Customer Service Rescue Program

Let Us Guess. Your Customers Are Asking A Lot More Questions?

Economic uncertainty drives a large volume of customer inquiries to companies in nearly all industries. Consumer confidence is down, and your contact center may be scrambling to help customers that feel desperate for information. You certainly don’t have budget to increase staff. In fact, you may actually be cutting down.

Ignoring Them Is Risky

While it may be tempting to cut programs related to the customer experience, you may want to reconsider. According to the 2008 Harris Interactive Customer Experience Impact Report, 87 percent of consumers have boycotted a company after one negative experience, up from 68 percent in 2006. Consumer spending will continue, they will just be more selective. And when the market picks back up, you want to be the company that seized the opportunity to take care of customers when they needed it most.

You Need A Plan

Try us out. Cabela’s did, and they are now answering more than 300,000 questions every month with RightNow web self-service, email, and live chat. They are also largely regarded as one of the country’s most customer-centric retailers in the United Sates. Black & Decker deployed web self-service and reduced email volume by 25 percent in the first 90 days. In fact, RightNow has helped over 1,900 organizations achieve similar results, which is one of the reasons Gartner recently recognized RightNow as a leader in eService. Sound like something you’d be interested in?

Our Customer Service Rescue program provides a low risk way for you to realize similar results. We’d like to talk to you about your business and how you can best get started on the road to a better customer experience.