Tracking your time

Your organization may collect statistics on the amount of time agents spend solving incidents so that management can plan for better use of staff time. The Time Billed tab is where you enter the amount of time you spend on an incident.

To add time billed to an incident:

1	Right-click the incident on the content pane and select Open>Incident.

2	Click the Time Billed tab.

3	Click the New button to open the Time Billed window.

4	Enter the following field information.

Field	Description
*Date	Click the drop-down menu to open the current month’s calendar and select a date.
*Billed By	Click this drop-down menu and select a staff member.
*Billable Task	Click this drop-down menu and select a task.
*Duration	Select the value in the Hours or Minutes field, or both, and type a new value. Or use the up and down arrows to adjust the duration.
Notes	Type a note about the time billed for the incident.

5	Click the OK button to close the Time Billed window.

6	Click the Save button to save your changes on the Time Billed tab.

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