 2000 United States
mynetsales.com Selects MarketSoft to Enhance Web-Based Sales Management Solutions

August 22, 2000 United States
Five Major Airlines Streamline Customer Service With RightNow Web™

August 18, 2000 United States
Greg Gianforte Outlines the Future of Internet Customer Service at Expedition 2000

August 18, 2000 United States
mynetsales.com Augments Board of Advisors

August 7, 2000 United States
RightNow Technologies Announces RightNow Metrics™ 2.0

August 7, 2000 United States
RightNow Technologies Expands Executive Management Team With Three Senior Level Appointments

August 4, 2000 United States
RightNow Technologies Launches Alliance Partner Program

July 2000

July 31, 2000 United States
mynetsales.com Unveils First Advertising Campaign

July 24, 2000 United States
RightNow Technologies Signs 381 New Customers in Six Months

July 24, 2000 United States
mynetsales.com Selected by Entrepreneur.com to Provide Online Sales Management Solutions to Small Businesses Worldwide

July 20, 2000 United States
RightNow Technologies to Hold Summer 2000 User Conference August 16-19 In Big

July 12, 2000 United States
Polaroid Deploys Web-Based Customer Support System From RightNow®

July 12, 2000 United States
RightNow to Webcast Web Customer Service Seminars

July 10, 2000 United States
mynetsales.com Partners with BusinessThinkers

June 2000

June 26, 2000 United States
RightNow Technologies Earns Prestigious CRM Excellence Award From Technology

June 17, 2000 United States
RightNow Technologies Opens International Sales Office in UK

June 16, 2000 United States
The Answer Center:

June 14, 2000 United States
RightNow Technologies Announces RightNow Web™ 3.2

June 13, 2000 United States
USF Streamlines Information Delivery with RightNow Web™

May 2000

May 30, 2000 United States
Barry Cottle, COO of Palm(TM), Inc., Joins mynetsales.com Board of Directors

May 23, 2000 United States
mynetsales.com Garners Two Strategic Board Additions

May 22, 2000 United States
RightNow Web Powers Customer Support for eTour.com

May 17, 2000 United States
RightNow Web 3.1 Earns 5-star Review from Internet.com

May 2, 2000 United States
mynetsales.com Secures $5 Million to Expand Online B2B Sales Force Automation and Customer Relationship Management Service

April 2000

April 10, 2000 United States
HotSamba Signs Partnership Agreement with RightNow® Technologies

April 10, 2000 United States
RightNow Technologies Adds Eight Cities to Nationwide Web Customer Service Seminar Series

April 5, 2000 United States
RightNow Web Powers Web Customer Service For MCY.COM, Internet's Leading Concert Webcaster

March 2000

March 13, 2000 United States
Cisco Executive Invests in myNetsales.com and Joins Board of Directors

March 7, 2000 United States
mynetsales.com Named inc.com Solutions Provider

February 2000

February 29, 2000 United States
mynetsales.com Appoints Michael J. Doyle as CEO

February 22, 2000 United States
RightNow Web 3.1 Earns Prestigious PC Week Labs Analyst's Choice Award

February 7, 2000 United States
Quantum to Deploy Web-Based Customer Support System from RightNow® Technologies

February 7, 2000 United States
RightNow Technologies Surpasses 500 Customer Milestone

February 1, 2000 United States
RightNow Technologies Announces RightNow Web™ 3.1; Industry's First Fully Integrated Web Customer Service Suite

January 2000

January 19, 2000 United States
Greg Gianforte of RightNow Technologies Named to Realmarket Research's CRM Board of Advocates

January 5, 2000 United States
RightNow Technologies Announces Nationwide Web Customer Service Seminar Series:

January 3, 2000 United States
RightNow Technologies Secures $16.2 Million in First Round Venture Funding from Greylock, Summit Accelerator Fund and Existing Shareholders:

January 1, 2000 United States
mynetsales.com Appoints Two Notable Advisory Board Members

December 1999

December 20, 1999 United States
RightNow Technologies Signs New Reseller Agreements in Australia, Mexico, New Zealand, South Africa and Ireland

December 13, 1999 United States
RightNow Technologies Surpasses 400 Customer Milestone:

December 13, 1999 United States
RightNow Technologies Enters E-Mail Management Market with Industry's First Product to Leverage Self-Help Knowledge base:

December 6, 1999 United States
RightNow Technologies to Hold User Conference January 13-16 in Bozeman, Montana

November 1999

November 22, 1999 United States
RightNow Technologies Strengthens Executive Management Team; Names VP Marketing, CFO and Director of Business Development:

November 22, 1999 United States
RightNow Web 3.0 Receives Editors' Choice Award from Call Center Solutions Magazine:

October 1999

October 11, 1999 United States
Specialized Bicycles Deploys RightNow Web™ Customer Service Knowledge base on Its World 'ride' Web Site

October 10, 1999 United States
Software Company Recruits Employees

October 10, 1999 United States
High-Tech Jobs Available at Bozeman Company

October 6, 1999 United States
Jeff Honeycomb Joins RightNow Technologies as President and COO:

September 1999

September 8, 1999 United States
RightNow Technologies Announces RightNow Web™ 3.0; Unveils Strategy To Create Industry's Most Comprehensive Internet Customer Care Solution

July 1999

July 20, 1999 United States
RightNow Technologies Announces International Distributor Program

June 1999

June 14, 1999 United States
Mindspring Deploys RightNow Web™ Customer Support Knowledge base:

June 1, 1999 United States
RightNow® Technologies Announces RightNow Web™ 2.5; Best-Selling Web-Based Customer Service Solution Adds Over 50 Enhancements:

March 1999

March 15, 1999 United States
RightNow Technologies First to Deliver Easy to Use Web Based Customer Self Help Solution

December 1998

December 14, 1998 United States
RightNow Technologies Introduces RightNow Web™ 2.1; Helps Companies Publish Customer Support Knowledge base Bases on the Web:

October 1998

October 5, 1998 United States
RightNow Technologies Introduces RightNow Web™ 2.0; Internet's First Self-Service Knowledge base of Frequently Asked Questions:

September 1998

September 28, 1998 United States
RightNow Technologies to Demonstrate Innovative Web-Based Customer Support Solution During Intel Breakfast Presentation at ISPCon in San Jose:

March 1998

March 23, 1998 United States
New E-Mail Response Software Organizes Customer E-Mail Inquiries

February 1998

February 9, 1998 United States
RightNow Technologies Delivers Webmaster Toolkit for Customer Support

November 1997

November 10, 1997 United States
RightNow Technologies Delivers Turnkey Web-Based Customer Support Solution

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