IVR Solutions
Customer service representatives can get a lot of calls in a day - everything from balance inquiries and questions regarding hours of operation, to injuries sustained from product malfunctions and identity theft issues. Naturally, on the priority scale, some of those calls are more immediate than others. So why detract from the customer who needs help with an identity theft situation to help the one who simply wants to know how late your local store or office is open? With IVR solutions from RightNow, you don't have to.
To start exploring our IVR solutions or gain a deeper understanding of the role that customizable IVR solutions can play in improving your organization's customer service efforts, please contact us today.
IVR Solutions And Software
IVR solutions let you create customer self-service options that automate the answer process related to common customer inquiries. This frees up time to focus on your customers who have specific and/or complicated inquiries that demand individual attention. Some of our IVR solutions include:
- Voice Routing - This frontline call center IVR solution allows one-touch routing that takes your customers to the customer service representative best suited to handle the call. And the screen pop feature included in this IVR software solution delivers valuable call information right to your representative's desktop for instant support.
- Voice Self-Service - Your organization creates products that empower your customers. With IVR solutions from RightNow, your call center customer service can do the same. By creating automated, voice-prompt menus, your customers gain around-the-clock answers to many of their most common inquiries, such as: account status, password reset, store/branch location, and more.
- Outbound Voice - As more and more of your organization's information is being hosted on the web, many customers will look there first for the answers they seek. If, after they have scoured your site, they still have not found what they need, they'll want to talk to someone. With Outbound Voice IVR solutions, you can let your customer request a call from your organization, creating another dynamic layer of customer service and/or sales.
- Managed Services - Sometimes your organization may have the need for IVR solutions, but not have the time it takes to effectively implement the solutions. In this case, RightNow offers extensive Managed Services for our IVR solutions. From voice talent to detailed reporting, and everything in between, the expertise from RightNow Technologies works within the framework of your organization to help you drive superior customer experiences.
IVR Software Solutions From RightNow
For a host of IVR solutions from RightNow that can help you deliver a better customer experience while driving down internal costs, please visit our IVR solutions page. And for an in-depth look at the role IVR software can play in your organization today and in the future.
For more about our IVR solutions and IVR software options, as well as other essential customer service software solutions from RightNow, please contact us today.
Greg Gianforte