Live Chat Customer Service Software

In today's multi-channel world, where eService support solutions are becoming increasingly popular, live chat customer service provides a great opportunity for improving the customer experience. RightNow's Service solution provides live chat customer service software to enhance your self-service customer care offerings.

Benefits of Live Chat Customer Service Software

Providing your customers with a positive experience when they're looking for answers is essential to maintaining their loyalty. Whether you're looking to enhance the pre-sales experience or maintain a strong post-sales relationship, the key to customer retention is keeping your customers satisfied.

RightNow's live chat customer service software enables your company to give your eService customers immediate access to an agent, should they need it. By providing your customers with an easy escalation point for personalized service, you put the human touch into your self-service customer care options that ensures your customers get the help they need.

Benefits of RightNow's live chat customer service software include:

Increased Productivity - With live chat customer service software, your customer care agents can engage in multiple chats, making your online eService channel more cost-effective than the phone. Additionally, by delivering live chat functionality to your customers, you eliminate frustrating back-and-forth email exchanges that can jeopardize the customer experience.

Business Growth - Statistics show that providing real-time contact opportunities improves revenue growth. When your potential customers initiate a live chat session in the pre-sales stage, your agents are presented with great up-selling opportunities.

Improved Conversion Rates - Ensure that your eService customers don't abandon their online transactions because of website navigation problems, by providing them with real-time online communication when they need it most.

Increased Customer Retention - By empowering your customers to choose their preferred method of communication, you ensure they stay satisfied. With RightNow's live chat customer service software, you can deliver immediate and accurate answers to customer questions and issues.

Improve customer retention with RightNow live chat customer service software.

Features of Live Chat Customer Service Software

Not only will your business benefit from RightNow's live chat customer service software, your customers will benefit too. By providing your customers with self-service customer care options that can be escalated in the event that they need more assistance, you reinforce the customer experience, making self-service customer care the preferred channel of support for your customers.

Features of RightNow's live chat customer service software include:

Web Page Push - Should your customers need help navigating through your product or self-service customer care offerings, our web page push features allow agents to guide them to the pages and products they are looking for.
Collaborative Co-Browsing - Agents can immediately interact with customers using your self-service customer care options to help them fill out forms, complete purchases, or answer questions.
Knowledge Base Integration - RightNow's live chat customer service software seamlessly integrates into your knowledge base, empowering your agents to deliver effective and consistent answers with every interaction.
Incident Management Software Integration - RightNow's live chat customer service software captures each customer interaction and incorporates it into our incident management software to provide agents with customer reference points.

Learn how RightNow live chat customer service software can benefit your organization - Contact Us today.

Additional Resources:

Call Tracking Software
Hosted CRM Solution
Customer Relationship Management Solutions
Direct Email Marketing Software