IVR Software

Providing your customers with fast and efficient service is a key component in customer satisfaction and delivering a positive customer experience. In today's world, where your customers have a multitude of choices, it is essential to do everything in your power to retain their loyalty.

RightNow Voice IVR software enables you to empower your customers to receive consistent and accurate information at their convenience. With complete support for multi-channel self-service strategies, RightNow Voice IVR software delivers your customers effective information, no matter what channel they choose.

Learn how you can enhance the customer experience with RightNow Voice IVR software by sending us a contact request in 3 easy steps.

Components of RightNow Voice IVR Software

From voice routing to outbound survey tools, RightNow Voice IVR software is a comprehensive solution that can be completely integrated with other RightNow products, including customer relationship management solutions, incident management software, and sales force automation software.

RightNow Voice IVR software features the following components:

Voice Routing - The Voice Routing component of the RightNow Voice IVR software gives you the routing functionality you need to give your customers an effective customer experience, while providing your agents with the information they need to deliver the personalized service your customers deserve.

Voice Self-Service - The Voice Self-Service component of the RightNow Voice IVR software transforms your voice operations channel into a powerful self-service customer care center that can be accessed 24 hours a day, seven days a week, enabling you to deliver a great customer experience anytime, while reducing contact and call center costs.

Outbound Voice - Not only can RightNow Voice IVR software help your inbound call processes, it can also enhance your organization through outbound call automation. With outbound survey tools and web click-to-callback functionality, you can retain customer loyalty by keeping your customers engaged.

RightNow IVR software specialists can help your organization start providing your customers with an effective customer experience. Contact RightNow today to learn how.

RightNow Voice IVR Systems - Managed Services

RightNow's managed IVR systems enable your company to get the benefits of our on-demand voice technology without having to invest valuable time and effort that you can't spare. Rather than spending time focusing on implementation of IVR software, with RightNow's managed IVR systems, you can focus on what's important - the customer experience. In addition to handling the IVR system's technology, RightNow can also provide you with voice “grammar” tuning, talent, and reporting.

Here are some of the benefits of managed IVR systems from RightNow:

RightNow handles the IVR system's technology.
Maintenance and upgrades to managed IVR systems are included.
The customer needs no voice expertise to take advantage of RightNow's managed IVR systems.
Comprehensive features to ensure you receive the maximum value from your investment in RightNow's managed IVR systems.

Ongoing services for managed IVR systems from RightNow include:

Compilation, interpretation, and delivery of statistics, performance, and call analysis reports
24 X 7 X 365 support
Consistent grammar tuning to improve and maintain accuracy
Consultations to discuss best practices adoption and status of your IVR systems

Additional Resources:

Call Tracking Systems
Live Chat Customer Service Software
Web Based CRM Solution
Sales Lead Qualification