Filling your inbox

If your profile has incident editing permission and queues assigned to it, you can click the Fill Inbox button on the ribbon of any incidents report displayed on the content pane.

When you click the Incidents navigation button and double-click the default My Inbox report, the incidents that are assigned to you are displayed. As you respond to and solve inci­dents, their status changes to Solved or Waiting. You can continue to refill your inbox to retrieve new unresolved incidents.

To fill your inbox:

1	Click the Fill Inbox button on the ribbon of any incidents report.

2	If your profile has been set to a manual pull policy, the Manual Queue Pull window opens.

a	Click the arrow and select a queue from which to pull incidents.

b	Click the OK button to close the window.

If the displayed incidents report does not display incidents by assigned staff member, you can open the My Inbox report to view incidents that were added when you clicked the Fill Inbox button.

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