In This Section
RightNow Service has tools that help you save time, eliminate mistakes, and provide consistent information to customers. These tools include the ability to attach links to answers in the knowledge base, insert the actual text of answers into the response, search the knowledge base for specific answers to include, and insert standard, predefined text.
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If you try to insert a link to an answer or text from an answer when no threads are open for editing, the operation will fail because you have not specified an insertion point. |
