Press Releases
Oracle’s RightNow CX February 2012 Release Extends Capabilities of Leading Customer Experience Suite
2/29/2012
Bozeman, Mont.
The February 2012 release of Oracle’s RightNow CX Suite, the customer experience suite, has been enhanced with several key new capabilities designed to power great customer experiences. [View]
RightNow’s Annual Research Shows 86 Percent of U.S. Adults Will Pay More For A Better Customer Experience
1/10/2012
Bozeman, Mont.
The 2011 CEI Report data reveals that consumers call the shots and want personal and engaging experiences that develop into meaningful relationships with brands. [View]
RightNow’s Second Annual Public Sector Awards of Excellence Recognize Customer Experience Achievement in Government, Non-Profit, and Higher Education
12/15/2011
Reston, VA
The event lauded customer experience achievement in government, non-profit, and higher education. [View]
RightNow Extends Customer Experience Suite With Intent Guide For Facebook And Mobile
11/30/2011
Bozeman, Mont.
RightNow’s latest release of RightNow CX, the customer experience suite, includes Intent Guide for Facebook and Mobile. [View]
Travelport Powers New Customer Communities With RightNow
11/30/2011
Winnersh, UK.
Travelport, the business services provider to the global travel industry, has extended its use of RightNow (NASDAQ:RNOW) to power a community for its Application Programming Interface (API) developer customers on its new Developer Network website. [View]
thetrainline.com Uses RightNow CX For Mobile Apps To Deliver Seamless Customer Experiences On Smartphones
11/8/2011
Winnersh, Reading.
thetrainline.com, the UK’s leading train ticket retailer and rail ticket information provider, has embedded RightNow (NASDAQ: RNOW) into its mobile app. [View]
Following A Poor Customer Experience 90% Of British Adults Go On To Buy From A Competing Brand According To New Research From RightNow
11/8/2011
Winnersh, Reading.
. In an online survey of 2,023 British adults conducted for RightNow by Harris Interactive, 90 percent of people who stop doing business with an organisation due to a poor customer experience have gone on to buy from a competitive company. [View]
RightNow Introduces RightNow CX For Mobile Apps, Helps Organizations Deliver Exceptional Customer Experiences Everywhere
10/25/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) puts full-featured service into mobile applications, creating great experiences for end consumers and making it easy for brands to add service capabilities to any app. [View]
RightNow CX For Twitter Helps Companies Deliver Great Customer Experiences On The Social Web
10/25/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) delivers a new service, RightNow CX for Twitter, harnessing the power of Twitter to deliver better customer experiences. [View]
RightNow And Teleperformance Help The Boston Globe Deliver Great Customer Experiences
10/24/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) is helping the Boston Globe deliver great customer experiences to more than a million print and digital subscribers. [View]
RightNow Reports Third Quarter 2011 Financial Results
10/24/2011
Bozeman, Mont.
RightNow® (NASDAQ: RNOW) today announced results for the third quarter ended September 30, 2011. [View]
Oracle To Acquire RightNow
10/24/2011
Bozeman, Mont.
RightNow®, the leading provider of cloud-based customer service, today announced that it has entered into an agreement to be acquired by Oracle Corporation, for $43.00 per share or approximately $1.5 billion net of RightNow's cash and debt. [View]
RightNow’s 2011 Global Summit Series Kicks Off October 24, Powering Brands with Transformative Customer Experience Strategies
10/24/2011
Bozeman, Mont.
The RightNow (NASDAQ: RNOW) 2011 Global Summit Series kicks off in the Americas on October 24 -26 at The Broadmoor in Colorado Springs. [View]
University College At Texas Tech University Uses RightNow To Gain A Competitive Edge In Student Engagement
10/21/2011
Reston, Va.
University College at Texas Tech University uses RightNow CX, the customer experience suite, to power exceptional student experiences. [View]
RightNow Appoints Tom Shepherd As Vice President, Global Indirect Sales
10/21/2011
Bozeman, Mont.
Shepherd to Drive Global Indirect Sales Growth, Helping to Increase Adoption of RightNow CX, the Customer Experience Suite [View]
RightNow Helps Photobucket Deliver Exceptional Customer Experiences To More Than 100 Million Members
10/12/2011
Bozeman, Mont.
Photobucket is using RightNow to provide great customer experiences to more than 100 million members, while increasing contact center efficiency and deflecting thousands of incoming emails. [View]
RightNow Is Recognized As A Leader In 2011 Magic Quadrant For CRM Web Customer Service
9/22/2011
Bozeman, Mont.
According to Gartner, Leaders “demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. [View]
RightNow Commends CLOUD2 Commission Recommendations For Government Cloud Adoption
9/14/2011
Reston, VA.
The Commission released a report that provides a roadmap for adopting cloud technologies in the federal government, as well as policy recommendations meant to keep the U.S. at the forefront of worldwide cloud innovation. [View]
Latest Release Of RightNow CX Extends Leading Customer Experience Suite
9/6/2011
Bozeman, Mont.
RightNow’s latest release of RightNow CX, the customer experience suite, is now generally available. [View]
Virgin Media Uses RightNow To Power Employee Services
9/1/2011
Maidenhead, U.K.
Virgin Media is using RightNow to provide a superb employee experience to its workforce. [View]
New Study Shows Only 31 Percent Of Americans Give Federal Agencies High Marks For Customer Service
8/29/2011
Alexandria, Va.
New Study Shows Only 31 Percent Of Americans Give Federal Agencies High Marks For Customer Service [View]
RightNow Wins GovMark Award For Best Federal Civilian Agency Marketing Campaign
8/19/2011
Reston, VA.
RightNow (NASDAQ: RNOW), a leading provider of secure cloud solutions for the federal government, has received the GovMark Council award in the Best Federal Civilian Agency Marketing Campaign category for its Federal Customer Experience Survey. [View]
RightNow Wins 2011 IQPC Call Center Excellence Award
8/11/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) won a 2011 Call Center Excellence Award for Best Technology Solution Provider at IQPC’s 12th Annual Call Center Week. [View]
RightNow Powers Great Mobile Experiences For KLM
7/28/2011
Maidenhead, U.K.
RightNow® (NASDAQ:RNOW) is powering great customer experiences for airline KLM Royal Dutch Airlines. [View]
RightNow Announces Second Quarter 2011 Financial Results
7/27/2011
Bozeman, Mont.
RightNow® (NASDAQ: RNOW) today announced results for the second quarter ended June 30, 2011 [View]
RightNow To Power Multi-Channel Customer Experiences For Sirius XM Radio Inc.
7/27/2011
Bozeman, Mont.
RightNow today announced that it has signed an agreement with Sirius XM Radio Inc. for the company to use RightNow CX, the customer experience suite. [View]
RightNow Powers HauteLook Contact Center To Deliver High-End Multi-Channel Member Experiences
7/20/2011
Bozeman, Mont.
With RightNow CX, the customer experience suite, HauteLook is empowering its contact center to quickly and consistently respond to members via the channel of their choice, including phone, email and chat. [View]
USDA Food Safety And Inspection Service Virtual Representative, Ask Karen, Expands Interaction Channels With RightNow Mobile
7/12/2011
Reston, VA.
RightNow today announced that the U.S. Department of Agriculture’s (USDA), Food Safety and Inspection Service (FSIS) has implemented RightNow Mobile to enable its new Mobile Ask Karen application. [View]
Men’s Wearhouse Uses RightNow To Bring Signature Customer Experience To The Web And Contact Center
7/6/2011
Bozeman, Mont.
RightNow CX Helps Retailer Drive Sales, Improve Contact Center Efficiencies and Create Personalized Customer Care. [View]
RightNow Client Nikon To Keynote At 2011 Forrester Customer Experience Forum
6/21/2011
Bozeman, Mont.
Dentry’s keynote address, “Why The Marriage Of Web and Customer Relations Creates A CX Even A Grandmother Would Love,” takes place June 22, 2011 from 10:50 - 11:30 a.m. E.T. at the New York Marriott Marquis, New York. [View]
Children’s Charity Compassion UK Embraces Social Customer Experiences And Enables Its Facebook Fans To Self-Serve With RightNow CX
6/21/2011
Maidenhead, U.K.
With this addition, Compassion is expanding its use of RightNow CX, the customer experience suite, from web and contact centre to social to ensure supporters receive the same exceptional experience regardless of how they chose to interact. [View]
New Study: Consumers Will Give Up Searching For Information On A Company’s Website Before Clicking On The 5th Page
6/14/2011
Maidenhead, UK.
New research from RightNow (NASDAQ: RNOW), launched today, reveals that companies clearly lose consumer interest when they can’t find what they need on a website quickly and easily; therefore potentially losing customers. [View]
Using RightNow The Customer Experience Takes Center Stage At Shure
6/6/2011
Bozeman, Mont.
Global leader in audio electronics Shure Incorporated uses RightNow to deliver superior multi-channel experiences to its worldwide customer base of musicians, music enthusiasts and businesses. [View]
RightNow Appoints Seasoned Executives To Drive Continued Growth Across Europe, Middle East And Africa
5/31/2011
Maidenhead, U.K.
RightNow today announced that former Omniture executive Ian Tickle has been appointed Vice President of Europe, Middle East and Africa (EMEA). [View]
RightNow ‘Countdown To Compliance’ Workshops To Help Federal Government Agencies Comply With April 27 Executive Order
5/17/2011
Reston, VA.
RightNow, a leading provider of secure cloud solutions for the federal government, with more than ten years experience helping over 170 government agencies deliver exceptional citizen experiences, will hold a workshop series, ‘Countdown to Compliance’. [View]
RightNow Continues To Drive Customer Experience Innovation And Best Practices As Founding Corporate Member And Gold Sponsor Of Customer Experience Professionals Association
5/16/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) announced today that it has joined the Customer Experience Professionals Association (CXPA) as both a Founding Corporate Member and Gold Sponsor. [View]
RightNow Toolkit Helps Federal Government Agencies
4/29/2011
Reston,VA.
Today, RightNow can assist government agencies in meeting President Obama’s newest Executive Order released on April 27, Streamlining Service Delivery and Improving Customer Service. [View]
RightNow Powers More Than Forty Global Gaming Companies’ Exceptional Multi-Channel Customer Experiences
4/28/2011
Bozeman, Mont.
RightNow helps forty global gaming companies deliver unparalleled multi-channel customer experiences to drive revenue, increase efficiency, and build loyalty. [View]
RightNow Announces First Quarter 2011 Financial Results
4/27/2011
Bozeman, Mont.
RightNow Announces First Quarter 2011 Financial Results [View]
RightNow Is Recognized As A Leader In The 2011 Magic Quadrant For CRM Customer Service Contact Centers
4/21/2011
Bozeman, Mont.
RightNow ® (NASDAQ: RNOW) was named a Leader by Gartner, Inc. in the “Magic Quadrant for CRM Customer Service Contact Centers” report, authored by Michael Maoz, April 15, 2011. [View]
RightNow Powers More Than Forty Global Gaming Companies’ Exceptional Multi-Channel Customer Experiences
4/21/2011
Bozeman, Mont.
RightNow helps more than forty global gaming companies deliver unparalleled multi-channel customer experiences to drive revenue, increase efficiency, and build loyalty. [View]
RightNow Customer BT Wins EMEA Award For Customer Experience
4/19/2011
London, U.K.
BT, one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries, has won the Gartner and 1to1 Media CRM Excellence Award in the category of Enterprise Efficiency. [View]
RightNow CEO, Greg Gianforte, Named To TechAmerica Foundation’s Cloud2 Commission
4/18/2011
Bozeman, Mont.
RightNow Technologies (Nasdaq: RNOW) Founder and CEO, Greg Gianforte, will serve alongside experts from industry and academia on the new Commission on the Leadership Opportunity in U.S. Deployment of the Cloud (CLOUD²). [View]
Office Depot Unites European Customer Experience With RightNow
4/13/2011
Maidenhead, U.K.
Global business services and suppliers specialist Office Depot is working with RightNow® (NASDAQ:RNOW) to optimise its contact centre operation and improve the customer experience through all contact channels. [View]
Four RightNow Clients Win Gartner & 1to1 Media CRM Excellence Awards
4/12/2011
Bozeman, Mont.
BT Retail, Jackson Hewitt, J&P Cycles, and University of New England Recognized at Global Gartner Summits [View]
RightNow Clients iRobot And J&P Cycles To Present At Gartner Customer 360 Summit
3/30/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) clients iRobot and J&P Cycles will be speaking at the Gartner Customer 360 Summit Thursday, March 31, in Los Angeles at the JW Marriott Live. [View]
RightNow Sweeps 2011 CRM Magazine Service Leader Awards
3/18/2011
Bozeman, Mont.
RightNow was named the winner in Web Support and Contact Center Search, and was voted a leader in Enterprise Feedback Management. [View]
New Study Reveals 60% Of Federal Executives Recognize Citizens Are “Frustrated” With Government Customer Service
3/16/2011
Reston, VA.
According to the survey, Citizen Engagement and Service in the Federal Space, federal managers recognize that there is increased scrutiny from citizens to keep the public informed about the government’s work. [View]
RightNow Helps Specialized Create Social Advocates And Deliver Excellent Customer Experiences
3/8/2011
Bozeman, Mont.
Specialized, designer and manufacturer of the world’s best bikes, equipment, and apparel, uses RightNow solutions to differentiate against competition by delivering superior multi-channel customer experiences. [View]
RightNow Study Finds Retailers Can Win Back Unhappy Customers Through Social Media
3/1/2011
Bozeman, Mont.
According to the Retail Consumer Report, retailers are using social media channels to bring back dissatisfied customers. [View]
RightNow’s Brian Curran To Be “Master of Ceremonies” At eTail
2/23/2011
Bozeman, Mont.
RightNow (NASDAQ: RNOW) vice president of Web Solutions, Brian Curran, will be Master of Ceremonies for the “User Experience Optimization & Usability”. [View]
RightNow Helps Marketers Improve Brand Experiences, Increase Online Conversions And Drive Sales
2/23/2011
Bozeman, Mont.
Intent Guide with Natural Language Search transforms searches into marketing opportunities [View]
RightNow Adds Key Staff To Fuel Public Sector Growth And Help Federal Agencies Implement ‘Cloud First’ Policy
2/22/2011
Reston, VA.
RightNow has spent more than ten years helping government clients deliver transparent, participatory and collaborative government services via the cloud. [View]
RightNow’s Chief Solution Officer David Vap Presenting At SXSW With “United Breaks Guitars” YouTube Sensation Dave Carroll
2/16/2011
Bozeman, Mont.
RightNow today announced that Chief Solution Officer David Vap will lead an interactive session “Social Hotline: How Social Media Impacts Crisis Communications” at the upcoming South by Southwest (SXSW) Interactive Conference. [View]
Match.com Customers Find Love With The Help Of RightNow
2/14/2011
Bozeman, Mont.
With thousands of singles registering on Match.com every day, delivering an exceptional customer experience is very important, no matter how a customer chooses to reach out. [View]
RightNow Helps Newell Rubbermaid Deliver Exceptional Consumer Experiences Across Global Brands
2/11/2011
Bozeman, Mont.
With RightNow CX Newell Rubbermaid has been able to improve contact center efficiency, reduce consumer response time and streamline incident management. [View]
Yahoo! Selects RightNow To Help More Than A Thousand Contact Center Agents Deliver Exceptional Customer Experiences
2/3/2011
Bozeman, Mont.
RightNow’s Dynamic Agent Desktop will provide a single unified view into all customer interactions, helping Yahoo! agent’s capture, track, assign, and manage customer service requests from initial contact through resolution, regardless of channel. [View]
Match.com Customers Find Love With The Help Of RightNow
2/3/2011
Bozeman, Mont.
With thousands of singles registering on Match.com every day, delivering an exceptional customer experience is very important, no matter how a customer chooses to reach out. [View]
RightNow Announces Fourth Quarter And Full Year 2010 Financial Results
2/2/2011
Bozerman, Mont.
Annual recurring revenue growth of 28%; revenue and earnings per share ahead of guidance. [View]
NASA Shared Services Center Goes Live In RightNow Secure Government Cloud
1/27/2011
Reston, VA.
The NSSC is using RightNow CX customer experience solutions in an attempt to improve operational efficiencies. [View]
New Study: Retailers Must Become Facebook ‘Fans’ To Drive Better Consumer Interactions
1/27/2011
London, UK.
New research from RightNow, launched today, reveals that while consumers are seeking closer, socially enabled interactions with retailers, what they receive is vastly different from what they expect. [View]
RightNow Signs Definitive Agreement to Acquire Q-go and Increases Guidance for the Fourth Quarter of 2010
1/18/2011
Bozeman, Mont.
With Acquisition of Q-go, RightNow Adds Best-in-Class Natural Language Search Solutions; Elevates Great Experiences from the Support Page to the Home Page and Helps Consumer Organizations Increase Revenue [View]
RightNow Helps Federal Government Shift To ‘Cloud First’ Policy
1/4/2011
Reston,Va.
Today, RightNow CX, the customer experience suite, can assist government agencies in meeting Federal CIO Vivek Kundra’s new plan to reform federal information technology (IT) management. [View]
Telecom New Zealand Improves Customer Experience With RightNow Chat
4/1/2010
Wellington, UK.
Telecom New Zealand has launched RightNow Chat, a communication channel that provides customers with a new, permanent sales touch point across the company’s website, www.telecom.co.nz [View]
Casual Male Retail Group Uses RightNow To Improve Customer Experience, While Reducing Support Costs
12/8/2010
Bozeman, Mont.
Casual Male Retail Group, Inc., the largest specialty retailer of big and tall men’s apparel is using RightNow to deliver superior customer experiences, while reducing costs. [View]
RightNow Honors Public Sector Leaders Ridding The World Of Bad Customer Experiences
12/6/2010
Reston, VA.
Greg Gianforte, CEO, and Wayne Huyard, President and COO of RightNow Technologies presented the awards on December 1 at an open house for RightNow’s new public sector offices in the Reston Town Center. [View]
More Than Half Of Australian Businesses Will Adopt Social Media To Boost Customer Service In 2011
11/30/2010
Sydney, Australia.
More than half of all Australian businesses (54 per cent) will adopt social media as a customer service channel for the first time in 2011. [View]
RightNow Technologies Public Sector Expands D.C. Regional Presence, Relocates To Reston Town Center Office
11/23/2010
Reston, Virginia
RightNow Technologies announced the opening of its new public sector office in Reston Town Center. [View]
RightNow CX For Facebook And RightNow Custom Objects Are Now Generally Available
11/17/2010
Bozeman, Mont.
RightNow (NASDAQ: RNOW) CX for Facebook and RightNow Custom Objects are now generally available as part of RightNow CX November 2010. [View]
RightNow’s Next Generation Voice Experience Management Solution Empowers Organizations To Engage In Meaningful Customer Conversations
11/17/2010
Bozeman, Mont.
Today RightNow (NASDAQ: RNOW) announced its next generation Voice Experience Management solution, part of RightNow CX November 2010. [View]
RightNow Chat On Figleaves.com Boosts Purchase Conversion Rates
11/16/2010
Maidenhead, U.K.
Online lingerie and intimates retailer figleaves.com has successfully introduced a new customer support channel that allows customers to engage real time with service agents as they shop on the retailer’s website. [View]
RightNow Announces Proposed Private Offering Of $125 Million On Convertible Senior Notes
11/15/2010
Bozeman, Mont.
RightNow Technologies, Inc. today announced that it intends to offer, subject to market and other conditions, $125 million in aggregate principal amount of convertible senior notes due 2030. [View]
Vote Now In The RightNow Customer Service Week Video Contest
11/9/2010
Bozeman, Mont.
These world-class customer care teams are competing for the Customer Service Week Video Contest winner title, as well as prizes for their contact centers. [View]
RightNow Helps Leading Consumer Brands Deliver Positive Customer Experiences And Drive Business Value
11/8/2010
Bozeman, Mont.
Match.com, Newell Rubbermaid, Nikon, Orbitz, Telecom New Zealand, and Toshiba share how customer experience solutions are impacting their business. [View]
RightNow Study Finds Consumers Will Pay More For Customer Experience; 88% Of Consumers Would Pay More For An Exceptional Customer Experience
10/27/2010
Celtic Manor, Newport, UK.
Nearly all consumers (84 percent) said they would be willing to pay over the standard price for goods or services to ensure a superior customer experience. [View]
RightNow Reports Third Quarter 2010 Financial Results
10/28/2010
Bozeman, Mont.
RightNow today announced results for the third quarter ended September 30, 2010. [View]
RightNow Study Finds Consumers Will Pay More For Customer Experience; 88% Of Consumers Would Pay more For An Exceptional Customer Experience
10/27/2010
Celtic Manor, Newport, UK.
Despite recent tough economic times and current UK Government plans to reduce the country’s deficit. [View]
RightNow Names Wayne Huyard As President And Chief Operating Officer
10/12/2010
Bozeman, Mont.
Seasoned Executive Leader to Guide Company’s Growth [View]
RightNow Study Finds Consumers Will Pay Organizations More For A Great Customer Experience
10/13/2010
Bozeman, Mont.
Nearly all consumers (85 percent) said they would be willing to pay more over the standard price of a good or service to ensure a superior customer experience. [View]
RightNow Helps Jackson Hewitt Tax Service® Deliver Exceptional Customer Experiences And Improve Contact Center Performance
9/30/2010
Bozeman, Mont.
Using RightNow CX Jackson Hewitt® Reduces Inbound Call Volume by 25 Percent, Deflects 31 Percent of Emails, and Saves 30 Percent in Training and Staffing Costs [View]
As National Customer Service Week Approaches, New Survey Finds Consumers Aren’t Getting the Online Service Experiences they Expect
9/28/2010
Sydney, Aust.
Only five percent of Australian consumers feel that a company has exceeded their online customer service expectations. [View]
Organisations Still Not Meeting Consumer Expectations Online And Are Losing Customers As A Result
London, UK.
Research Shows that Companies are Falling Short with Online Customer Service; Worrying Findings as National Customer Service Week Approaches [View]
888.com Places Sure Bet On RightNow
9/21/2010
Maidenhead, U.K.
888.com, one of the world’s most popular online gaming entertainment destinations, has deployed RightNow® (NASDAQ:RNOW) to further improve its customer experience. [View]
RightNow Is Recognized As A Leader In 2010 Magic Quadrant For Web Customer Services
9/22/2010
Bozeman, Mont.
RightNow ® was named a Leader by Gartner, Inc. in the “Magic Quadrant for Web Customer Services” report. [View]
RightNow Extends The Industry’s Most Powerful Customer Experience Suite To Facebook
9/15/2010
Bozeman, Mont.
RightNow (NASDAQ: RNOW) today unveiled RightNow CX for Facebook, bringing the industry’s most powerful customer experience suite to Facebook. [View]
Vividwireless Deploys RightNow To Support Its Promise Of ‘Highest Standards Of Customer Service’
9/7/2010
Bozeman, Mont.
RightNow today announced that 4G wireless Internet network, vividwireless, a Seven Group Holdings Limited company, has deployed the RightNow CX, customer experience suite, to help support its brand promise of the highest standards of customer service. [View]
RightNow Receives “Shortlist” Recommendation In Ovum’s CRM For Higher Education Industry Solutions Guide
8/4/2010
Bozeman, Mont.
RightNow recieves "Shortlist" recommendation for Higher Education Industry Solutions Guide. [View]
RightNow’s New Cloud Services Portal Provides Up-To-The-Moment Visibility
8/10/2010
Bozeman, Mont.
RightNow Makes It Easy for CIOs to Manage Applications and Data in the Cloud. [View]
RightNow Delivers First Customer Experience Cloud Platform
8/10/2010
Bozeman, Mont.
New RightNow App Builder Empowers Organizations to Rapidly Create, Extend and Integrate Customer Experience Applications [View]
RightNow Appoints Brian Curran to Vice President of Web Solutions
7/22/2010
Bozeman, Mont.
RightNow today announced the appointment of Brian Curran to vice president, web solutions. [View]
RightNow Customers Recognized at Gartner Customer 360 Summit
7/6/2010
Bozeman, Mont.
RightNow announced today that two of its customers, drugstore.com and RealNetworks, earned Gartner & 1to1 Media CRM Excellence Awards. [View]
Open Government Study Reveals Nearly 60 Percent of Constituents Do Not Think The U.S. Government Is Taking President Obama’s Open Government Mandate Seriously
6/29/2010
Washington, D.C. and Bozeman, Mont.
96 Percent of Constituents Say Government Agencies Could Improve How They Interact with Citizens. [View]
Australia Reaches Customer Experience Impasse – New Study Finds Consumers Despondent About Their Chances of Ever Getting Good Service
6/25/2010
Sydney, Australia
A new study commissioned by RightNow has found that more than a quarter of consumers stay put with a company following a poor customer experience. [View]
New Zealand Consumers Proactive in Penalising Companies for Poor Customer Experiences
6/25/2010
Auckland, New Zealand
New Zealand consumers are fighting back against poor customer experiences by removing their business from companies whose service doesn’t meet their expectations. [View]
The Socialisation of Customer Experiences: New Study Finds Chasm between Consumer Expectation and Company Engagement
6/24/2010
London, UK
Consumer expectations about how they want to interact with companies on social networking sites, and what they want to achieve, is vastly outpacing the speed at which businesses are embracing the social web. [View]
PBS Selects RightNow CX to Deliver Exceptional Experiences to Member Television Stations
6/21/2010
Bozeman, Mont.
The Public Broadcasting Service (PBS), a private, nonprofit organization, whose members are public television stations throughout the US, selected RightNow to develop its Technical Support Portal for member television stations. [View]
RightNow Appoints Pete Stoneberg to Deputy CIO of the Government Cloud
6/15/2010
Washington, D.C., and Bozeman, Mont.
New leadership appointment for the RightNow CX Govenment Cloud platform and and solution for Federal and Department of Defense commands [View]
Salesnet Releases The New Salesnet, a CRM System for the Next Decade
3/9/2010
Duluth, GA
RightNow partner Salesnet unveils their latest and greatest CRM solution, The New Salesnet [View]
Teleperformance Partners With RightNow for Contact Center on Demand
5/25/2010
Salt Lake City, UT
RightNow partners with Teleperformance to strengthen their contact center offerings [View]
RightNow Introduces RightNow Mobile to Help Organizations Deliver Exceptional Experiences to Mobile Savvy Consumers
5/20/2010
New York City and Bozeman, Mont.
RightNow introduced RightNow Mobile, part of the RightNow Customer Experience [View]
Compassion UK – Quarter of a Million Pounds Better Off with RightNow CX
5/13/2010
Maidenhead, UK
Compassion UK Saves a Quarter Million Pounds Using the RightNow Customer Experience [View]
RightNow Receives Positive Industry Response to Cloud Services Agreement
5/11/2010
Bozeman, Mont.
RightNow's Cloud Services Agreement is lauded with positive industry feedback [View]
RightNow Customer PhotoBox Wins EMEA Award for Customer Experience
5/6/2010
London, UK
Europe’s leading online community for photo printing wins award for excellence in customer experience [View]
Kodak Selects RightNow to Deliver Superior Customer Experiences Across the Web, Social Networks and Contact Center
5/6/2010
Bozeman, Mont.
Eastman Kodak Company has selected RightNow standard platform for customer service and support across Kodak.com [View]
RightNow Technologies Announces First Quarter 2010 Financial Results
4/28/2010
Bozeman, Mont.
RightNow's 2010 revenue up 17 percent compared to 2009 [View]
RightNow CX Wins SearchCRM Product of the Year Award
4/27/2010
Bozeman, Mont.
Judges Select RightNow for Product Innovation, Functionality, and Cloud Services Agreement [View]
ZUJI Chooses RightNow to Improve Internal Efficiencies and Customer Experience
11/27/2006
Sydney, Australia
APAC Online Travel Company Will Optimise Customer Experience and Reduce Contact Centre Workloads With RightNow [View]
XO Interactive Unveils Contact Center On-Demand
7/26/2007
Bozeman, Mont.
Hosted Offering Creates a Virtual Contact Center Based on Integrated Genesys Technology and RightNow Service Desktop [View]
XL Leisure Group Selects RightNow Marketing™
5/22/2007
XL Leisure Group Selects RightNow Marketing(TM)
Better Customer Communication Expected to Help Drive Brand Awareness [View]
WSPA UK Deploys RightNow on Demand CRM and Experiences 40% Reduction in Repetitive Emails
Bozeman, Mont.
WSPA UK Deploys RightNow on Demand CRM and Experiences 40% Reduction in Repetitive Emails
12/18/2008
Maidenhead, U.K.
The World Society for Protection of Animals (WSPA) UK, has deployed RightNow® Technologies in its supporter services team and across its website to improve their supporters’ experience. [View]
World's Largest Credit Union Selects RightNow to Optimize Responsiveness to 2.6 Million Members
6/19/2006
Bozeman, Mont.
First Stage of Navy Federal’s Implementation will Streamline Management of 35,000 Monthly Emails [View]
VLM Airlines Deploys RightNow to Enhance Customer Self-Service
10/28/2008
Maidenhead, U.K.
RightNow Technologies, today announced that VLM Airlines, a leading European business airline, has gone live with RightNow. [View]
Victoria University of Wellington Increases Out-of-Country Conversion Rates Using RightNow Marketing
8/8/2006
Bozeman, Mont.
New Zealand based University uses RightNow to buck the trend in a declining education market [View]
Vcommerce and RightNow Expand Relationship and Joint Offering with End-to-End Enterprise eCommerce and CRM Solution to Help Retailers Drive Sales
11/14/2007
Bozeman, Mont.
Vcommerce Corporation and RightNow Technologies today announced an end-to-end joint enterprise eCommerce and CRM solution that can help retailers drive sales and profits. [View]
Using RightNow, Electronic Arts Wins Gartner's CRM Excellence Award
9/21/2007
Bozeman, Mont.
RightNow Clients Shaklee and TomTom Also Named Finalists for Gartner CRM Excellence Award [View]
Ubisoft® Extends Customer Support Availability with RightNow
7/1/2009
Maidenhead, U.K.
Ubisoft is broadening the availability of the customer care it provides to gamers by adding a new customer support channel. [View]
U.S. Army Training Support Center's 300 Agents Rely on RightNow CRM to Provide First-Class Service Worldwide
3/26/2009
Bozeman, Mont.
U.S. Army Training Support Center’s 300 Agents Rely on RightNow CRM [View]
U.S. Air Force Personnel Center Works with RightNow to Tap into the Cloud
5/12/2009
Bozeman, Mont.
U.S. Air Force Personnel Center is moving its on premise RightNow solution to a new highly-secure, Department of Defense (DoD) SaaS solution. [View]
travel.com.au Checks In At RightNow Technologies
5/15/2007
Sydney, Australia
Latest Version of CRM Solution Also Includes Global Capabilities With Support for 21 Languages and Dialects [View]
Top Tips for Retailers from RightNow: Give Your Customers The Best Online Gift this Christmas
12/1/2006
Slough, United Kingdom
RightNow Offers Retailers Top Five Tips to Guarantee Superb Online Customer Experience [View]
TomTom Migrates to On Demand RightNow CRM System, Preparing Business for Next Growth Phase
3/13/2008
Maidenhead, United Kingdom
RightNow, a vendor of on demand CRM software, has successfully migrated TomTom's on premise customer relationship management operation to its London-based data centre. [View]
T-Mobile Austria Implements RightNow to Enhance Customer Experiences
11/17/2006
Bozeman, Mont.
RightNow's Hosted Solution Optimizes Online Customer Self-Service [View]
TiVo Selects RightNow to Deliver Better Customer Experiences
7/7/2009
Bozeman, Mont.
TiVo Inc., leader in digital video recording, has chosen RightNow on demand customer relationship management (CRM) to help customer service agents deliver better customer experiences. [View]
Tiscali UK LTD Selects RightNow to Deliver an Enhanced Customer Experience
8/16/2006
Slough, United Kingdom
RightNow to Support Tiscali’s Customer Experience Vision [View]
Three RightNow Clients Win 1to1 Customer Champion Awards
6/24/2009
Bozeman, Mont.
Three RightNow Clients Win 1to1 Customer Champion Awards [View]
Thomas Cook Expands Use of RightNow for Agent Support
8/19/2008
Maidenhead, United Kingdom
Contact Centre, Retail and Home-Based Agents to Use RightNow to Improve the Customer Experience [View]
The Canberra Institute of Technology Deploys RightNow
5/29/2009
Sydney, Australia
RightNow® Technologies today announced that the Canberra Institute of Technology (CIT), a leading national provider of education services, has deployed RightNow’s on demand Customer Relationship Management (CRM) solution. [View]
The Buzz Insurance Puts Customer Care in the Cloud with RightNow
8/24/2009
Sydney, Australia
RightNow Technologies, today announced that it is working with new, online-only, insurance business The Buzz, to deliver cloud-based customer care. [View]
Tesco Deploys RightNow to Support Customers Purchasing Technical Products
4/1/2009
Maidenhead, U.K.
Tesco Tech Support, a division of Tesco’s that helps customers with any questions they may have when buying technology products online or from a Tesco store, has chosen RightNow® to help it improve the support provided to customers. [View]
Telecom Providers Flock to RightNow as Competition Intensifies
6/21/2007
Maidenhead, United Kingdom
CRM Provider Launches RightNow Telecom, an On Demand CRM Solution for Telecommunication Companies [View]
State of Kentucky Enlists RightNow Service, RightNow Marketing and RightNow Metrics to Promote and Facilitate Postsecondary Education
6/26/2006
Bozeman, Mont.
On Demand Technology Deployed in Support of Major Government Initiative [View]
Stamps.com Picks RightNow On Demand CRM to Increase Contact Center Agent Effectiveness
8/10/2009
Bozeman, Mont.
Stamps.com ®, a leading provider of postage online and shipping software solutions, selected the RightNow on demand customer relationship management (CRM) solution to provide enhanced customer service experiences via the web, phone and email. [View]
Spatial Selects RightNow CRM to Improve and Unify Marketing, Sales and Customer Service
2/22/2006
Bozeman, Mont.
3D Software Developer Chooses Full-Suite On Demand Leader Based on Functionality, Value and Support [View]
SkyEurope Airlines Signs Deal with RightNow
7/28/2008
Maidenhead, United Kingdom
SkyEurope Airlines plans to use RightNow to provide superb customer experiences across many European countries. [View]
Service & Support Professionals Association Honors RightNow
10/1/2007
Bozeman, Mont.
Latest Version of RightNow CRM Solution Includes Global Capabilities with Support for 21 Languages and Dialects [View]
SearchCRM.com Selects RightNow Enterprise CRM Suite as Product of the Year
1/28/2008
Bozeman, Mont.
Panel Cites Flexibility, Value, Support, and Innovation of RightNow’s Latest On Demand CRM Solution [View]
Samsung Telecommunications America Taps RightNow to Provide Outstanding Customer Experience
8/8/2006
Bozeman, Mont.
RightNow’s Speech-Based Solution Immediately Addresses Callers’ Needs [View]
Salesnet Named One of the "Best Places to Work" in Massachusetts by the Boston Business Journal's Annual Regional Awards Program
5/16/2006
Boston, Mass.
Salesnet announced today that The Boston Business Journal has named the company one of the Best Places to Work in Massachusetts in its fourth annual regional awards program. [View]
Salesnet is Tickled PINK with Another Win Over Salesforce.com
3/27/2006
Boston, MA
PINK magazine Selects CRM Solution from On-Demand Leader to Improve Sales Process [View]
Salesnet Celebrates 25th Anniversary Product Edition
2/13/2006
Boston, Mass.
On-Demand CRM Leader Introduces Hundreds of New Features and Announces Extension of CRM Footprint [View]
RightNow-Sponsored Study Shows Increasing Trend for Consumers to Boycott Organisations Following a Poor Customer Experience
9/28/2007
Maidenhead, United Kingdom
Survey Reveals Northerners Swear, Scots Complain, Welsh Cry and Londoners Blog after a Bad Customer Service Experience [View]
RightNow-Sponsored Study of Online Christmas Shopping Shows Retailers There's Still Room for Improvement
1/29/2008
Maidenhead, United Kingdom
Survey Reveals 19% Abandoned a Purchase Because of Lack of Information [View]
RightNow-Sponsored Study Finds Expectations For Outstanding Customer Service is Rising
8/28/2007
Bozeman, Mont.
RightNow Survey Reveals Midwesterners Swear, Southerners Complain and Westerners Blog after a Bad Customer Service Experience [View]
RightNow's Multi-Channel Case Management Solution Helps 125 Government Agencies Better Serve Constituencies While Controlling Costs
2/15/2006
Bozeman, Mont.
RightNow Strengthens Leadership in Public Sector with Increased Technical Support, Professional Services Staff, Marketing and Sales [View]
Rightnow's Customer Experience Management Solution Helps TD Banknorth Provide Superior Customer Service While Cutting Costs
5/8/2006
Bozeman, Mont.
Sophisticated Enterprise Implementation Delivers Results in Just 90 Days [View]
RightNow’s Greg Gianforte on SaaS CRM
Bozeman, Mont.
RightNow Wins Three Top Awards from CRM Magazine
10/30/2006
Bozeman, Mont.
Fifth Consecutive Year the Publication Has Honored the Company [View]
RightNow Wins Three 2008 CRM Magazine Service Leader Awards; Fifth Consecutive Year as Web Self-Service Leader
4/23/2008
Bozeman, Mont.
CRM Magazine awarded RightNow Technologies three 2008 Service Leader awards for its on demand customer relationship management (CRM) solutions. [View]
RightNow Wins Sixth Straight Product of the Year Award from Customer Inter@ction Solutions Magazine
1/3/2006
Bozeman, Mont.
Industry’s Most Complete On Demand CRM Solution Honored for Outstanding Innovation and Value [View]
RightNow Wins SearchCRM.com Product of the Year Award in Marketing Automation for SMB Category
1/26/2006
Bozeman, Mont.
Panel Cites Functionality, Support and Performance Of On Demand Leader’s Innovative Solution [View]
RightNow Wins Product of the Year Award from Internet Telephony Magazine
3/7/2007
Bozeman, Mont.
RightNow Technologies today announced that RightNow Voice has received Internet Telephony Magazine's 2006 Product of the Year Award. [View]
RightNow Wins 2007 CRM Magazine Service Leader Award for Third Consecutive Year
5/21/2007
Bozeman, Mont.
CRM Magazine awarded RightNow Technologies with the 2007 Service Leader award in Web-Support Services for the third year in a row. [View]
RightNow Voice Wins Speech Technology Excellence Award From Customer Inter@ction Solutions Magazine
6/12/2006
Bozeman, Mont.
RightNow Technologies today announced that RightNow Voice has received Customer Inter@ction Solutions magazine's Speech Technology Excellence 2006 award. [View]
RightNow Ups the Ante on SaaS with Service Level Credits
3/12/2009
Bozeman, Mont.
RightNow Technologies today bolstered its world-class software-as-a-service (SaaS) capabilities with a money-back guarantee. [View]
RightNow Unveils New Cloud Monitor and Enterprise Analytics with RightNow May ’09
5/27/2009
Bozeman, Mont.
RightNow adds Cloud Monitor and Enterprise Analytics to the latest version of its on demand customer relationship management (CRM) solution, RightNow May ‘09. [View]
RightNow to Support BT's Commitment to Customers
8/22/2007
Maidenhead, United Kingdom
RightNow Technologies today announced that BT has chosen RightNow to manage the majority of its online customer service interactions. [View]
RightNow Technologies Will Be Exhibiting At SpeechTEK on August 7-9, 2006
8/1/2006
Bozeman, Mont.
Exhibiting at SpeechTEK 2006, SpeechTEK has been providing for the last 12 years relevant and reliable information about the future of speech technology [View]
RightNow Technologies to Webcast at William Blair On Demand Conference
6/19/2006
Bozeman, Mont.
RightNow Technologies today announced it will be presenting at the William Blair Growth Stock Conference [View]
RightNow Technologies to Webcast at Upcoming Financial Conferences
8/3/2006
Bozeman, Mont.
RightNow Technologies announced it will be presenting at three conferences [View]
RightNow Technologies to Webcast at Upcoming Financial Conferences
2/16/2006
Bozeman, Mont.
RightNow Technologies today announced it will be presenting at the JMP Securities 5th Annual Research Conference [View]
RightNow Technologies to Webcast at Upcoming Financial Conferences
1/30/2007
Bozeman, Mont.
RightNow Technologies announced it will be presenting at three financial conferences [View]
RightNow Technologies to Webcast at Pacific Crest On Demand Conference
5/18/2006
Bozeman, Mont.
RightNow Technologies, today announced it will be presenting at the Pacific Crest On Demand Conference [View]
RightNow Technologies to Webcast at Pacific Crest On Demand Conference
5/18/2006
Bozeman, Mont.
RightNow Technologies, today announced it will be presenting at the Pacific Crest On Demand Conference [View]
RightNow Technologies to Webcast at Montgomery Technology Conference
2/26/2007
Bozeman, Mont.
RightNow Technologies today announced it will be presenting at the Montgomery Technology Conference [View]
RightNow Technologies to Webcast at Credit Suisse Annual Technology Conference
11/21/2006
Bozeman, Mont.
RightNow Technologies announced it will be presenting at the Credit Suisse Annual Technology Conference [View]
RightNow Technologies to Webcast Analyst Day Presentations
8/17/2007
Bozeman, Mont.
RightNow Technologies today announced that it will be hosting an Analyst Day on August 28, 2007 at the Broadmoor Hotel in Colorado Springs, CO, from 7:30am to 9:15am MDT. [View]
RightNow Technologies to Webcast Analyst Day Presentations
9/29/2008
Bozeman, Mont.
RightNow® Technologies (NASDAQ: RNOW) today announced that it will be hosting an Analyst Day on October 6, 2008, at the Broadmoor Hotel in Colorado Springs, CO, in conjunction with the RightNow Summit ’08, the company’s annual user conference. [View]
RightNow Technologies to Webcast Analyst Day Presentations
8/28/2006
Bozeman, Mont.
RightNow Technologies today announced it will be hosting an Analyst Day on September 11, 2006 [View]
RightNow Technologies to Present at Upcoming Financial Conferences
5/2/2007
Bozeman, Mont.
RightNow Technologies today announced that it will be presenting at the two conferences [View]
RightNow Technologies to Present at Upcoming Financial Conferences
5/9/2008
Bozeman, Mont.
RightNow Technologies, a leading provider of on demand CRM software solutions, today announced that it will be presenting at the four conferences. [View]
RightNow Technologies to Present at Upcoming Financial Conferences
2/5/2008
Bozeman, Mont.
Web casts of all presentations will be available on the company's investor relations Web site at www.rightnow.com [View]
RightNow Technologies to Present at the Citigroup 14th Annual Global Technology Conference
9/4/2007
Bozeman, Mont.
RightNow Technologies, today announced that it will be presenting at the Citigroup 14th Annual Global Technology Conference [View]
RightNow Technologies to Announce Third Quarter 2009 Financial Results
10/12/2009
Bozeman, Mont.
RightNow will issue its earnings for the third quarter ended September 30, 2009 [View]
RightNow Technologies to Announce Third Quarter 2007 Financial Results
10/10/2007
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the third quarter 2007. [View]
RightNow Technologies to Announce Third Quarter 2006 Results
10/5/2006
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the third quarter 2006 after the market close on Wednesday, October 25, 2006. [View]
RightNow Technologies to Announce Second Quarter 2008 Financial Results
7/11/2008
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings for the second quarter 2008 after the market close on Wednesday, July 30, 2008. [View]
RightNow Technologies to Announce Second Quarter 2007 Financial Results
7/11/2007
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the second quarter 2007 after the market close on Wednesday, July 25, 2007. [View]
RightNow Technologies to Announce Second Quarter 2006 Results
7/11/2006
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the second quarter 2006 after the market close on Monday, July 24, 2006. [View]
RightNow Technologies to Announce Fourth Quarter and Year End 2006 Results
1/17/2007
Bozeman, Mont.
RightNow Technologies, today announced that it will issue its earnings release for the fourth quarter and year end 2006. [View]
RightNow Technologies to Announce Fourth Quarter and Full Year 2009 Financial Results
1/19/2010
Bozeman, Mont.
RightNow Technologies to Announce Fourth Quarter and Full Year 2009 Financial Results [View]
RightNow Technologies to Announce Fourth Quarter and Full Year 2005 Results
1/11/2006
Bozeman, Mont.
RightNow Technologies, a leading provider of on demand CRM software solutions, today announced that it will issue its earnings release for the fourth quarter and full year 2005 [View]
RightNow Technologies to Announce Fourth Quarter 2007 Financial Results
1/14/2008
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings for the fourth quarter and year ended December 31, 2007 after the market close on Wednesday, January 30, 2008. [View]
RightNow Technologies to Announce First Quarter 2008 Financial Results
4/9/2008
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings for the first quarter 2008 after the market close on Wednesday, April 30, 2008. [View]
RightNow Technologies to Announce First Quarter 2007 Financial Results
4/3/2007
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the first quarter 2007 [View]
RightNow Technologies to Announce First Quarter 2006 Results
4/10/2006
Bozeman, Mont.
RightNow Technologies today announced that it will issue its earnings release for the first quarter 2006 [View]
RightNow Technologies Reports Third Quarter Financial Results
10/24/2007
Bozeman, Mont.
Company exceeds third quarter revenue and earnings expectations [View]
RightNow Technologies Reports Third Quarter 2006 Financial Results
10/25/2006
Bozeman, Mont.
RightNow Technologies, Inc. today announced results for the third quarter ended September 30, 2006. [View]
RightNow Technologies Reports Second Quarter Financial Results
7/25/2007
Bozeman, Mont.
RightNow Technologies, Inc., today announced financial results for the second quarter ended June 30, 2007. [View]
RightNow Technologies Reports Second Quarter 2006 Financial Results
7/24/2006
Bozeman, Mont.
RightNow Technologies, Inc., today announced results for the second quarter ended June 30, 2006. [View]
RightNow Technologies Reports Preliminary 2006 Financial Results
1/4/2007
Bozeman, Mont.
RightNow Technologies, today announced preliminary results for the quarter and year ended December 31, 2006. [View]
RightNow Technologies Reports Fourth Quarter and Full Year 2007 Financial Results
1/30/2008
Bozeman, Mont.
RightNow Technologies, Inc., today announced results for the fourth quarter and year ended December 31, 2007. [View]
RightNow Technologies Reports Fourth Quarter and Full Year 2006 Financial Results
1/31/2007
Bozeman, Mont.
RightNow Technologies, Inc., today announced results for the fourth quarter and year ended December 31, 2006. [View]
RightNow Technologies Reports Fourth Quarter and Full Year 2005 Financial Results
1/30/2006
Bozeman, Mont.
RightNow Technologies, Inc. today announced results for the fourth quarter and fiscal year ended December 31, 2005. [View]
RightNow Technologies Reports First Quarter Financial Results and Reschedules Earnings Call for Thursday, April 19, 2007
4/19/2007
Bozeman, Mont.
Company also announces resignation of Jay Rising [View]
RightNow Technologies Reports First Quarter 2006 Financial Results
4/24/2006
Bozeman, Mont.
Company Announces Record Quarterly Bookings of $37.6 Million and 97 New Customers [View]
RightNow Technologies' Latest On Demand CRM Offering Helps Organizations Empower Consumers with Knowledge
11/19/2007
Bozeman, Mont.
RightNow November ’07 Also Supports 33 Languages and Dialects, More than Any Other On Demand CRM Provider [View]
RightNow Technologies Hosts World Usability Day in Montana
10/23/2007
Bozeman, Mont.
First-ever Mont. Event Focuses on Making Technology More Accessible and Easy to Use [View]
RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces
2/25/2008
Bozeman, Mont.
RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces [View]
RightNow Technologies Delivers RightNow November ’08 Plus New On Demand Enterprise Contact Center Package
11/18/2008
Bozeman, Mont.
RightNow Technologies Delivers RightNow November ’08. [View]
RightNow Technologies Delivers May '08 Release; First On Demand CRM Solution with Multi-Channel Feedback Management Capabilities including Chat
5/27/2008
Bozeman, Mont.
New Online Chat Channel Expands RightNow’s Enterprise Feedback Management Solution to Deliver a Better Customer Experience [View]
RightNow Technologies Chairman and CEO to Keynote the Pacific Crest Ninth Annual Technology Leadership Forum on Tuesday August 7, 2007
7/31/2007
Bozeman, Mont.
RightNow Technologies today announced that Greg Gianforte, Chairman and CEO, will keynote the Pacific Crest Ninth Annual Technology Leadership Forum on Tuesday, August 7, 2007. [View]
RightNow Technologies Chairman and CEO to Keynote the Credit Suisse Disruptive Technology Conference on Thursday February 8, 2007
2/5/2007
Bozeman, Mont.
RightNow technologies today announced that Greg Gianforte, Chairman and CEO, will keynote the Credit Suisse Disruptive Technology Conference [View]
RightNow Technologies Announces Third Quarter 2008 Financial Results
10/23/2008
Bozeman, Mont.
RightNow Technologies today announced results for the third quarter ended September 30, 2008. [View]
RightNow Technologies Announces Stock Repurchase Program And Announces Date Change of Third Quarter 2008 Earnings Release
10/20/2008
Bozeman, Mont.
RightNow Technologies, Inc. (NASDAQ: RNOW) announced today that its Board of Directors has authorized a stock repurchase program under which up to $15 million of RightNow’s common stock may be repurchased. [View]
RightNow Technologies Announces Second Quarter 2008 Financial Results
7/30/2008
Bozeman, Mont.
RightNow Technologies, Inc. today announced results for the second quarter ended June 30, 2008. [View]
RightNow Technologies Announces Preliminary Third Quarter 2008 Financial Information
10/6/2008
Bozeman, Mont.
RightNow® Technologies (NASDAQ: RNOW), today announced unaudited preliminary financial information for the third quarter ended September 30, 2008. [View]
RightNow Technologies Announces Internet Availability of 2008 Annual Meeting Proxy Materials Under New SEC Notice and Access Rule
4/25/2008
Bozeman, Mont.
RightNow Technologies, a provider of enterprise-class on demand customer relationship management (CRM) solutions, today announced that the Company's proxy materials for its 2008 Annual Meeting of Stockholders are now available via the Internet. [View]
RightNow Technologies Announces Fourth Quarter and Full Year 2009 Financial Results
2/3/2010
Bozeman, Mont.
RightNow Announces Fourth Quarter and Full Year 2009 Financial Results [View]
RightNow Technologies Announces Fourth Quarter and Full Year 2008 Financial Results
2/4/2009
Bozeman, Mont.
RightNow Technologies Announces Fourth Quarter and Full Year 2008 Financial Results [View]
RightNow Technologies Announces First Quarter 2009 Financial Results
4/29/2009
Bozeman, Mont.
RightNow Technologies today announced results for the first quarter ended March 31, 2009 [View]
RightNow Technologies Announces First Quarter 2008 Financial Results
4/30/2008
Bozeman, Mont.
"With first quarter revenue and earnings ahead of guidance we are off to a great start to the year," stated Greg Gianforte, founder and CEO. [View]
RightNow Technologies Announces Executive Promotions to Drive Growth
1/30/2008
Bozeman, Mont.
Current Chief Financial Officer Susan Carstensen Appointed Chief Operating Officer; Jeff Davison to Become Chief Financial Officer [View]
RightNow Technologies and UCN Team to Increase Contact Center Productivity and Customer Satisfaction Regardless of Agent Location
6/25/2008
Las Vegas, NV
UCN inContact and RightNow On Demand CRM Provide Agents with Customer Screen Pops Through CTI and CRM Integration [View]
RightNow Technologies and Lithium Technologies Work Together to Enhance Customer Experiences
9/11/2006
Copper Mountain, CO
RightNow and Lithium Connect Online Forums With Call Centers and Web Self Service Sites [View]
RightNow Teams with SFA Strategies to Deliver New Salesnet Offerings, Services and Dedicated Support
11/3/2008
Bozeman, Mont.
RightNow Technologies today announced a new alliance with SFA Strategies. [View]
RightNow Teams with Birst for Advanced Business Analytics
9/30/2008
Bozeman, Mont., and San Fransisco, Calif.
Next-generation, on demand BI solution brings fast, flexible insight to RightNow clients [View]
RightNow Summit: Credit crunch gives added elbow to customer clout
Bozeman, Mont.
RightNow Study Reveals Empowered Consumers Have Sky-High Expectations When it Comes to Customer Experience
10/27/2009
Bozeman, Mont.
RightNow Study Reveals Empowered Consumers Have Sky-High Expectations [View]
RightNow Study Reveals Consumer Expectations for Customer Care Continue to Soar Despite Economy
10/6/2008
Bozeman, Mont.
According to RightNow’s third annual Customer Experience Impact Report, a Harris Interactive study sponsored by RightNow, consumer demand for positive customer experiences continues to rise despite a tight U.S. economy. [View]
RightNow Signs Definitive Agreement to Acquire Social Networking Company
9/8/2009
Bozeman, Mont.
RightNow has signed a definitive agreement to acquire HiveLive, Inc., an enterprise-class social platform provider. [View]
RightNow Signs 100th Higher Education Customer
3/23/2006
Bozeman, Mont.
Higher Education Leader Extends Market Dominance by Enabling Universities To Strengthen Institutional Bonds While Slashing Costs [View]
RightNow Showcases Top Internet Retailers With 'See the Light' Initiative
3/15/2006
Bozeman, Mont.
Company Helps Online Merchants Deliver a Superlative Customer Experience Across All Channels While Significantly Reducing Contact Center Costs [View]
RightNow Responds to Customers' Global CRM Needs with Support for 19 Languages
1/16/2006
Bozeman, Mont.
Company’s Localization Leadership Extended with Addition of Norwegian and Danish Modules [View]
RightNow Releases Results of Customer Experience Report
3/21/2006
Bozeman, Mont.
Harris Interactive Survey Reveals Pervasive Frustration with Poor Service And its Adverse Long-Term Impact on Relationships with Buyers [View]
RightNow Reinvents Cloud Vendor-Client Engagements with Cloud Services Agreement
3/4/2010
SAN FRANCISCO, Calif
RightNow today unveiled the RightNow Cloud Services Agreement (CSA), a client-focused approach to solution licensing. [View]
RightNow Reinforces CX Commitment with Launch of Centers of Excellence
1/19/2010
Bozeman, Mont.
RightNow delivers on the RightNow CX Commitment by launching its Centers of Excellence (COE). [View]
RightNow Recognized as a Leader in 2010 Magic Quadrant for CRM Customer Service Contact Centers
4/15/2010
Bozeman, Mont.
RightNow was named a Leader by Gartner, Inc. in the “Magic Quadrant for CRM Customer Service Contact Centers” report, authored by Michael Maoz, April 9, 2010. [View]
RightNow Receives 'Top 15' CRM Software Award from ISM
3/1/2006
Bozeman, Mont.
Market Leader Takes Fourth Industry Honor in First Two Months of 2006 [View]
RightNow Receives "Shortlist" Recommendation in Datamonitor's CRM for Higher Education Decision Matrix
6/27/2007
Bozeman, Mont.
RightNow Garners Top Score in Product Quality, Customer Support, Service Capabilities and Client Engagement [View]
RightNow Positioned in Leaders’ Quadrant in 2008 Magic Quadrant for E-Service Suites
10/29/2008
Bozeman, Mont.
RightNow Technologies enterprise-class, on demand, customer relationship management (CRM) solution has been positioned in the Leaders’ Quadrant by Gartner, Inc. [View]
RightNow Offers Low-Risk Option for Companies that Want to Use On Demand CRM To Reduce Customer Service Costs
12/15/2008
Bozeman, Mont.
RightNow Technologies announced a customer service rescue program. [View]
RightNow Offers Free Migration to All Kana Customers
11/5/2009
Bozeman, Mont.
RightNow Technologies is offering Kana clients free migration services as an alternative to the uncertain future they face as a result of its acquisition by Accel-KKR, a technology-focused private equity firm. [View]
RightNow November ’09 Embraces Social Networking to Deliver Better Customer Experiences
10/27/2009
Bozeman, Mont.
RightNow November ’09 Delivers Better Customer Experiences [View]
RightNow Named One of 50 Fastest-Growing Software Companies by Baseline Magazine
12/15/2006
Bozeman, Mont.
RightNow Technologies today announced that it has been ranked 34th in Baseline Magazine’s list of the 50 fastest-growing software companies in 2006. [View]
RightNow Named a Leading Solution for Government in Datamonitor's CRM Decision Matrix
3/26/2009
Bozeman, Mont.
RightNow Named a Leading Solution for Government in Datamonitor's CRM Decision Matrix [View]
RightNow Named A Leader in Independent Research Firm SFA Evaluation
4/25/2007
Bozeman, Mont.
RightNow Technologies today announced it was named a leader in the Q2 2007 Forrester Wave report, Sales Force Automation. [View]
RightNow Named a Leader in Independent Research Firm Midmarket CRM Evaluation
2/23/2007
Bozeman, Mont.
RightNow Technologies today announced it was named a leader in the Q1 2007 Forrester Wave report, Midmarket CRM Suites [View]
RightNow Named A Leader in Independent Research Firm Customer Service Management Software Evaluation
6/12/2007
Bozeman, Mont.
RightNow Technologies today announced it was named a leader in Interaction-Centric CSM Software in the Q2 2007 Forrester Wave report, Customer Service Management Software. [View]
RightNow Marketing(TM) Surpasses 200-Customer Mark
6/5/2006
Bozeman, Mont.
Industry-Leading Solution Drives Sales by Streamlining Campaign Execution and Optimizing Quality of the Total Customer Experience [View]
RightNow Marketing Operations Manager Andrew Hull to Speak at the Conference on Marketing
3/14/2006
Bozeman, Mont.
Hull will be speaking on the power of four pipeline accelerators [View]
RightNow Marketing is 'dead cert' for Paddy Power
2/7/2006
Slough, U.K.
Paddy Power deploys RightNow Marketing to Support Mission Critical Marketing Campaigns [View]
RightNow Leads Adoption of On Demand CRM By Enterprise Customers
1/16/2006
Bozeman, Mont.
Enterprise-Class Functionality, Mission-Critical Hosting Infrastructure, and Results-Focused Engagement Model Attract Upmarket Buyers [View]
RightNow Kicks Off Annual User Conference
9/11/2006
Copper Mountain, CO
2006 RightNow Summit Focuses on Helping Clients Deliver Superior Customer Experiences [View]
RightNow is Recognized as a Leader in 2009 Magic Quadrant for E-Service Suites; Congratulates Five Clients Recognized for Customer Excellence by Gartner and 1to1 Media
9/29/2009
Bozeman, Mont.
RightNow® was named a Leader by Gartner, Inc. in the “Magic Quadrant for E-Service Suites” report, authored by Johan Jacobs and Michael Maoz, September, 11 2009. [View]
RightNow is Only CRM Vendor Included in Research Firm's Email Marketing Wave
1/26/2006
Bozeman, Mont.
Comparative Analysis Names On Demand Leader [View]
RightNow Introduces RightNow CX, the Customer Experience Suite
10/27/2009
Bozeman, Mont.
RightNow Introduces RightNow CX [View]
RightNow Introduces RightNow CX, the Customer Experience Suite
Bozeman, Mont.
RightNow Introduces High Security Hosting for US Department of Defense and Federal Civilian Agencies
4/13/2009
Bozeman, Mont.
RightNow introduces high security hosting for US Department of Defense and federal civilian agencies. [View]
RightNow Hosts Global Summits in Colorado, Australia and the United Kingdom
10/8/2009
Bozeman, Mont.
RightNow Hosts Global Summits [View]
RightNow Hosted Annual User Summit
10/10/2008
Bozeman, Mont.
This week RightNow® Technologies hosted its annual world-wide User Summit. [View]
RightNow Helps Sony Online Entertainment Provide Exceptional Gaming Experience with In-Game Support
10/15/2007
Bozeman, Mont.
Leading Gaming Company Supports Customers Worldwide in French, German, Japanese, and Russian [View]
RightNow Helps RealNetworks® Deliver Exceptional Experiences to More than Two Million Customers Worldwide
8/24/2009
Bozeman, Mont.
RightNow powers RealNetworks global support organization [View]
RightNow Helps Leading Retailers Support Their Brands With Exceptional Customer Experiences
5/8/2007
Bozeman, Mont.
Cabela’s, Drugstore.com, Hallmark.com, Sharper Image, Snapfish, The Right Start and Ulta Use RightNow To Increase Customer Loyalty and Drive Sales [View]
RightNow Helps Financial Institutions Dramatically Improve the Customer Experience While Controlling Costs
5/8/2006
Bozeman, Mont.
Banks, Credit Unions, and Others Achieve Excellence and Consistency of Customer Experience Across All Communication Channels [View]
RightNow Helps Cabela's Deliver Exceptional Customer Experiences and Support Renowned Service-Centric Brand
2/12/2008
Bozeman, Mont.
Cabela's Uses RightNow On Demand CRM to Chat and Connect with Customers Online [View]
RightNow Gives to the Community Through Special Olympics
5/13/2009
Bozeman, Mont.
200 RightNow Employees Volunteer to Help 1,000 Athletes, 450 coaches and 75 Teams. [View]
RightNow Founder and CEO Greg Gianforte to Participate on SaaS Executive Panel at Janney Montgomery Scott 2009 Software and Services Conference
11/9/2009
Bozeman, Mont.
RightNow, today announced that Greg Gianforte, RightNow founder and CEO, will participate on an executive panel at the Janney Montgomery Scott 2009 Software and Services Conference on Wednesday, November 11, 2009 in New York, NY at 8:15 a.m. ET. [View]
RightNow Founder and CEO Greg Gianforte Inducted Into CRM Hall of Fame
10/12/2007
Bozeman, Mont.
Dubbed "The Lone Wolf,"; RightNow's Gianforte "Earned His Place in the Pantheon Several Times Over" [View]
RightNow Features Datamonitor and University of Memphis in Higher Education Webcast on September 18, 2007
9/14/2007
Bozeman, Mont.
Complimentary higher education webcast will examine the importance of managing relationships across the entire student lifecycle [View]
RightNow Enhances On Demand CRM Solution for Retailers
2/12/2008
Bozeman, Mont.
RightNow Retail Helps Companies Cost Effectively Drive Sales, Capture Customer Feedback and Measure Success [View]
RightNow Enables GameFly to Optimize Customer Retention With Effective, Efficient Multi-Channel Service
1/19/2006
Bozeman, Mont.
Video Game Rental Leader Quickly Achieves Consistent, High-Quality Experience Across Phone, Email, and Web Self-Service Channels [View]
RightNow Dominates 2010 CRM Service Leader Awards
3/15/2010
Bozeman, Mont.
RightNow dominated the 2010 CRM Service Leader Awards, winning more categories than any other vendor. [View]
RightNow Delivers Tailored Solution for Higher Education
3/28/2007
Bozeman, Mont.
New Solution Helps Learning Institutions Cost Effectively Recruit and Retain Students [View]
RightNow Delivers RightNow 8
2/22/2007
Bozeman, Mont.
RightNow Technologies today announced that a number of clients are already taking advantage of RightNow 8. [View]
RightNow Delivers On Demand CRM Solution For Telecommunication Companies
6/19/2007
Bozeman, Mont.
RightNow Helps 175 Telecoms Around the World Deliver Excellent Customer Experiences, Reduce Customer Churn and Control Costs [View]
RightNow Delivers On Demand CRM Solution for Consumer Electronics and High Tech Appliance Manufacturers
9/24/2007
Bozeman, Mont.
RightNow Supports Both Pre- and Post-Sale Activities, Ensuring an Excellent Customer Experience [View]
RightNow Delivers Next-Generation CRM Solution Tailored For Retailers
5/8/2007
Bozeman, Mont.
RightNow Retail Helps Companies Cost Effectively Improve Conversion Rates, Increase Customer Loyalty and Drive Sales [View]
RightNow Delivers New Voice Solutions
2/5/2007
Bozeman, Mont.
First SaaS provider to offer integrated voice applications with enterprise customer service, marketing and sales solutions [View]
RightNow Delivers Enterprise-Class Integration Capabilities With RightNow Connect
5/15/2007
Bozeman, Mont.
Australia’s leading online travel company selects RightNow [View]
RightNow Delivers 99.98 Percent Uptime in 2005
2/1/2006
Bozeman, Mont.
On Demand CRM Leader Provides Enterprise-Class Reliability Using Highly Redundant, Highly Scalable Open Source Hosting Infrastructure [View]
RightNow CX November 09, with Fully Integrated RightNow Social Experience, Helps Companies Embrace Social Networking to Deliver Better Customer Experiences
11/30/2009
Bozeman, Mont.
RightNow CX November 09 is now generally available. RightNow CX, the customer experience suite, is comprised of three primary customer engagement points—the Web Experience, the Social Experience, and the Contact Center Experience. [View]
RightNow CX Helps the Department of Defense’s Medical Education and Training Campus (METC), Launch World’s Largest Military Healthcare Institution
12/14/2009
Bozeman, Mont.
The Department of Defense’s Medical Education and Training Campus (METC) Implemented RightNow CX [View]
RightNow CX Helps Companies and Their Customers Get Social
2/17/2010
Bozeman, Mont.
RightNow today unveiled RightNow CX February 10, the customer experience suite, which includes new social functionality to help organizations deliver a better customer experience. [View]
RightNow CX Helps Agencies Meet Open Government Directive from Obama Administration
12/16/2009
Bozeman, Mont.
RightNow CX can help government agencies meet President Obama’s new Open Government Directive [View]
RightNow Customer thetrainline.com Wins EMEA Award for CRM Excellence
3/25/2009
Maidenhead, U.K.
RightNow customer, thetrainline.com, the leading independent retailer of train tickets online, has won the CRM Excellence Award 2009 for Europe, Middle East and Africa, which was determined by attendees at the Gartner CRM Summit. [View]
RightNow Customer Colorado Department of Revenue Wins Nucleus Research Award with 8,732% ROI
6/27/2008
Bozeman, Mont.
Fifth Consecutive RightNow Customer Win [View]
RightNow Continues to Lead Adoption of Software-as-a-Service by Enterprises and Large Government Agencies
4/27/2006
Bozeman, Mont.
Flexibility of Deployment, Licensing, Upgrade Scheduling, Integration and Customization Drive Larger-Scale Implementations of On Demand Applications [View]
RightNow Completes Acquisition of Social Networking Company, HiveLive, Inc.
9/16/2009
Bozeman, Mont.
RightNow today announced that it has completed its acquisition of HiveLive, Inc., an enterprise-class social platform provider, under a definitive agreement previously announced on September 8, 2009. [View]
RightNow Completes 2 Billion Customer Interactions
7/26/2006
Bozeman, Mont.
RightNow Technologies today announced that it has delivered its 2,000,000,000th customer interaction since 2003. [View]
RightNow Cloud Monitor Helps Nearly 100 Enterprise Clients Listen and Participate in Conversations on the Social Web
4/8/2010
Bozeman, Mont.
RightNow announced today that nearly 100 organizations, including Nikon and CBS Interactive are leveraging RightNow Cloud Monitor. [View]
RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book
9/5/2008
Bozeman, Mont.
Eight to Great Offers a Practical Approach to Improving the Customer Experience, with Best Practices from Thousands of RightNow Clients [View]
RightNow CEO Joins Software-as-a-Service Panel at AlwaysOn's Innovation Summit
7/21/2006
Bozeman, Mont.
Company Founder Greg Gianforte Helps Examine Sea-Change Taking Place Across the Software Industry [View]
RightNow CEO Greg Gianforte Takes Bootstrapping Message to SIIA Software Strategy Summit
5/12/2006
Bozeman, Mont.
Company Founder Continues to Extol Advantages of Launching Businesses Without Over-Dependence on Outside Investment [View]
RightNow CEO Greg Gianforte Speaks at Software 2006 on Software-as-a-Service for the Enterprise
3/27/2006
Bozeman, Mont.
98 Percent Effective Web Self-Service and Spam Filtering Combine to Eliminate Workload and Improve Constituents' Service Experience [View]
RightNow CEO Greg Gianforte Speaks at Software 2006 on Software-as-a-Service for the Enterprise
4/3/2006
Bozeman, Mont.
Multi-Version Multi-Tenancy, Flexible Payment Terms, Customization Highlighted as Keys to Penetration of High-End Accounts [View]
RightNow CEO Greg Gianforte Keynotes at SaaScon
4/17/2007
Bozeman, Mont.
Gianforte made his remarks during a keynote presentation at the conference [View]
RightNow CEO Brings Bootstrapping Message to MYSQL Users Conference 2006
4/21/2006
Bozeman, Mont.
Greg Gianforte Encourages Next Generation of Software Entrepreneurs to Start and Grow Market-Driven Businesses without Venture Capital [View]
RightNow CEO and Founder Greg Gianforte Named "New Generation Leader" by Enterprise Software Observer
2/2/2006
Bozeman, Mont.
Popular Tech-Sector Blog Cites Track Record of Growth and High Potential for Future Industry Impact [View]
RightNow CEO & Founder Greg Gianforte to Speak at 2006 Enterprise Software Summit
2/3/2006
Bozeman, Mont.
RightNow Technologies today announced CEO and founder Greg Gianforte will present at the 2006 Enterprise Software Summit, [View]
RightNow Calls Out Enterprise Software Industry with “Cloud Challenge”
3/4/2010
SAN FRANCISCO, Calif – Fairmont Hotel
RightNow today issued the Cloud Challenge, an industry-wide proposal challenging vendors to finally deliver on the full promise of cloud computing. [View]
RightNow Awarded Fourth Patent for Optimization of Customer Self-Service Via the Web
2/17/2006
Bozeman, Mont.
Unique Heuristics for Presenting Site Visitors with Most-Sought Information Brings On Demand CRM Leader’s Total Patents Issued and Pending to 18 [View]
RightNow August ’09 Boasts New Graphical Workflow Design Capabilities and Analytics for Cloud Monitor
8/24/2009
Bozeman, Mont.
RightNow August ’09 helps contact center agents deliver great customer experiences; features include new graphical desktop workflow capabilities and new analytics for Cloud Monitor. [View]
RightNow August ’08 Adds Web2.0 and Online Collaboration Capabilities to On Demand CRM Solution
8/25/2008
Bozeman, Mont.
RightNow’s New Customer Portal, Co-browse, and Proactive Chat Helps Organizations Brand the Online Service Experience [View]
RightNow Appoints Vice President Asia Pacific - South
4/29/2008
Sydney, Australia
RightNow® Technologies has appointed Brett Waters as Vice President Asia Pacific – South, based in Sydney. [View]
RightNow Appoints Marcus Bragg Vice President and General Manager Americas
9/2/2008
Bozeman, Mont.
RightNow Technologies today announced the appointment of Marcus Bragg as vice president and general manager, Americas. [View]
RightNow Applies Cutting-Edge Artificial Intelligence Research to Real-World Business Challenges
10/11/2006
Bozeman, Mont.
RightNow Labs Adapts Advanced Research Concepts for Company's Award-Winning Software Solutions [View]
RightNow Announces Senior Appointments
2/14/2007
Bozeman, Mont.
RightNow Technologies today made two key personnel announcements [View]
RightNow Announces Change to Board of Directors
12/20/2007
Bozeman, Mont.
RightNow Technologies, today announced that Roger Evans of Greylock Partners is resigning from the Company's Board of Directors, effective December 19, 2007, for personal reasons. [View]
RightNow and NCsoft Win Beagle Research's ''WizKids'' Award for Innovative Embedded Customer Service Solution
1/19/2006
Bozeman, Mont.
On Demand CRM Helps Interactive Online Gaming Leader Achieve Global Success and Save $1 Million [View]
RightNow and Informatica Team to Optimize the Customer Experience
11/7/2006
Bozeman, Mont.
With Enhanced Integration Capabilities RightNow Continues to Deliver Enterprise-Class On-Demand Solutions [View]
RightNow and Demandware Deliver First Enterprise-Class CRM and eCommerce Mash-Up for Consumer-Oriented Organizations
10/29/2007
Bozeman, Mont.
RightNow Technologies and Demandware Team up to Integrate the Online Channel and Improve the Customer Experience [View]
RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit
11/12/2009
Bozeman, Mont.
RightNow kicked off its global user conference series with a song heard around the world [View]
RightNow Acquires SalesNet to Accelerate Development of Customer Experience Solutions
5/22/2006
Bozeman, Mont.
RightNow Acquires Significant Sales Automation Expertise [View]
RightNow 8.2 Extends Capabilities of Multi-channel CRM Solution
8/28/2007
Bozeman, Mont.
RightNow Delivers Deepest and Broadest On Demand Functionality for Customer Service via the Web, Phone, Email and Chat [View]
RightNow 8 Helps Companies Deliver Exceptional Customer Experiences
9/11/2006
Copeer Mountain, CO
RightNow Introduces New Enterprise-Class, On Demand Solutions for Service, Sales and Marketing [View]
Publishing House John Wiley & Sons, INC., Uses RightNow to Increase Customer Satisfaction, Drive Revenue and Lower Costs
2/14/2007
Bozeman, Mont.
RightNow Technologies today announced that publisher John Wiley & Sons, Inc., is using the company's CRM solutions to build long-term customer relationships [View]
Procter & Gamble Applies RightNow to Deliver Superior Consumer Experience
8/30/2006
Bozeman, Mont.
On-Demand Solutions Help Maintain Brand Loyalty [View]
PhotoBox Deploys RightNow Chat, Listens to Customers and Makes Key Improvements
7/8/2009
Maidenhead, U.K.
PhotoBox’s recent Live Chat deployment with RightNow Technologies has helped the personal publishing and photo printing website clear some confusion with customers creating photo books for the first time. [View]
Overstock.com Selects RightNow Technologies to Deliver a Superior Customer Experience
8/15/2006
Bozeman, Mont.
RightNow Technologies today announced that it has been selected by Overstock.com to help the online retailer increase the quality and efficiency of customer interactions [View]
Organic Valley Uses RightNow to Provide Enhanced Customer Experiences
3/17/2010
Bozeman, Mont.
Organic Valley, a leading brand that represents the nation’s largest cooperative of organic farmers, uses RightNow to provide enhanced customer service experiences via the web and contact center. [View]
Oracle/Siebel Executive Joins RightNow as Vice President of Business Development
6/14/2006
Bozeman, Mont.
Scott Creighton to Spearhead Market Leader’s Global Alliances and Partnerships [View]
OpenMethods Connects RightNow On Demand CRM with Genesys Solutions to Empower Contact Center Agents to Better Serve Customers
8/26/2009
Bozeman, Mont.
OpenMethods Connects RightNow On Demand CRM with Genesys Solutions [View]
Nikon Rolls Out RightNow Marketing Across Europe
11/29/2006
Slough, United Kingdom
RightNow Service and Marketing Combination Will Provide Holistic Customer Care [View]
Nikon Rolls Out RightNow Marketing Across Europe
11/30/2006
Bozeman, Mont.
RightNow Service and Marketing Combination Will Provide Holistic Customer Care [View]
Nikon and RightNow Win 2007 Technology ROI Award from Nucleus Research
8/15/2007
Bozeman, Mont.
Global Camera Manufacturer Earns Top Honor with More than 3,400% ROI with RightNow Solution [View]
Nikon and RightNow Win 2006 ROI Leadership Award from Baseline Magazine
11/8/2006
Bozeman, Mont.
Fourth Consecutive Year RightNow Customer Receives Top Honor [View]
Newspoll Survey Finds 21 percent of Consumers Have Switched Broadband Provider Due to a Poor Customer Service Experience
8/7/2007
Sydney, Australia
A recent Newspoll survey conducted on behalf of RightNow, has found that 46% of Australians with broadband internet would leave their current ISP as a result of poor customer service. [View]
New Study Highlights Emotional and Business Impact of Bad Customer Experiences
1/16/2007
Bozeman, Mont.
90 Percent of Respondents Have Had Negative Experiences with Companies [View]
New Study Confirms Shoppers Desire for Fast and Easy Access to Online Information
5/25/2007
Bozeman, Mont.
An Astounding 73 Percent of Consumers Want Retailers to Follow Up After a Purchase [View]
New RightNow Voice Solutions Reduce Call Center Costs, Improve Customer Experience, and Add Management Insight
6/12/2006
Bozeman, Mont.
Robust Contact Management and Caller ID Capabilities Give Contact Center Agents Knowledge at the Point of Action [View]
New RightNow Federal Government Solution Helps Public Agencies Provide Excellent Constituent Experiences
4/10/2007
Bozeman, Mont.
Solution is CSLIC-Ready and Designed to Accelerate Implementations [View]
New Research Shows Poor Customer Experiences Affect Consumer Well Being
9/6/2006
Slough, United Kingdom
Headaches, Chest Tightening, Shaking and Anger Are All Common Reactions To Poor Customer Experiences [View]
New Research into Customer Experiences Finds the Practice of ‘Burn and Churn’ Still Alive As Companies Fail To Retain Customers
4/29/2008
Sydney, Australia
More than half of the consumers surveyed in a new customer experience report have ceased buying products and services from a company due to poor customer service and a high number felt that the supplier didn't know it had lost their business. [View]
New Product Registration Capabilities in RightNow February ’09 Drives Top Notch Customer Care
2/23/2009
BOZEMAN, MONT.
Latest On Demand CRM from RightNow Includes Fully Integrated, Self Service Product Registration to Help Companies Deliver Great Customer Experiences [View]
More Than 140 Higher Education Institutions Worldwide Use RightNow On Demand CRM
5/12/2008
Bozeman, Mont.
RightNow Hosts Annual Higher Education User Group May 12-13 [View]
More Than 140 Higher Education Institutions Worldwide Use RightNow On Demand CRM
5/15/2008
Bozeman, Mont.
The RightNow Higher Education solution, used by more than 140 colleges and universities, allows institutions to implement quickly, while minimizing up-front investment and risk. [View]
Minnesota State Colleges and Universities to Standardize on RightNow Service, Marketing and Sales
1/23/2007
Bozeman, Mont.
RightNow Technologies today announced that the Minnesota State Colleges and Universities (MnSCU) system has significantly expanded its use of RightNow solutions. [View]
MEDIA ALERT: RightNow To Host Roundtable on Best Practices for Delivering Superior Customer Experiences
11/27/2006
Bozeman, Mont.
Technology and business executives will convene to examine solutions and processes that can help companies deliver the superior experiences [View]
MEDIA ALERT: RightNow Technologies to Participate in Keynote Panel Discussion at Shared Insights Customer Self Service Conference August 16, 2006
8/11/2006
Bozeman, Mont.
Keynote Panel Discussion: “New Tools & Technologies for the Self Service World” [View]
MEDIA ALERT: RightNow Technologies to Host Higher Education User Group on October 9-10, 2007
10/5/2007
Bozeman, Mont.
This complimentary higher education event will examine the importance of managing relationships across the entire student lifecycle with insight from featured speaker Nicole Engelbert, senior analyst with Datamonitor. [View]
MEDIA ALERT: RightNow Technologies To Host Federal User Group on March 1, 2006
2/23/2006
Bozeman, Mont.
Federal User Group – RightNow Technologies public sector customers gather together to share best practices and discuss top government IT issues [View]
MEDIA ALERT: RightNow Technologies To Host Federal User Group on July 27, 2006
7/25/2006
Bozeman, Mont.
Federal User Group – RightNow Technologies public sector customers gather together to share best practices and discuss top government IT issues [View]
MEDIA ALERT: RightNow Technologies Hosts Complimentary Government Webcast on April 27, 2006
4/25/2006
Bozeman, Mont.
Webcast focused on creating citizen-centric government, highlighting the new best practices to improve the citizen service experience [View]
MEDIA ALERT: RightNow Technologies Exhibiting At Help Desk Institute Annual Conference on March 19-22, 2006
3/15/2006
Bozeman, Mont.
Empower your help desk with RightNow [View]
MEDIA ALERT: RightNow Technologies CEO Greg Gianforte On SaaS CEO Hot Seat Panel at SaaScon, September 26, 2006
9/22/2006
Bozeman, Mont.
Gianforte will be participating in a keynote panel at SaaScon 2006. [View]
MEDIA ALERT: RightNow Provides Complimentary Webcast Series on October 31, November 14, and December 7, 2006
10/23/2006
Bozeman, Mont.
Join leading industry experts and get the actionable information you need to move your customer experience initiatives forward. [View]
MEDIA ALERT: RightNow Technologies Will Be Exhibiting At eTail, February 22-23, 2006
2/17/2006
Bozeman, Mont.
Exhibiting at eTail 2006, the original North American conference for multi-channel retailers [View]
MEDIA ALERT: RightNow Technologies To Host Federal User Group on April 10, 2007
4/4/2007
Bozeman, Mont.
This government-focused gathering will feature detailed RightNow 8 product sessions [View]
Mansion Improves Contact Centre and Marketing Campaign Performance with RightNow
11/12/2009
Maidenhead, UK
Mansion, home of the popular online entertainment sites MansionPoker.com, MansionCasino.com and Casino.com, is using RightNow CX. [View]
Major Retailers Rely on RightNow On Demand CRM to Help Deliver Award-Winning Customer Service
9/16/2008
Bozeman, Mont.
RightNow Recognized as #1 Provider for Customer Service in Internet Retailer 2008 Top 500 Guide [View]
Link to Life Deploys RightNow to Provide Effective Coaching Services
6/15/2006
Slough, United Kingdom
RightNow helps Link to Life to support employees to achieve their full potential [View]
lastminute.com Group Standardises on RightNow to Support Positive Customer Experiences Globally
10/3/2007
Maidenhead, United Kingdom
lastminute.com Group Ltd, which includes brands lastminute.com, Travelocity, Holiday Autos Ltd, Med Hotels and Resfeber (Nordics) has selected RightNow Technologies to support its global customer experience goals. [View]
Large Consumer Organizations Use RightNow to Give Customers the Ultimate Social Experience
2/23/2010
Bozeman, Mont.
Large consumer brands are using RightNow to provide customers with an exceptional social experience, listen and respond to conversations on the social web and build branded communities to cultivate their own conversations. [View]
Joseph Brown appointed as RightNow's EMEA General Manager
2/15/2007
Maidenhead, United Kingdom
Based in the UK, Brown will drive aggressive plans for EMEA growth [View]
Jetstar Extends Agreement with RightNow to Support Overseas Expansion
7/11/2006
Sydney, Australia
Low-Fares Australian Airline Leverages Web Self-Service to Optimize Customers’ Online Experience in Multiple Languages and Reduce Contact Center Workloads [View]
JetBlue's Sales Team Takes Off With Salesnet
4/26/2006
Boston, Mass.
JetBlue Selects CRM Solution from On-Demand Leader to Streamline Sales [View]
Jay Rising, Former President of ADP’s National Accounts Division, Joins RightNow Technologies as President of Field Operations
10/9/2006
Bozeman, Mont.
RightNow Technologies today announced that Jay C. Rising has joined the company as President of Field Operations. [View]
Jackson Hewitt Taps RightNow On Demand CRM
6/3/2009
Bozeman, Mont.
RightNow Technologies is assisting Jackson Hewitt Tax Service® to improve customer support experiences by deploying the RightNow on demand customer relationship management (CRM) solution in its customer service center. [View]
It's No Bull: Salesnet Wins Another Customer Over Salesforce.com
3/3/2006
Boston, Mass.
RTC Realizes Immediate Results from On-Demand CRM Leader, with Fully Trained and Productive Sales Team within First Three Weeks of Implementing Salesnet [View]
iRobot Selects RightNow to Optimize Customer Experience Across Multiple Support Channels
3/26/2007
Bozeman, Mont.
After an extensive evaluation iRobot selected RightNow [View]
Iomega Delivers Exceptional Customer Experiences Worldwide with RightNow-Based Global Contact Center Environment
5/17/2007
Bozeman, Mont.
Tight Integration of Front-Line Communication Channels and Back-End Systems Enables “Knowledge at the Point of Action” [View]
Internet Yellow Pages Provider YP Corp Uses RightNow to Deliver Exceptional Customer Experiences While Reducing Costs
3/21/2007
Bozeman, Mont.
RightNow announced that Internet Yellow Pages leader YP Corp. is using RightNow's complete on-demand suite. [View]
Industry Veteran Thomas W. Kendra Joins RightNow Board of Directors
4/3/2007
Bozeman, Mont.
RightNow Technologies announced that Thomas W. Kendra joined its board of directors on March 30, 2007. [View]
Industry Veteran Allen E. Snyder Joins RightNow Board of Directors
7/24/2008
Bozeman, Mont.
Mr. Snyder has been appointed to fill a Class II vacancy on the Board of Directors, to serve until RightNow's 2011 annual meeting of stockholders. [View]
Illinois Department of Revenue Improves Service, Cuts Costs and Gains Critical Insights With RightNow
5/30/2006
Bozeman, Mont.
Self-Learning Technology Automates Delivery of Timely, Accurate Information at Point-of-Contact with Taxpayers Across All Communication Channels [View]
HMC Uses RightNow Across 50 Countries to Provide Premium Hotels with Exceptional Customer Experiences
2/6/2007
Bozeman, Mont.
Leading Provider of Customer Loyalty Programs for the Hospitality Industry Delivers Top-Tier Service with RightNow Solutions [View]
Helio Uses RightNow On Demand CRM to Capture the Voice of the Customer
5/27/2008
Bozeman, Mont.
Helio Relies on RightNow [View]
GreenPages Selects Salesnet's 25th Anniversary Edition over Salesforce.com Winter '06
2/13/2006
Boston, Mass.
On-Demand CRM Leader Welcomes GreenPages As New Customers Flock To Salesnet [View]
Government Customers Save £3Million With RightNow by Transforming the Way they Serve their Customers.
3/23/2006
Slough, United Kingdom
RightNow Technologies today announced it saved its 45 UK public sector customers nearly £3 million last year by transforming the way they serve their customers. [View]
Good Customer Care, Not Prices, Wins Loyalty of Credit Crunched Holidaymakers
1/29/2009
Maidenhead, U.K.
Brits intend to take fewer holidays but opportunities remain for travel companies through improvements in customer care [View]
GameStreamer Taps RightNow On Demand CRM to Deliver Great Customer Experiences
8/14/2009
Bozeman, MT
RightNow on demand customer relationship management (CRM) solution has been chosen by GameStreamer, a leading innovator in digital distribution and streaming solutions for game publishers, developers and gamers. [View]
G4S Cash Services Selects RightNow to Support Sales Methodology and Targeted Marketing Campaigns
10/11/2006
Slough, United Kingdom
RightNow to Support G4S Cash Services in Providing a Consistent [View]
Four RightNow Customers Earn Gartner & 1to1 Awards For Enterprise CRM And Customer Service
9/22/2008
Bozeman, Mont.
Overstock.com Wins Users’ Choice Award for Most Effective Customer Initiative; Marktplaats.nl, eHarmony and Nikon Recognized for Success with Customer-Based Business Strategies with Resulting Business Impact [View]
Flythomascook.com Turns up the Heat with RightNow
6/5/2006
Bozeman, Mont.
Flythomascook.com Selects RightNow to Support Increasing Customer Enquiries About Sunshine Destinations [View]
Flythomascook.com expands use of RightNow
2/15/2007
Maidenhead, United Kingdom
Adds RightNow Marketing for Tailored Marketing Campaigns [View]
Federal and Department of Defense Agencies Live in RightNow Secure Government Cloud
4/13/2010
Washington, DC
RightNow, a leading provider of secure cloud solutions for Federal government agencies and the Department of Defense, announced that agencies such as the DoD’s Defense Media Activity, GSA, and AHRQ are live within the RightNow Secure Government Cloud. [View]
Federal Agencies Could Save Billions by Switching to the Cloud
4/13/2010
Washington, DC
RightNow, leading provider of secure cloud solutions for the federal government, announced that government agencies can meet stringent government C&A standards, while saving billions by moving to a government only cloud with RightNow [View]
EPA Wins Federal Computer Week's Pioneer Award for High-Impact RightNow Implementation
6/27/2006
Bozeman, Mont.
Agency Recognized for Improving the Constituent Experience with the Creation of Citizen-Centric Web Site and Adept Handling of Growing Email Volume [View]
drugstore.com Customizes Online Shopping Experience with Beauty Chat
2/18/2009
Bozeman, Mont.
drugstore.com Customizes Online Shopping Experience with Beauty Chat. [View]
DealsDirect.com.au Selects RightNow to Support Growing Customer Base
4/19/2007
Sydney, Australia
Seven-fold Customer Growth Prompts Acclaimed eTailer To Implement RightNow to Deliver Exceptional Customer Experiences [View]
Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact
4/24/2007
Bozeman, Mont.
Genesys and RightNow Create Seamless Customer Experience Across the Internet and Contact Center [View]
Copy of RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book
9/5/2008
Bozeman, Mont.
Eight to Great Offers a Practical Approach to Improving the Customer Experience, with Best Practices from Thousands of RightNow Clients [View]
Consumers Twice as Vocal about Bad Customer Experiences than they are Good Ones
10/15/2008
Maidenhead, UK
According to the third annual Customer Experience Impact Report, a study sponsored by RightNow® and conducted by Harris Interactive®, outstanding service remains the top reason consumers will recommend a company. [View]
Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Line
8/31/2009
Sydney, Australia
The consumer conversations taking place on the social web about poor customer experiences can negatively impact an organisations’ bottom line and reputation. [View]
Compassion UK to Boost Fundraising Capability with RightNow On Demand CRM
12/18/2008
Maidenhead, U.K.
Poverty-relief child-sponsorship agency, Compassion UK, has selected RightNow® Technologies, to help it boost its fundraising potential. [View]
Charles Tyrwhitt Shirts Enhances Customer Experiences with RightNow
5/5/2009
Maidenhead, U.K.
Charles Tyrwhitt has enhanced its customer's online experience with RightNow® Technologies. [View]
Charities deploy on-demand CRM to improve operations and fund-raising
Maidenhead, U.K.
CBS Interactive and RightNow Win CRM Magazine Service Awards
4/23/2009
Bozeman, Mont.
RightNow Technologies' on demand customer relationship management (CRM) solution earned another CRM magazine Service Leader Award. [View]
Cast Iron Systems Introduces New Integration Appliances for RightNow's On Demand CRM Solutions
11/6/2007
Mountain View, Calif.
Cast Iron and RightNow Leverage Innovation and Leadership to Help Companies Reduce Integration Costs and Rapidly Deliver Superior Customer Service [View]
Brooks Sports Selects RightNow CX to Deliver Exceptional Customer Experiences
3/22/2010
Bozeman, Mont.
Brooks Sports, Inc., a leading running company that designs and markets high-performance running shoes, apparel, and accessories, selected RightNow to provide enhanced customer service experiences. [View]
British Consumers Complain up to 5 Times a Year about Poor Customer Experiences
4/12/2007
Maidenhead, United Kingdom
Research Finds Consumers More Likely to Complain About Lack of Company Responsiveness than Poor Products and Services [View]
British Airways Depends on RightNow to Serve Millions of Customers During Industrial Action Crisis
2/22/2006
Slough, U.K.
RightNow Technologies hosted more than 4.1 million customer service interactions* for ba.com during the disruptions caused by the August industrial action last year. [View]
82 Percent of Consumers Withdraw Their Business Because of Poor Customer Experiences
10/31/2006
Sydney, Australia
Research Reveals Companies Need To Improve Customer Experiences and Retention Strategies or Risk Going Out of Business [View]
65 Percent of British Consumers Withdraw Their Customer Due to Poor Customer Service Experiences
4/19/2006
Slough, United Kingdom
27 Percent Will Never Reinstate Their Custom, While 78% Say That Companies Providing Better Service Will Receive More Business [View]
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