Industry Awards
The Colorado Department of Revenue (Colorado DOR) has won Nucleus Research’s 2008 Technology ROI Award for realizing a return of 8,732 percent on its investment in RightNow’s on demand customer relationship management (CRM) solution. The award honors companies whose deployment of IT solutions has produced a positive, bottom-line financial ROI. RightNow customers that have previously won the award are Nikon (3,431 percent ROI), Audiovox (1,989 percent ROI), Remington Arms (1,989 percent ROI), and nanoCom (978 percent ROI). (June 27, 2008 - Awarded)
RightNow was selected as a recipient of the 2008 Top 15 CRM Software Awards by ISM. "The winners of the 2008 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility," said Barton Goldenberg, president, ISM. (May 6, 2008 - Awarded)
For the 5th year in a row, RightNow has won the 2008 CRM Magazine Service award for Web Self-Service! RightNow received the award based on their high customer satisfaction score. Zachary McGeary, analyst at Jupiter Research commented, “These guys are dreamers. They think big. They have a huge, really bright, brilliant development team. They’ve exceeded anyone’s expectations –and we expect them to continue to do that.” (April 23, 2008 - Awarded)
CRM Magazine awarded RightNow Technologies customer iRobot the 2008 Service Elite award for its use of the RightNow CRM solution, which has improved customer satisfaction, contact center operations, and marketing efforts. "We strive to provide customers with the information that will allow them to serve themselves," Maryellen Abreu, director of global technical support at iRobot, said. "The RightNow solution allows us to keep customers happy while minimizing cost – savings that we can pass along to our customers." (April 23, 2008 - Awarded)
RightNow just won the 2008 CRM Magazine Service awards for Web Interaction Management. RightNow won this new category, with top scores in company direction and customer satisfaction. Esteban Kolsky, former Gartner analyst, said that as a hosted solution, RightNow is “well positioned due to the Web 2.0/services-oriented architecture story.” (April 23, 2008 - Awarded)
The editors of INTERNET TELEPHONY chose RightNow Voice as a 2007 Product of the Year Award recipient because the solution demonstrates the vision, leadership and attention to detail that are the hallmarks of the prestigious award. "The Product of the Year Awards exemplify the best this industry has to offer. With nearly 500 applications this year, the judging process was difficult but the selected winners have demonstrated a commitment to quality and the continued development of the IP telephony industry. These winners deserve this distinction, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of VoIP and IP telephony,” stated TMC Editorial Director, Greg Galitzine. (February 1, 2008 - Awarded)
RightNow was selected by a panel of industry experts from Forrester Research, Inc., Yankee Group, and Service and Support Professionals Association (SSPA), as the SearchCRM.com 2007 Product of the Year award recipient for its enterprise-class on demand customer relationship management (CRM) solution. RightNow was labeled a "pioneer in the SaaS CRM space" and was selected in the Enterprise Suite category because of its "strength in multi-channel integration and strong customer knowledge base technologies that support customized customer experiences." (January 28, 2008 - Awarded)
RightNow Technologies has won a 2007 Product of The Year Award for RightNow 8.2 from Customer Interaction Solutions magazine. "Representing the best in the industry, companies earning the Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. Winners are deserving of this great honor, and I look forward to seeing more ground-breaking solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions. (December 1, 2007 - Awarded)
The Deloitte Technology Fast 500 recognizes RightNow Technologies as one of North America’s fast-growing technology companies in terms of percentage revenue growth over five years. RightNow has shown a remarkable ability to maintain spectacular growth, not just during the heady times of the technology boom, but also through this now increasingly competitive landscape. (October 23, 2007 - Awarded)
RightNow was listed number 181 on Software Magazine's 2007 Software 500. With 27% growth the company is tuned to enhancing the customer experience across the sales, support and marketing units of its client companies, now numbering 1,800. (October 1, 2007 - Awarded)
RightNow has been named a Fall 2007 "Recognized Innovator" by the Service & Support Professionals Association (SSPA). RightNow, honored for Innovation in Globalization, can localize CRM implementations in 21 languages and dialects. RightNow's on demand solution for customer service, sales, marketing and feedback, earned the award because it enables companies to successfully support global customers, regardless of location, time zone, or language. (October 1, 2007 - Awarded)
RightNow client, Electronic Arts (EA) received the Gartner CRM Excellence Award. The Gartner CRM Excellence Award recognizes companies that deliver a dramatically improved customer experience, while powering growth in revenue and customer base. Using RightNow, EA's customer service organization has been able to support the company's continued growth and global market dominance – while reducing support costs. In fact, over the past two years EA has successfully handled both a 60 percent increase in incident volume and a 20 percent budget cut-while still delivering the first-class support that the company is known for. (September 21, 2007 - Awarded)
Gartner CRM Excellence Award
RightNow client, Shaklee Corporation, was selected as one of only three finalists for the Gartner North American 2007 CRM Excellence Award. With RightNow, Shaklee has been able to make it easy for its more than 750,000 members and distributors to get the information they need from the company website; manage email and phone communications with its contact center and continually improve responsiveness across all communication channels. In addition, the company has maintained full visibility of the types of questions that are coming into the company via phone, email and the web-so they can take appropriate action. Using RightNow Shaklee has also been able to improve its outbound communications and measure campaign effectiveness. (September 21, 2007 - Finalist)
Midmarket Suite CRM Leader: RightNow Technologies has maintained its status as a stout competitor in the midmarket CRM competitive landscape, earning a spot as a category leader for the third consecutive year. The company released RightNow 8.1, which features support for 21 languages and dialects, just three months after making RightNow 8 generally available, and unveiled vertical-specific editions of its suite for higher education, government, retail, and telecom companies. (September 1, 2007 - Finalist)
By virtue of its purchase of Salesnet in May 2006, coupled with its own efforts to develop SFA, RightNow Technologies emerged as a force to be reckoned with in last year's ratings..."RightNow [makes] it easy for firms to start with a quicker-to-deploy [software-as-a-service] option, expand incrementally into new functional modules or larger user populations, and migrate to on-premise if needs change," says Bill Band, principal analyst with Forrester Research. (September 1, 2007 - Finalist)
RightNow Voice(TM) has received Customer Inter@ction Solutions magazine's Speech Technology Excellence 2007 award. “Winners of this year’s Speech Technology Excellence Awards have demonstrated to the editors of Customer Interaction Solutions that their products are innovative and are exemplary in the speech technology industry. These products have proven superior capability and ultimately improved the bottom line for customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “The 2007 Speech Technology Excellence Award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions.” (July 11, 2007 - Awarded)
For the fourth year in a row, a RightNow customer was among the top companies that delivered the greatest ROI in the past year. The Technology ROI Awards program recognizes Nikon as a 2007 award recipient, whose deployment of RightNow achieved positive bottom-line financial and business results of a three-year return-on-investment (ROI) of 3,431 percent. (June 27, 2007 - Awarded)
RightNow is the winner of CRM Magazine's Service Leader Award in Web-Support Services for the third year in a row. With the release of RightNow 8 in 2006, RightNow improved its Web self-service offerings as part of its advanced suite of enterprise services. RightNow's strong history and broad customer base have helped the company remain at the head of the market in terms of revenue. (April 1, 2007 - Awarded)
RightNow CRM 8 was selected by ISM Inc., Customer Relationship Management (CRM) and eCustomer strategic advisors, for the Top 15 CRM Software Award for 2007. (March 21, 2007 - Awarded)
Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinement. RightNow has proven they are committed to quality and excellence while addressing real needs in the marketplace. (February 1, 2007 - Awarded)
SearchCRM judges gave Call Center POTY honors to Bozeman, Mont.-based RightNow Technologies for its RightNow Service and RightNow Voice applications. RightNow edged out the competition thanks to its knowledge-driven system, a combination of RightNow Service and RightNow Voice, its ease of use and its ability to deliver information "at the point of action." (January 16, 2007 - Awarded)
SearchCRM SFA Products of the Year
SearchCRM awarded RightNow Salesnet's 25th Anniversary Edition with the Enterprise SFA POTY award. RightNow Salesnet's 25th Anniversary Edition's highly customizable tools, ease of integration and performance earned it top honors in the SFA Enterprise category. (January 16, 2007 - Awarded)
Greg Gianforte has been chosen by Network World as one of the 50 most powerful people in networking. According to the publication, "When Gianforte predicts that, within the next decade, the bulk of all enterprise applications will be consumed based on an on-demand model, he speaks with the authority of someone who leads the premiere company for on-demand CRM services in large enterprises. Claiming a 90% annual retention rate among enterprise customers, Gianforte has the power of accountability." (December 22, 2006 - Awarded)
RightNow was listed on Software Magazine's 2006 Software 500. Listing is based on revenue, employee head count, growth areas, system integration services, and infrastructure support. RightNow grew 41 % to $87.1 million in software/services revenue. (October 1, 2006 - Awarded)
RightNow Technologies was named on the 2006 Technology Fast 500 list that shows the companies that rally behind innovation. They break down obstacles. And systematically defy the odds. Deloitte salutes their efforts with the Deloitte Technology Fast 500 program. (October 1, 2006 - Awarded)
The CRM Influential Leader awards spotlight the executive visionaries who have dominated CRM in 2006 and who have left an indelible mark on either their industry or their company this past year. Greg Gianforte, makes yet another appearance on the Influential Leaders list. Under Gianforte's watch RightNow has strengthened its capabilities and has kept on an unwavering growth track. (October 1, 2006 - Awarded)
CRM magazine's fifth annual Market Leader awards name one winner and four leaders. The overall award rating is based on a composite score of CRM revenues; year-over-year revenue growth; and analyst ratings for customer satisfaction, depth of functionality, and company direction. RightNow was chosen as a market leader due to the fact it provides flexible deployment and pricing options, as well as, its strong customer service and support capabilities. (October 1, 2006 - Awarded)
2006 Baseline/The Hackett Group ROI Awards
The 2006 Baseline ROI Leadership Award honors companies whose deployments of specific information systems achieve positive bottom-line financial and business results. For the fourth year in a row, a RightNow customer received the leadership award in the Customer Service category by demonstrating the greatest ROI over a three-year period. Nikon, which saw major benefits with a customer relationship management project that yielded a plump 3,203% return, is the 2006 winner. (September 1, 2006 - Awarded)
RightNow was listed by KM World as a trend-setting product in 2006. The products listed represent some of the very best thinking about, and development of, solutions for nearly every vertical industry and every organization, public or private. (September 1, 2006 - Awarded)
Federal Computer Week Pioneer Award
The Environmental Protection Agency (EPA) has been honored with Federal Computer Week's prestigious Government Solutions Center (GSC) Pioneer Award for its use of RightNow as their Enterprise Customer Service Solution. The implementation—which leverages RightNow's unique knowledge foundation, intelligent web self-service capabilities, and rules-based email management functionality-has enabled the agency to improve the citizen experience by creating exceptionally citizen-centric Program Office web sites that answer visitors' questions automatically 80 percent of the time and have reduced email volumes by more than 70 percent. (June 27, 2006 - Awarded)
RightNow Voice(TM) has received Customer Inter@ction Solutions magazine's Speech Technology Excellence 2006 award. The magazine's editors praised the solution's ability to integrate voice-based automation into core service, marketing and sales processes, as well as its usefulness in ensuring a "consistent message and overall customer experience" across all communication channels. They also cited RightNow's on demand delivery model, which removes barriers to voice/speech adoption. (June 1, 2006 - Awarded)
RightNow was spotlighted in Intelligent Enterprise's Eighth Annual 2006 Editors' Choice Awards. RightNow was chosen as one of the "Companies to Watch" for Enterprise Applications. "RightNow is just in time for rising on-demand enterprise CRM," David Stodder, editorial director and editor-in-chief of Intelligent Enterprise, said. The choices are the product of a year's worth of editorial research, reviews and conversations with the IE community of readers and contributing experts, boiled down into who and what will be important as we look ahead. (May 1, 2006 - Awarded)
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another. CRM magazine honors organizations that reaped the benefits of their contact center and customer service initiatives in 2005. RightNow customer ResortCom is this year's Service Elite winner for agent-facing universal desktop. (April 1, 2006 - Awarded)
RightNow Technologies, which was victorious in 2005's Web self-service category, recaptures its throne in our rebranded Web-support services category, with impressive revenue growth and company direction. Allen Bonde, industry analyst, applauds the company's business direction: "RightNow has had a great corporate strategy. They've been innovative and excelled in terms of execution." (April 1, 2006 - Awarded)
Call Center Magazine editors highlight Eighteen of the most creative, innovative and above all else, useful tools for making your call center the best it can be. RightNow CRM 7.5 was chosen as a product of the year due to its impressive marketing, service, and sales capabilities. (March 1, 2006 - Awarded)
RightNow Technologies has won ISM’s "Top 15" award for CRM software. RightNow CRM(TM) 7.5 was chosen for the award after intensive testing by the ISM Software Lab. It was evaluated against its competitors according to 217 selection criteria—including 110 business functions, 49 technical features, 36 implementation capabilities, 17 user support features, and five real-time criteria. (March 1, 2006 - Awarded)
RightNow Technologies was named one of the 100 companies to watch because it has helped create, enhance or define a market, and has a remarkable capacity for agile, customer-driven innovation. (March 1, 2006 - Awarded)
Each year, Customer Inter@ction Solutions(TM)magazine bestows its Product of the Year awards on companies that have demonstrated the crème de la crème of technological advancements and application refinements. These are a collection of products that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. RightNow CRM 7.5 (TM) was highlighted as one of the 2005 Products of the the Year by Customer Inter@ction Solutions Magazine. (February 1, 2006 - Awarded)
RightNow Marketing(TM) has won SearchCRM.com’s 2005 Product of the Year award in the "Marketing Automation for SMBs" category. In naming RightNow Marketing(TM) the “top dog” in its category, SearchCRM.com cited the solution’s innovative functionality and performance—as well as RightNow’s outstanding customer support. (January 17, 2006 - Awarded)
RightNow CRM™ 7.5 has been honored with Customer Inter@ction Solutions’ 2005 Product of the Year award. This is the sixth consecutive year that RightNow has won the magazine’s Product of the Year award. “Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements,” Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions, said. “RightNow has demonstrated to the editors of Customer Inter@ction Solutions that it has gone the extra mile to help improve both the customer experience and ROI for the companies that use its technology.” (January 3, 2006 - Awarded)
RightNow Technologies received Beagle Research Group’s 2006 CRM WizKids Award for a highly innovative and effective implementation of its on demand CRM solutions by interactive gaming leader NCsoft(R), which achieved substantial cost savings and enhanced customer satisfaction as a result. (January 1, 2006 - Awarded)
RightNow CEO and Founder, Greg Gianforte was named a “New Generation Leader” by the Enterprise Software Observer. Enterprise Software Observer has presented a list of 25 people, in the hopes of helping readers identify those executives who promise to have an impact on the industry. (January 1, 2006 - Awarded)
RightNow Voice has clearly demonstrated to the staff of TMC Labs that RightNow's product or service is truly innovative in the CRM or call/contact center industries. The TMC Labs Innovation Awards are based solely upon the uniqueness of the company’s offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that RightNow Voice is innovative. (October 1, 2005 - Awarded)
The 2005 CRM Leader Awards honor the individuals and companies that stand above the rest in customer relationship management as a result of their significant influence, innovation, or accomplishments. With its origins in the e-service sect RightNow Technologies may seem like an unlikely CRM suite player. But with its October 2004 release of RightNow CRM 7.0, it took serious strides to carve out its mark as a viable suite play for mid-market organizations. (September 21, 2005 - Nominated)
The CRM Influential Leader awards spotlight the executives in CRM who have left an indelible mark on either their industry or their company this past year.
Greg Gianforte’s efforts continue to pay off. While many CRM vendors are watching their revenues limp along, the on-demand provider experiences a consistent increase in its financial prosperity. (September 21, 2005 - Awarded)
The common thread running through the trend- setting products, including RightNow is the unique value, and potential value, they offer the organization, its workers and their various constituencies. (September 1, 2005 - Awarded)
For the third year in a row, a RightNow customer was among the top companies that delivered the greatest ROI in the past year. The Technology ROI Awards program recognizes Audiovox as a 2005 award recipient, whose deployment of RightNow achieved positive bottom-line financial and business results. (July 28, 2005 - Awarded)
Customer Interaction Solutions magazine introduced the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. RightNow has consistently demonstrated that its solutions deliver substantial business value by facilitating the implementation of CRM best practices. (July 1, 2005 - Awarded)
The CRMGuru Summit Awards recognize the most customer-centric CRM solution providers, based on input from customers, users and partners. The winners in seven categories were determined by the highest score in their CustomerThink Relationship Quality Index (CRQI), a composite score that includes solution ratings and relationship health indicators. (June 28, 2005 - Awarded)
2005 Baseline ROI Leadership Award
The 2005 Baseline ROI Leadership Award honors companies whose deployments of specific information systems achieve positive bottom-line financial and business results. For the third year in a row, a RightNow customer received the Best Deployment award in the Customer Service category by demonstrating the greatest ROI over a three-year period. Audiovox was the 2005 winner in this category. RightNow customer University of Houston, was also a Baseline award recipient in the Public Sector category. (June 27, 2005 - Awarded)
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before. RightNow Technologies was just an up-and-comer last year, but a solid 12 months of growth, a successful public offering, and high marks from clients make it this year's Web Self-Service winner. RightNow's key to success? "They sell well because they solve problems for people," Bonde says. The on-demand knowledge bases the company provides have proven intuitive to set up and maintain for strapped support organizations, and have been received well enough by customers to make the subscription model ring up happy returns for RightNow. (April 1, 2005 - Awarded)
Every year, Intelligent Enterprise sifts through their research, reviews and conversations within the IE community to shine a spotlight on 60 companies that provide exceptional vision, technology innovation and customer leadership in attaining the objectives of the intelligent enterprise. Arriving as a knowledge management player focused on customer self-service, RightNow is gaining traction as a hosted CRM provider with richer analytics than the rest. (April 1, 2005 - Honorable Mention)
Now in its fourth year, Peppers & Rogers Group's 1to1 Impact Awards spotlight leading companies that have implemented effective and innovative customer strategies that have led to clear and quantifiable business results. The 1to1 Impact Awards are presented by 1to1 Magazine and 1to1 Media. Winners are awarded for their vision, focused approach and results that were achieved in implementing customer-based initiatives in four categories: Overall customer strategy, technology optimization, organization transformation and privacy strategy. Entries are solicited from end-user companies around the world and judged by a distinguished panel of business leaders in the corporate, academic and analyst community. (March 1, 2005 - Finalist)
Best Customer Relationship Management (CRM) Solution awards the best software product or service designed to expand a company's knowledge about, and relationship with, its current or potential customers and/or partners. (January 1, 2005 - Finalist)
Deloitte & Touche's prestigious "Fast 500" program, is a ranking of the 500 fastest growing technology companies in the United States. Rankings are based on five-year percentage growth in revenues. (October 1, 2004 - Awarded)
This years' TUANZ Innovation Awards continue to raise the standards expected from New Zealand's telecommunications providers. Awards are for products or services originating or provided in New Zealand. All place a premium on the value of technical and/or management innovation. (October 1, 2004 - Awarded)
Baseline Magazine and Nucleus Research teamed up again to present the second annual Technology ROI Awards. The awards recognized companies that have achieved outstanding business results from their technology investments. For the second year in a row, a RightNow customer received the Best Deployment award in the Customer Service category by demonstrating the greatest ROI over a three-year period. Remington Arms was the 2004 winner in this category. (June 10, 2004 - Awarded)
For the fifth consecutive year, RightNow received TMC's CRM Excellence Award. This year's award was granted for a customer's success with a RightNow Service and RightNow Locator implementation. (May 1, 2004 - Awarded)
The Service Elite awards honor customer companies that have gained impressive returns on their customer service investments. Several factors were considered for the Service Elite awards, including return on investment, project implementation times, and overall impact on the organization. RightNow customer Polaroid received the award in the web self-service category. (March 1, 2004 - Awarded)
The Service Leaders awards recognize the top-three customer service vendors in seven categories: computer telephony integration, interactive voice response, quality monitoring, universal desktop application, Web self-help, workforce management, and workforce optimization. The leaders were selected based on weighted criteria, including market share, revenue, revenue growth, and reputation for customer satisfaction. RightNow received a 2004 Service Leader award in the web self-help category. (March 1, 2004 - Awarded)
RightNow Outbound™ has been named 2003 Product of the Year by Technology Marketing Corporation’s Customer Inter@ction Solutions® magazine. The award recognizes RightNow Outbound’s unique ability to tap rich customer service and marketing data from a single application to generate and deliver superior customer email communications. (January 1, 2004 - Awarded)
This award is presented each year to a company whose competitive strategy has yielded significant gains in market share during the research period. Often, the recognized company has taken advantage of recent market changes that facilitate the introduction of never-before seen methods of capturing and solidifying market presence. Alternatively, the award recipient may have executed an innovative strategy within the existing competitive landscape, empowering the company to overtake the competition. In either case, the company captures the attention of the competition, which quickly adjusts in order to protect its own market position. Frost & Sullivan analysts expect such innovations to produce lasting, precedent-setting trends in the industry.
RightNow Technologies received the award because of its uninterrupted growth during a period when the software industry as a whole has been in decline. (October 13, 2003 - Awarded)
The SearchCRM.com Customer Touch Award recognizes companies that are blazing new trails in the deployment of CRM technology in order to maximize customer touch points. The SearchCRM.com panel of judges gave particular consideration to those companies who made CRM an integral part of their overall business strategy and established best CRM business practices before during and after implementation. Three winners were selected from more than 40 nominations, including RightNow customer MyFamily.com. Following its implementation of the RightNow solution, MyFamily.com saw a 67% reduction in e-mail volume within 30 days and an ROI of about 260% in the first nine months. (September 2, 2003 - Awarded)
The Endorsed Supplier Arrangement (ESA) provides pre-qualification for businesses in the Information Technology, Major Office Machines, Commercial Office Furniture and Auctioneering industries to sell to the Commonwealth Government. (September 1, 2003 - Awarded)
CRM magazine's 2003 CRM Leader Awards recognize superior performance.
The CRM Elite award showcases the best recent results and ROI among CRM-user companies. RightNow customer MyFamily.com won the 2003 CRM Elite award in the customer service category for the results the company has seen using RightNow eService Center. MyFamily.com reduced email response times more than 400 percent, reduced staffing requirements, and garnered a more than 250 percent return on investment.
The Influential Leaders award spotlights CRM executives who have left an indelible mark on either the industry or their company this past year. Greg Gianforte, CEO, chairman, and founder, of RightNow Technologies received this award for leading his company to its 17th consecutive quarter of growth while many vendors in the CRM industry face flat or declining sales, for hiring as other vendors reduce headcount, and for leading the company to surpass the 1,000-customer mark. (August 27, 2003 - Awarded)
AlwaysOn, the media company that covers innovation in technology and business, compiled its highly-anticipated AO100 Top Private Companies by surveying more than 1,000 venture investors, investment bankers, top entrepreneurs and executives. (June 23, 2003 - Awarded)
Ernst & Young named RightNow's CEO and Founder, Greg Gianforte, Pacific Northwest 2003 Entrepreneur of the Year for the software category. A panel of independent judges evaluated the excellence and extraordinary success of outstanding entrepreneurs in such areas as innovation, financial performance, and personal commitment to their businesses and communities. (June 19, 2003 - Awarded)
Baseline Magazine and Nucleus Research teamed up to present the first annual Technology ROI Awards. The awards recognized companies that have achieved outstanding business results from their technology investments. RightNow customer nanoCom Corporation received the Best Deployment award in the Customer Service category by demonstrating the greatest ROI over a three-year period. (June 10, 2003 - Awarded)
Again in 2003, RightNow won TMC's coveted CRM Excellence Award. (June 1, 2003 - Awarded)
E-Gov 2003 honored 50 government agencies for their innovations in E-Government during the E-Gov 2003 Conference and Exposition. The fifth annual E-Gov Awards recognized solutions for improving electronic government delivery and exemplary achievements in E-Government and higher education service delivery. RightNow customer, the U.S. Customs Service, which is now part of the Department of Homeland Security, received an award in the "Explorer" category as a result of its implementation of RightNow. (May 16, 2003 - Awarded)
Each year, Customer Inter@ction Solutions® magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. These are products and services that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. (January 1, 2003 - Awarded)
2002 Winner. The editors of Customer Inter@ction Solutions® dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. The award recognizes companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data…quantifiable results that convinced the editors, without a doubt, that their clients were infinitely better off with these companies’ products and services than without. (July 1, 2002 - Awarded)
2002 Upside Hot 100
2002 Upside Hot 100 -- Normally, Upside’s Hot 100 is a list of companies we, the editors, along with our esteemed panel of outside judges, consider likely to complete successful IPOs. But oh, how times have changed. This year, we are honoring companies with—you guessed it—a clear path to profitability. (June 1, 2002 - Awarded)
Products and services had better be faster, smarter, more secure, more capable and more cost-efficient if corporate IT is going to dedicate part of its tightly bound budget to them. The 2nd annual eWEEK eXcellence Awards provide a benchmark for IT, showcasing some of the best and most innovative products released in 2001--that is, some of the safest technology bets. (February 11, 2002 - Finalist)
All 2001 MVP Quality Award applicants were rigorously judged by a 15-point set of criteria and given a score from 0 to 5 for each point. Entrants described a specific teleservices program and its results, and explained its overall policies and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the program’s quality. Applicants were also judged on the critical questions section of their application. (February 2, 2002 - Awarded)
Products of the year are chosen based on a product's ability to improve prospect and customer handling. Products chosen help enhance agents' and call center managers' productivity, boost sales and/or improve overall customer service. Editors look for products that are new or existing products that offer a substantial advance as part of an upgrade or new module to an existing product. (February 1, 2002 - Awarded)
Each year, Customer Inter@ction SolutionsTM magazine bestows its Product of the Year awards on companies that have demonstrated the crème de la crème of technological advancements and application refinements. These are a collection of products that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. (January 1, 2002 - Awarded)
(December 1, 2001 - Awarded)
(December 1, 2001 - Awarded)
The Users Choice Awards is a "best of class" recognition for customer relationship products / services based on the judgments of the people who actually use them. Awards will be given in multiple customer management categories. The program is sponsored by RealMarket. (August 1, 2001 - Awarded)
2001 Winner. Customer Inter@ction Solutions™ recognized RightNow as a CRM company that is leading the pack in developing software and programs that measurably make customers' lives easier and their interactions with companies more pleasant. (July 1, 2001 - Awarded)
The Best Call Center Products Of 2000
The last year of the millennium saw the introduction of a wide range of products, whether you were looking for software to tie together everything you know about your customers, or you were searching for a system that performs one thing, like assisting callers on hold, exceptionally well. (February 5, 2001 - Awarded)
Customer Inter@ction Solutions™ magazine heartily congratulates the Product of the Year 2000 Award recipients. Technological evolution and application refinements are reflected in these companies' offerings; their labors provide us with an exciting array of products and services that just a few years ago were only available to enterprises with deep pockets. (January 1, 2001 - Awarded)
2000 Winner. TMC, as a publisher intimately familiar with CRM, and with a history of familiarity with CRM's precursors, is well positioned to exercise its powers of discrimination in recognizing outstanding CRM products. Our editorial staff, well-versed in the subtleties of CRM, sifted through a wealth of CRM literature, product specifications, press announcements, notes from briefings with CRM standard bearers, and original research and analysis. (February 24, 2000 - Awarded)
